Canon RP10 for CR-120/150 CR-120/150 User Guide - Page 58

Troubleshooting, When the Scanner Is Not Recognized, Network Trouble

Get Canon RP10 for CR-120/150 PDF manuals and user guides View all Canon RP10 for CR-120/150 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 58 highlights

Troubleshooting This chapter describes the problems that might occur in the CR-150/ CR-120 and how to remedy them. When the Scanner Is Not Recognized The following causes and remedies describe why your computer may not recognize the scanner. Cause The Scanning Utility is not installed. Remedy Install the Scanning Utility before connecting the scanner to the computer. (See "Setting Up the Scanner," on p. 5.) Cause The scanner is not correctly connected to the computer. Remedy Connect the scanner to the computer correctly. (See "Connecting the Scanner to a Computer," on p. 8.) Cause The CR-150/CR-120 is not recognized by your computer. Remedy • Restart your computer. • If your computer has multiple USB ports, try using a different USB port. • Disconnect the USB cable, make sure the computer and scanner are turned ON, and then reconnect the cable. Cause The USB interface provided as standard with your computer is not compatible with the scanner. Remedy Not all USB interfaces provided as standard with personal computers are guaranteed. Contact your local authorized Canon dealer for more detailed information. (See "Checking Your Operating Environment," on p. 6.) Cause USB cable is not compatible with the scanner. Remedy Use the USB cable provided with the scanner. (See "Checking Your Operating Environment," on p. 6.) Cause USB hub is not compatible with the scanner. Remedy Remove the USB hub to use the scanner. (See "Checking Your Operating Environment," on p. 6.) Cause The CR-150/CR-120 turns OFF automatically. Remedy Check whether the Auto Power OFF function of the CR-150/ CR-120 is enabled. If it is enabled, disable it. Network Trouble Common errors that occur while connecting to the network as well as their causes and remedies are explained here. Condition Cause Remedy Condition Cause and Remedy Network connection error has occurred The scanner and computer are not properly connected through the network. Check the computer and the network device settings, and confirm whether the computer is able to connect to the network. For information regarding setting methods for the computer and the network device, please refer to the manual of each device. If the power of the scanner or the network device is turned off, turn it on. If the power is already on, turn off the power and turn it back on again. Error occurs after starting Scanning Utility. If messages such as "Scanner is not ready" or "Scanner cannot be found" are displayed, check the network cable. If the network cable is not properly plugged in, make sure it is firmly connected. 58

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
58
Troubleshooting
This chapter describes the problems that might occur in the CR-150/
CR-120 and how to remedy them.
The following causes and remedies describe why your computer may
not recognize the scanner.
Common errors that occur while connecting to the network as well as
their causes and remedies are explained here.
When the Scanner Is Not Recognized
Cause
The Scanning Utility is not installed.
Remedy
Install the Scanning Utility before connecting the scanner to
the computer. (See “Setting Up the Scanner,” on p. 5.)
Cause
The scanner is not correctly connected to the computer.
Remedy
Connect the scanner to the computer correctly. (See
“Connecting the Scanner to a Computer,” on p. 8.)
Cause
The CR-150/CR-120 is not recognized by your computer.
Remedy
• Restart your computer.
• If your computer has multiple USB ports, try using a
different USB port.
• Disconnect the USB cable, make sure the computer and
scanner are turned ON, and then reconnect the cable.
Cause
The USB interface provided as standard with your
computer is not compatible with the scanner.
Remedy
Not all USB interfaces provided as standard with personal
computers are guaranteed. Contact your local authorized
Canon dealer for more detailed information. (See “Checking
Your Operating Environment,” on p. 6.)
Cause
USB cable is not compatible with the scanner.
Remedy
Use the USB cable provided with the scanner. (See
“Checking Your Operating Environment,” on p. 6.)
Cause
USB hub is not compatible with the scanner.
Remedy
Remove the USB hub to use the scanner. (See “Checking
Your Operating Environment,” on p. 6.)
Cause
The CR-150/CR-120 turns OFF automatically.
Remedy
Check whether the Auto Power OFF function of the CR-150/
CR-120 is enabled. If it is enabled, disable it.
Network Trouble
Condition
Network connection error has occurred
Cause
The scanner and computer are not
properly connected through the network.
Remedy
Check the computer and the network device settings,
and confirm whether the computer is able to connect to
the network.
For information regarding setting methods for the
computer and the network device, please refer to the
manual of each device.
If the power of the scanner or the network device is
turned off, turn it on. If the power is already on, turn off the
power and turn it back on again.
Condition
Error occurs after starting Scanning Utility.
Cause and
Remedy
If messages such as "Scanner is not ready" or "Scanner
cannot be found" are displayed, check the network
cable. If the network cable is not properly plugged in,
make sure it is firmly connected.