Canon i960 Series i960 Quick Start Guide - Page 4

Getting Help from Canon - printer driver

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Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the printer Model Number (located on the front of the printer Printer Driver CD-ROM number (located on the CD-ROM Purchase Date Customer Technical Support Sequence* 1. Internet - www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support - www.canontechsupport.com For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. 90-Day Toll-Free Tech Support** - (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), for a period of 90 consecutive days from your first call. You can start your 90-day Toll-Free Technical Support period at any time during your product's warranty period. After that 90-day period, you can continue to call via the toll number for technical support (see #4, below) during the balance of your warranty period, or you can extend your service and support coverage (both toll-free tech support and repair) by purchasing a cost-attractive Canon CarePAK extended service plan. For more information, please visit our Web site at www.canontechsupport.com. 4. Live Tech Support** - (1-757-413-2848) This service is available to you throughout your product's warranty period, and provides live telephone technical support, free of service charges, Monday-Saturday (excluding holidays). Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 5. Extended Service and Support - www.canonesp.com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be purchased during your product's warranty period. * Support program specifics are subject to change without notice. ** Refer to the individual product information for details.

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Getting Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer):
______________________________
Model Number (located on the front of the printer):________________________________
Printer Driver CD-ROM number (located on the CD-ROM):
__________________________
Purchase Date: ______________________________________________________________
Customer Technical Support Sequence
*
1.
Internet
—
www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site.
In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2.
Email Tech Support
—
www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries
within 24 hours.
3.
90-Day Toll-Free Tech Support
** —
(1-800-828-4040)
This option provides live telephone technical support, free of service charges, Monday-
Saturday (excluding holidays), for a period of 90 consecutive days from your first call.
You
can start your 90-day Toll-Free Technical Support period at any time during your product’s
warranty period.
After that 90-day period, you can continue to call via the toll number for
technical support (see #4, below) during the balance of your warranty period, or you can
extend your service and support coverage (both toll-free tech support and repair) by
purchasing a cost-attractive Canon CarePAK extended service plan.
For more information,
please visit our Web site at
www.canontechsupport.com.
4.
Live Tech Support
** —
(1-757-413-2848)
This service is available to you throughout your product’s warranty period, and provides live
telephone technical support, free of service charges, Monday-Saturday (excluding holidays).
Telephone Device for the Deaf (TDD) support is available at
(1-866-251-3752)
.
5.
Extended Service and Support
—
www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage
at a very attractive price.
CarePAK offers toll-free Canon technical support and includes
Canon’s superb InstantExchange product replacement program.
For further information
about extending your Canon service and support, call (1-800-385-2155), or visit our Web site
at
www.canonesp.com
. CarePAK must be purchased during your product’s warranty period.
* Support program specifics are subject to change without notice.
** Refer to the individual product information for details.