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Canon imageCLASS MF4450 imageCLASS MF4570dn/MF4450 Basic Operation Guide - Page 133

Troubleshooting, If a Power Failure Occurs - scanning problems

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9 Chapter Troubleshooting This section describes solutions for cases such as paper jam and when problems are not solved. Clearing Jams Document Jams in the Feeder Paper Jams Inside the Machine Display Message Error Codes If Appears Troubleshooting Check the Following First Is the power switched ON? Has the power switch been just turned ON? Is the machine in Sleep mode? Are the settings proper? Is the Error indicator on or blinking? Does a message appear on the display? Is the telephone line connected or configured properly? If You Cannot Solve a Problem If a Power Failure Occurs If You Cannot Solve a Problem Customer Support (U.S.A.) Customer Support (Canada) 9-2 9-3 9-3 9-6 9-6 9-8 9-9 9-9 9-9 9-9 9-9 9-9 9-9 9-10 9-10 9-10 9-11 9-12 9-12 9-12 Print Result Is Not Good 9-13 Paper Curls 9-13 Paper Creases 9-14 Printing Is Uneven 9-14 White Specks Appear 9-15 The Toner Does Not Fix onto the Paper Well 9-16 The Printed Paper Has Vertical Streaks 9-16 Smudge Marks of Spattering Toner Appear around the Text or Patterns 9-17 The Overall Print Result Is Dark 9-18 Printed Bar Codes Cannot Be Scanned 9-18 Paper Jams Occur Frequently When Performing 2-Sided Printing (MF4570dn Only) 9-18 9-1

