Canon imagePROGRAF iPF6350 iPF6300/iPF6350 Basic Guide No.2
Canon imagePROGRAF iPF6350 Manual
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- Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 1
Large-Format Printers Basic Guide Troubleshooting 2 This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the first booklet, Printer Operations. Printer Operations 1 Safety Precautions 2 Types of Manuals 5 Documentation Conventions 6 Parts 8 Loading Rolls on the - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 2
from the Printer) The instructions displayed, press the OK button, and after removing the paper, press the OK button again. Wipe the rollers to clean them. (→ , If Paper is Soiled) (→"Cleaning the Paper Retainer," User Manual) Rolls are advanced a specific amount before cutting to prevent problems - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 3
are pending. Manage the jobs on hold and print as needed. (→"Managing Pending Jobs (Printing or Deleting Jobs on Hold)," User Manual) Ink Filling.. is displayed The printer was forced off during Wait until the system has been filled with ink. This operation. process may take about 12 minutes - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 4
Troubleshooting The printer stops during a print job Phenomenon Status Corrective Action An User Manual) A print job was received from an incompatible printer driver. Use the correct imagePROGRAF printer driver for the printer and try printing again. The printer is damaged. Contact your Canon - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 5
of the paper. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (→"Checking for Nozzle Clogging," User Manual) Because the printer was left After the ink tanks have been installed for 24 hours, without ink tanks installed for some run Head - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 6
(→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) The Printhead is set too low in the Control Panel menu. In the Control Panel menu, set Head Height to Automatic. (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual) You are printing on heavyweight - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 7
Panel menu, use a higher Head Height setting. (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual) The Ejection Guide is soiled. Clean the Ejection Guide. (→"Cleaning the Printer Exterior," User Manual) 7 - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 8
Troubleshooting from the Front Paper Feed Slot. Following the instructions displayed, press the OK button, and after (→"Cleaning the Paper Retainer," User Manual) Immediately after borderless printing, the again. 1. On the Main sheet of the printer driver, click Advanced Settings by Media Type. 2. - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 9
software documentation as needed. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (→"Checking for Nozzle Clogging," User Manual) In the Windows printer driver, Application Color Matching Priority is not selected. Click Special Settings - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 10
Troubleshooting Phenomenon Banding in different colors occurs Cause The paper feed amount Print a test pattern to check the nozzles and see if they are clogged. (→"Checking for Nozzle Clogging," User Manual) Choose a higher level of Print Quality in the Advanced Settings of the printer driver and - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 11
Troubleshooting Cause Corrective Action Line Drawing/Text is selected In Print Priority in the Advanced Settings of the when printing images in many solid printer of the printer driver. (→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual) The Printhead - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 12
Panel menu, use a lower Head Height Control Panel menu. setting. (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual) The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 13
the type of paper in the printer driver and try printing again. The Printhead is set too high in the In the Control Panel menu, use a lower Head Height Control Panel menu. setting. (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual) Depending on the type of paper - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 14
the type of paper in the printer driver and try printing again. The Printhead is set too high in the In the Control Panel menu, use a lower Head Height Control Panel menu. setting. (→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual) Depending on the type of paper - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 15
Manually," User Manual) The printer's IP address is not configured correctly. Make sure the printer's IP address is configured correctly. (→"Configuring the IP Address Using imagePROGRAF Device Setup Utility," User Manual) (→"Configuring the IP Address Using the Printer Control Panel," User Manual - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 16
Troubleshooting Phenomenon Cannot print over AppleTalk or Bonjour networks Cannot print over a NetWare network Cause Corrective Action The AppleTalk protocol is not enabled on the printer. Activate AppleTalk on the printer. (→"Configuring the Printer's AppleTalk Network Settings," User Manual) - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 17
indicate a problem with the printer. Unless the printer has been moved or stored for a long period or you are troubleshooting Printhead problems, we recommend problem with the printer. The Printhead nozzles are clogged. Check for nozzle clogging. (→"Checking for Nozzle Clogging," User Manual) 17 - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 18
of the Control Panel. Remove the jammed paper as follows. • For instructions on removing scraps from the paper feed slot after clearing jammed roll paper, see the following procedure. (→"Clearing Jammed Paper (Paper Feed Slot)," User Manual) Prepare to remove the jammed paper 1 Open the Roll Feed - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 19
Jams 2 Clear any jammed paper from inside the Top Cover. After removing the paper, make sure there are no other scraps of paper in the printer. 3 Close the Top Cover. • Do not move the Carriage over jammed paper. This may damage the Printhead. 4 Press the OK button. 19 - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 20
