Canon SELPHY ES1 SELPHY ES1 User Guide - Page 69

Troubleshooting

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Troubleshooting If the printer does not seem to be working properly, run through the checks below to see if you can identify and correct the problem. If you are not able to solve the problem, please call your dealer or contact a Canon Customer Support center for assistance. The printer has no power. The compact power adapter or power cord is not correctly connected. z Be sure that the compact power adapter and power cord are connected correctly. Be sure that the power cord is plugged into a standard power outlet. The printer's power button is blinking red. There is a malfunction in the z Turn the printer's power off and turn it on again. printer. The (PictBridge) or (Canon Direct Print) icon does not display in the upper left corner of the camera's LCD monitor. The cable is not correctly connected. z Connect the cable correctly (p. 39). The printer's power is off. z Turn the printer's power on (p. 39). Your camera's firmware is incompatible with this printer. z Please check the Canon BeBit website (http:// web.canon.jp/Imaging/BeBit-e.html), or your regional Canon website, for information or to download compatible firmware. Printing from a memory card is in progress or printing connected to a computer is in progress. z Wait until printing has completed. The printer does not print. The printer is not correctly connected to the camera. z Connect the cable correctly (p. 39). If the connection is correct, the or icon will appear on the camera's LCD monitor. The camera's battery pack or z Replace with a fully charged battery pack or fresh batteries are depleted. batteries, or plug the camera into a power outlet (using the camera's optional compact power adapter). The cartridge is not loaded z Load the cartridge correctly (p. 23). correctly. Too much slack in the cartridge's ink sheet. z Take up the slack (p. 23). The printer has overheated. z Wait for the printer to cool down. Printing stopped midway. The printer is not correctly connected to the camera. z Connect the cable correctly (p. 39). 67

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Troubleshooting
If the printer does not seem to be working properly, run through the checks below to see
if you can identify and correct the problem. If you are not able to solve the problem,
please call your dealer or contact a Canon Customer Support center for assistance.
The printer has no power.
The compact power adapter
or power cord is not correctly
connected.
Be sure that the compact power adapter and power cord
are connected correctly. Be sure that the power cord is
plugged into a standard power outlet.
The printer’s power button is blinking red.
There is a malfunction in the
printer.
Turn the printer’s power off and turn it on again.
The
(
PictBridge
) or
(
Canon Direct Print
) icon does not display in the upper left
corner of the camera’s LCD monitor.
The cable is not correctly
connected.
Connect the cable correctly (p. 39).
The printer’s power is off.
Turn the printer’s power on (p. 39).
Your camera’s firmware is
incompatible with this printer.
Please check the Canon BeBit website (http://
web.canon.jp/Imaging/BeBit-e.html), or your regional
Canon website, for information or to download compatible
firmware.
Printing from a memory card
is in progress or printing
connected to a computer is
in progress.
Wait until printing has completed.
The printer does not print.
The printer is not correctly
connected to the camera.
Connect the cable correctly (p. 39). If the connection is
correct, the
or
icon will appear on the camera’s
LCD monitor.
The camera’s battery pack or
batteries are depleted.
Replace with a fully charged battery pack or fresh
batteries, or plug the camera into a power outlet (using the
camera’s optional compact power adapter).
The cartridge is not loaded
correctly.
Load the cartridge correctly (p. 23).
Too much slack in the
cartridge’s ink sheet.
Take up the slack (p. 23).
The printer has overheated.
Wait for the printer to cool down.
Printing stopped midway.
The printer is not correctly
connected to the camera.
Connect the cable correctly (p. 39).