Section	Page
Contents	8
Manuals for the Machine	11
Available Features	12
How to Use This Manual	12
Important Safety Instructions	13
Installation Requirements and Handling	17
Legal Notices	19
Laser Safety	23
1. Before Using the Machine	25
Names and Functions on Each Part of the Machine	26
Front Side	26
Back Side	27
Interior	27
Multi-purpose Tray	28
Paper Cassette	28
Operation Panel	29
LCD (Standby Mode)	30
Copy Mode	30
Fax Mode	30
Scan Mode	30
Navigating the Menu	31
Entering the Menu Screen	31
Scrolling Through Menu Items	31
Selecting a Menu Item	31
Specifying values using the navigation keys	32
Returning to the Default Screen	32
Text Input Method	33
Changing the Entry Mode	33
Entering Text, Symbols, and Numbers	33
Moving the Cursor (Entering a Space)	33
Deleting text, symbols, or numbers	33
Setting the Sleep Timer	34
Setting the Current Date and Time	35
2. Document and Paper Handling	37
Document Requirements	38
Scanning Range	38
Copy	38
FAX	39
Scan	39
Placing Documents	40
Placing Documents on the Platen Glass	40
Loading Document in the Feeder	40
Paper Requirements	42
Paper Size	42
Paper Type	43
Printable Range	44
Loading Paper	45
In the Paper Cassette	45
In the Multi-Purpose Tray	47
Precautions when Loading Paper	48
Paper Loading Capacity	48
Paper Loading Orientation	49
When printing paper with a letterhead or logo (previously printed paper)	49
Printing on Envelopes	49
Setting a Paper Size and Type	50
Setting a Custom Paper Size	50
Selecting Print Side (MF4570dn Only)	52
When setting this item to <Print Speed Priority> (the default setting)	52
When setting this item to <Print Side Priority>	52
3. Copying	55
Basic Copying Method	56
Checking and Canceling Copy Jobs	57
Canceling using the Stop Key	57
Checking and Canceling using the Status Monitor/Cancel Key	57
Copy Settings	58
Adjusting the Density	58
Selecting Image Quality (Copy)	58
2-Sided Copying (MF4570dn Only)	59
Enlarging/Reducing Copies	60
Multiple Documents onto One Sheet (N on 1)	60
Collating Copies	61
Emphasize the Outline of an Image (Sharpness)	61
Copying an ID Card	62
Changing the Default Values	63
4. Printing from a Computer	65
Installing the Printer Driver	66
Printing from a Computer	67
Scaling Documents	67
Printing Multiple Pages on One Sheet	67
2-sided Printing (MF4570dn Only)	68
Checking and Canceling Print Jobs	69
5. Registering Destinations in the Address Book	71
Address Book	72
One-touch Keys	72
Coded Dialing	72
Group Dialing	72
Registering and Editing One-Touch Keys	73
Registering and Editing via the Operation Panel	73
Registering and Editing One-Touch Keys via the Remote UI (MF4570dn Only)	75
Registering and Editing Coded Dial Codes	76
Registering and Editing via the Operation Panel	76
Registering and Editing a coded Dial Code via the Remote UI (MF4570dn Only)	78
Registering and Editing Recipients for Group Dialing	79
Registering and Editing a Destination Group via the Operation Panel	79
Registering and Editing a Destination Group via the Remote UI (MF4570dn Only)	82
6. Using the Fax Functions	85
Basic Method for Sending Faxes	86
Fax Settings	87
Image Quality Settings	87
Density Settings	87
Sharpness Settings	87
Specifying Destinations	88
Specifying Destinations by Entering a Fax Number	88
Specifying Destinations with the One-Touch Keys	88
Specifying Destinations Using Coded Dialing	88
Specifying Destinations Using Group Dialing	89
Specifying Destinations Using the Address Book	89
Redialing (Manual Redialing)	90
Useful Fax Sending Methods	91
Sending a Fax after Making a Phone Call (Manual Sending)	91
Push-button Telephone Service Using a Dial-line	91
Sending a Fax Abroad (Adding Pauses)	92
Sending to Multiple Destinations at a Time (Sequential Broadcast)	93
Receiving Faxes	94
Receive Mode	94
Changing the Receive Mode	96
Detailed Settings for the Fax/Tel Auto Switch Mode	97
Forwarding Received Fax Documents in Memory to Other Destinations (Manual Forwarding)	98
Checking and Managing Fax Documents in Memory	99
Checking and Canceling Fax Jobs	99
Printing Received Fax Documents	99
Checking and Deleting Received Fax Documents	100
Checking the History of Received/Sent Fax Documents	101
Changing the Default Values for Fax	102
Changing the Fax Settings (Items Specified Using the [Menu] Button)	103
Setting Procedure for Sending Faxes	103
Setting Items	103
Register Unit Name	104
Register Unit Telephone Number	104
Select Line Type	104
Public Line Connection	104
Off-Hook Alarm	104
Sender ID	104
Change Defaults	104
ECM TX	104
Pause Time	105
Auto Redial	105
Check Dial Tone Before Sending	105
Setting Procedure for Receiving Faxes	105
Setting Items for the Receive Settings	106
2-Sided Printing (MF4570dn Only)	106
Reduce RX Size	106
RX Page Footer	106
Continue Print. When Toner Is Nearly Out	106
ECM RX	106
Incoming Ring	107
Remote RX	107
Auto RX Switch	107
System Settings Procedure	107
Setting Items	108
TX Start Speed	108
RX Start Speed	108
Memory Lock Settings	108
Select Country/Region	108
Address Book PIN	109
Restrict New Destinations	109
Allow Driver Faxing	109
Restrict Sending From History	109
Fax No. Confirmation Re-Entry	109
Restrict Sequential Broadcast	109
Canceling Fax Jobs	110
7. Using the Scan Functions	111
Basic Operation Methods for Scanning	112
8. Maintenance	115
Cleaning the Machine	116
Cleaning the Exterior	116
Cleaning the Interior	116
Cleaning the Fixing Unit	117
Cleaning the Platen Glass	118
Cleaning the Feeder	118
Precautions When Cleaning the Machine	118
Replacing Toner Cartridges	120
When a Message Appears	120
When White Streaks Appear On the Printouts or Some Parts Are Faded	120
About the Supplied Toner Cartridge	121
About Replacement Toner Cartridge	121
Handling Toner Cartridge	121
Checking the Toner Level	122
Using the Toner Saver Mode	122
Before Replacing the Toner Cartridge	123
Replacing the Toner Cartridge	124
Precautions when Replacing Toner Cartridge	125
Purchase Consumables	126
Recycling Used Cartridges	127
The Clean Earth Campaign	127
U.S.A. PROGRAM	127
Packaging	127
Shipping	128
CANADA PROGRAM-CANADA PROGRAMME	129
Transporting the Machine	130
Precautions when Transporting the Machine	131
9. Troubleshooting	133
Clearing Jams	134
Document Jams in the Feeder	135
Paper Jams Inside the Machine	135
Display Message	138
Error Codes	138
If <Incorrect Size/Setting> Appears	140
Troubleshooting	141
Check the Following First	141
Is the power switched ON?	141
Has the power switch been just turned ON?	141
Is the machine in Sleep mode?	141
Are the settings proper?	141
Is the Error indicator on or blinking?	141
Does a message appear on the display?	142
Is the telephone line connected or configured properly?	142
If You Cannot Solve a Problem	142
If a Power Failure Occurs	143
If You Cannot Solve a Problem	144
Customer Support (U.S.A.)	144
Customer Support (Canada)	144
Print Result Is Not Good	145
Paper Curls	145
Paper Creases	146
Printing Is Uneven	146
White Specks Appear	147
The Toner Does Not Fix onto the Paper Well	148
The Printed Paper Has Vertical Streaks	148
Smudge Marks of Spattering Toner Appear around the Text or Patterns	149
The Overall Print Result Is Dark	150
Printed Bar Codes Cannot Be Scanned	150
Paper Jams Occur Frequently When Performing 2-Sided Printing (MF4570dn Only)	150
10. Registering/Setting the Various Functions	151
Setting Menu List	152
Printing a User Data List	152
Contents of the Setting Menu	152
11. Appendix	157
Main Specifications	158
Machine Specifications	158
Copy Specifications	158
Printer Specification	158
Scanner Specifications	159
Fax Specifications	159
Telephone Specifications	159
For Macintosh Users	160
Displaying Driver Guides (PDF Files)	160
Displaying a Driver’s Help System	160
Content of the e-Manual about Features that Are Unavailable on the Macintosh	160