Canon PIXMA iP6700D Quick Start Guide - Page 46

Troubleshooting An Error Message is displayed on the Screen Problem Writing Error/ Output Error/ Communication Error Cannot print with Automatic Duplex Printing Possible Cause Try This Printer is not ready Ensure that the POWER lamp lights. If the POWER lamp is off, turn the printer on. The POWER lamp will flash when the printer is initializing. Wait until the POWER lamp stops flashing. When the Alarm lamp lights, an error may occur in the printer. For details on how to resolve the error, refer to "An Error Message is Displayed on the LCD" in the Direct Printing Guide. Paper is not loaded Load paper and press the OK button. If paper is loaded, ensure that the paper source is selected correctly. Select the paper source with the Feed Switch button on the printer, or select it in the printer driver. Printer port setting does not match the interface connected to the printer Check the printer port settings. 1. Click Start and select Control Panel, Printers and Other Hardware, and then Printers and Faxes. For non-Windows XP, click Start, select Settings, and then Printers. 2. Select the icon of your printer. 3. Open the File menu and select Properties. 4. Click the Port tab (or the Details tab) to confirm the port settings. A USB port is selected if either USBnnn (Canon iP6700D) or MPUSBPRNnn (Canon iP6700D) (where n is a number) is indicated. If the port setting is not correct, change the port setting according to the interface you are using on the Ports tab (or the Details tab), or reinstall the printer driver. Faulty connection Ensure that the printer cable is securely connected to the computer. Printer driver is not installed properly Incorrect paper size is selected If using a switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. There could also be a problem with the cable(s). Replace the cable(s) and try printing again. Uninstall then reinstall the printer driver. 1. Click Start, and select All Programs (or Programs), the name of your printer, and Uninstall. 2. Follow the on-screen instructions to uninstall the driver. 3. Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. Check the Page Size setting from within your application to ensure that it matches the size of the paper loaded. Check Page Size on the Page Setup tab in the printer properties dialog box (Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches the size of the paper loaded. The sizes of media suitable for automatic duplex printing are Letter-sized and 5" x 7"/127.0 x 177.8 mm. To print on both sides of the page manually, follow the procedure below. On the Page Setup tab, clear the Automatic check box. Then try printing again. The manual duplex printing function cannot be used. 42