Canon i960 Series i960 Quick Start Guide - Page 68

Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Cannot Install the Installation Printer Driver procedure not followed correctly Try This Follow the Easy Setup Instructions packaged with your printer for proper printer driver installation. If the installer was forced to terminate due to an error, Windows may be unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer. Reinstall the printer driver. If this problem persists, refer to your Windows documentation for more information. Other applications Other applications opened on your computer can interfere with the installation running in the routine. Close all open software applications before reinstalling the printer driver. background Refer to the Easy Setup Instructions for installing the printer driver. Installation does not start automatically when the CD-ROM is inserted into the drive If the printer driver installation did not start automatically when you inserted the CD-ROM into the CD-ROM drive: 1. Click Start and select My Computer. 2. Double-click the CD-ROM icon. For non-XP Windows, open the My Computer window, and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CD- Confirm that there are no problems with the Setup Software & User's Guide CD- ROM is not working ROM. properly Use Windows Explorer to confirm that the CD-ROM can be read. Confirm that the CD-ROM icon is displayed on the desktop. If there is any problem with the CD-ROM, contact the Customer Care Center. Unable to proceed beyond the Printer Port Screen Reinstall the printer driver. 1. Click Cancel. 2. When the Terminate Installation screen is displayed, click OK. 3. Click Exit, then remove the CD-ROM. 4. Turn the printer and the computer off. 5. Check the cable connection. 6. Restart the computer. 7. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. 63