scraps of paper in the printer. If paper is jammed deep in the Paper Feed Slot, remove the roll feed unit, and then clear the paper jam. (→"Clearing Jammed Paper (Paper Feed Slot)," User Manual) 3 Press the OK button. Clear any jammed paper near the Ejection Guide 1 Remove the jammed paper from - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 21
Clear any jammed paper from inside the Top Cover 1 Open the Top Cover and manually move the Carriage to the side. 2 Clear any jammed paper from inside the the paper, make sure there are no other scraps of paper in the printer. 3 Close the Top Cover. • Do not move the Carriage over jammed paper. - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 22
Clearing Jammed Paper (Paper Feed Slot)," User Manual) 2 Press the OK button. Clear any jammed paper near the Ejection Guide 1 Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer. 2 Press the OK button. Clear any - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 23
top cover of the printer as follows. Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the or printing on small paper. • If the Ejection Guide is dirty, it may soil the edge of the paper when the paper is cut - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 24
on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away. bac • If the Cleaning Brush is dirty, rinse it in water. 7 Using Carriage Shaft (b). This may stain your hands and damage the printer. ba 8 Close the Top Cover - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 25
Cleaning B), depending on the problem to resolve. • Head Cleaning or if Head Cleaning A does not solve the problem. It takes about seven minutes to complete. • its useful life. Contact your Canon dealer for assistance. • Nozzles are . 6 Print a test pattern to check the nozzles, and determine - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 26
of alignment, execute Head Posi. Adj.. The printer will print and read a test pattern, and the Printhead position will be adjusted another type of paper, or try Manual adjustment. (→"Manual Adjustment to Straighten Lines and Colors (Head Posi. Adj.)," User Manual) • Auto(Expansion) may be - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 27
, Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) 2 On the Tab Selection Menu is displayed. 4 Press ▲ or ▼ to select Adjust Printer, and then press the OK button. 5 Press ▲ or Expansion), and then press the OK button. A test pattern is printed for adjustment. Adjustment is now - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 28
printer prints and reads a test pattern for automatic adjustment of the feed amount. • Auto(GenuinePpr) Use this mode with paper identified in the Paper Reference Guide. (→ , Types of Manuals -Tuning the Paper Feed Amount (Adj. Fine Feed)," User Manual) • Use Adjust Length to ensure that lines in CAD - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 29
Adj. Menu is displayed. 4 Press ▲ or ▼ to select Adjust Printer, and then press the OK button. 5 Press ▲ or ▼ to (GenuinePpr) or Auto(OtherPaper), and then press the OK button. A test pattern is printed for adjustment. Adjustment is now finished if you have instructions on the Display Screen. 29 - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 30
based on the results of printing. • Change Settings No test pattern is printed. Instead, you will measure a document already the printer driver. • Always check the Adj. Priority values before using Adjust Length. (→"Selecting a Feed Amount Adjustment Method (Feed Priority)," User Manual) • - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 31
displayed. If Line Length Does Not Match 4 Press ▲ or ▼ to select Adjust Printer, and then press the OK button. 5 Press ▲ or ▼ to select Feed and then press the OK button. When you select AdjustmentPrint, a test pattern is printed for you to measure the scale and calculate the discrepancy - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 32
The level is low • Maintenance cartridge full. • Maintenance cartridge problem. • Manual printing is selected. • Manual printing is selected, but a roll is loaded. • Maximum Paper loaded askew. • Paper mismatch • Paper not aligned with right guide. • Paper size not detected. • PaprWidth Mismatch 32 - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 33
parts replacement. • Roll feed unit error. • Roll paper is not securely in contact with roll holder. • Roll printing is selected. • Roll printing is selected, but manual paper is loaded. • The mail box is full. • The paper is too small. • The paper is too small. • The roll is empty. • This paper - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 34
you plan to print large-format or high-quantity jobs. The Ink Tank Cover is open. Close the Ink Tank Cover. The buzzer will stop once the error is cleared. There is no Ink Tank in the printer. Load or reload the Ink Tank. (→ , Replacing Ink Tanks) There is a problem with the Ink Tank - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 35
printer may be impaired. your Canon User Manual) The test pattern was printed too faintly. Press the OK button to clear the error. Take steps to remedy faint printing. (→ , Troubleshooting) Direct sunlight or strong lighting Press the OK button to clear the error. may be shining on the printer - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 36
Manual printing is selected, but a roll is loaded. Cause Paper that is too large for the printer has been loaded. Paper that is too small for the printer has been loaded. Paper has been loaded that is too small to print the test Printing on Sheets," User Manual) The printer will resume printing. - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 37
error requiring service may have occurred. Turn off the printer and wait at least three seconds before restoring the power. If the message is displayed again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. The format of the printer's hard - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 38
Rolls on the Roll Holder) (→ , Loading Rolls in the Printer) The printer now starts printing the print job. For information on types of paper compatible with borderless printing, refer to the Paper Reference Guide. (→"Types of Paper," User Manual) Press ▲ or ▼ to select Print With Border, and then - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 39
print job was received. (→"Setting the Blue Switch on the Platen," User Manual) Prepare for parts replacement. It is almost time to replace consumables for which service is required. You can continue to use the printer for some time until Parts replacement time has passed. will be displayed - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 40
x printhead error (x is L, R, or not There is a problem with the displayed) Printhead. Follow these steps to replace the Printhead. Replacing the Printhead) Follow these steps to replace the Printhead. 1. Turn off the printer, wait a while, and then turn it on again. 2. Replace the Printhead L - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 41
button to clear the error. 2. Print a test pattern to check the nozzles. (→"Checking for Nozzle Clogging," User Manual) 3. Clean the Printhead if the nozzles are -29). hard disk.) (→"Deleting Saved Jobs," User Manual) There is no more space on the printer's hard disk. Press the Stop button and - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 42
when the message for replacement is displayed. Maintenance cartridge problem. An incompatible or used Maintenance Cartridge has been installed . 2. Replace the loaded paper to match the paper width setting in the printer driver and try printing again. When Detect Mismatch in the Control Panel menu - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 43
. Press ▲ or ▼ to select Change Paper, press the OK button, and replace the paper. (→"Loading and Printing on Sheets," User Manual) The printer now starts printing the test pattern. Replace the paper as follows and perform adjustment again. 1. Press ▲ or ▼ to select Stop Printing, and then press - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 44
, it was not Follow these steps to reload the sheet. aligned with the guide on the right 1. Press the OK button to clear the error. side. . (→ , Loading Rolls in the Printer) If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in until it - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 45
change the paper type setting on the printer. (→"Loading and Printing on Rolls," User Manual) (→"Loading and Printing on Sheets," User Manual) Press ▲ or ▼ to select specified in the printer driver. You can continue to print, but note that this error may cause problems in the printing results. 45 - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 46
to select Change Paper, and then press the OK button to remove the roll. (→ , Removing the Roll from the Printer) (→"Removing Rolls From the Roll Holder," User Manual) 2. Replace the paper with paper compatible for borderless printing. (→ , Loading Rolls on the Roll Holder) (→ , Loading Rolls in the - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 47
is compatible with automatic cutting, see the Paper Reference Guide. (→"Types of Paper," User Manual) 2. Press the OK button and remove the paper. In other cases, the Cutter Unit may be damaged. Contact your Canon dealer for assistance. The printer could not detect the paper. Reload the paper as - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 48
Press the OK button and remove the roll. (→ , Removing the Roll from the Printer) (→"Removing Rolls from the Roll Holder," User Manual) 2. Load the new roll. (→ , Loading Rolls on the Roll Holder) (→ , Loading Rolls in the Printer) 3. If no barcode was printed on the roll, specify the type of paper - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 49
Unit momentarily, and then reinstall it. (→"Removing the Roll Feed Unit," User Manual) (→"Installing the Roll Feed Unit," User Manual) If the message is displayed again despite these measures, contact your Canon dealer for assistance. The printer has received a print job, but the Roll Unit is not - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 50
Index a Adj. Quality (adjustment quality 28 Adjust Length 30 b Banding 28 Borderless Printing Ink Grooves 24 c Carriage 19, 21 Carriage Shaft 24 Cleaning Brush 24 e Ejection Guide 20, 22, 23 f Faint print 25 h Head Cleaning A 25 Head Cleaning B 25 Head Posi. Adj. (head position - Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 51
- Canon imagePROGRAF iPF6350 | iPF6300/iPF6350 Basic Guide No.2 - Page 52
. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Canon U.S.A., Inc. One Canon Plaza, Lake Success, NY 11042 U.S.A Canon Europe Ltd. 3 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET United Kingdom Canon (China) Co., Ltd. 15F Jinbao Building No.89 Jinbao Street, Dongcheng District
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1
Printer Operations
Troubleshooting
2
Be sure to read "
Safety Precautions" in the
fi
rst
booklet,
Printer Operations.
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
This Basic Guide includes three booklets.
ENG
3
Printer Relocation
Printer Driver Installation
2
Troubleshooting
Basic Guide
Large-Format Printers
Safety Precautions
........................................
2
Types of Manuals
.............................................
5
Documentation Conventions
............................
6
Parts
.................................................................
8
Loading Rolls on the Roll Holder
....................
14
Loading Rolls in the Printer
............................
16
Removing the Roll from the Printer
................
18
Loading Sheets in the Printer
.........................
20
Removing Sheets
...........................................
25
Consumables
..................................................
27
Replacing Ink Tanks
.......................................
28
Replacing the Maintenance Cartridge
............
32
Replacing the Printhead
.................................
36
Menu Map
.......................................................
41
Troubleshooting
................................................
2
If Roll Paper Jams
..........................................
18
If a Sheet Jams
...............................................
21
If Paper is Soiled
............................................
23
If Printing is Faint
............................................
25
If Vertical Lines are Warped or Colors are
Misaligned
..................................................
26
If Banding Occurs
...........................................
28
If Line Length Does Not Match
.......................
30
Error Messages
..............................................
32
Preparing to Transfer the Printer
......................
2
Reinstalling the Printer
.....................................
6
Installing the Printer Driver (Windows)
.............
9
Installing the Printer Driver (Mac OS X)
.........
11
Convenient Printer Driver Features
................
13