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Canon imagePROGRAF iPF780 User Guide - Page 11

Troubleshooting, Problems Regarding Paper

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Troubleshooting Troubleshooting 575 Frequently Asked Questions 576 Frequently Asked Questions ...576 Problems Regarding Paper 577 Clearing Jammed Roll Paper ...577 Clearing a Jammed Sheet ...580 Clearing Jammed Paper (Paper Feed Slot) ...583 Roll paper cannot be inserted into the Paper Feed Slot 585 Cannot load sheets ...585 Paper is not cut neatly ...585 Paper is not cut ...585 Depression on the leading edge is left ...586 The size of clear film cannot be detected ...586 Roll Paper is Continuously Ejected ...586 Printing does not start 587 The Data lamp on the Control Panel does not light up 587 The printer does not respond even if print jobs are sent 587 Ink Filling.. is displayed ...587 The display screen indicates Agitating...587 The printer stops during a print job 588 An error message is shown on the Display Screen 588 The printer ejects blank, unprinted paper ...588 Problems with the printing quality 589 Printing is faint ...589 Paper rubs against the Printhead ...589 The edges of the paper are dirty ...590 The surface of the paper is dirty ...591 The back side of the paper is dirty ...591 Printed colors are inaccurate ...591 Banding in different colors occurs ...592 Colors in printed images are uneven ...592 Image edges are blurred or white banding occurs ...593 The contrast becomes uneven during printing ...593 The length of printed images is inaccurate in the feeding direction 594 Images are printed crooked ...594 Documents are printed in monochrome ...594 Line thickness is not uniform ...594 Lines are misaligned ...595 Cannot print over a network 596 Cannot connect the printer to the network ...596 Cannot print over a TCP/IP network ...596 Cannot print over a Bonjour network ...596 Installation problems 597 The computer does not recognize the printer ...597 Removing Installed Printer Drivers ...597 HP-GL/2 problems 599 11 With HP-GL/2, printing is misaligned ...599 Lines or images are missing in printed HP-GL/2 jobs 599 Lines are printed too thick or thin in HP-GL/2 print jobs 599 HP-GL/2 jobs are printed in monochrome (or color 599 Printed colors of lines are inaccurate during HP-GL/2 printing 599

Section	Page
Cover	1
Contents	2
Basic Printing Workflow	15
Printing procedure	16
Printing Options Using Rolls and Sheets	16
Turning the Printer On and Off	17
Loading and Printing on Rolls	19
Loading and Printing on Sheets	21
Printing in Windows	22
Printing from Mac OS	23
Canceling print jobs	25
Canceling Print Jobs from the Control Panel	25
Canceling Print Jobs from Windows	26
Canceling Print Jobs from Mac OS	26
Pausing Printing	29
Pausing Printing	29
Enhanced Printing Options	31
Choosing Paper for Printing	32
Choosing a Paper for Printing	32
Specifying Paper in the Printer Driver	32
Printing Photos and Office Documents	33
Printing Photos and Images	33
Printing Photos and Images (Windows)	33
Printing Photos and Images (Mac OS)	35
Printing Office Documents	37
Printing Office Documents (Windows)	37
Printing Office Documents (Mac OS)	38
Using PosterArtist to Compose Originals	41
Printing CAD Drawings	43
Printing CAD Drawings	43
Printing Line Drawings and Text	43
Printing Line Drawings and Text (Windows)	44
Printing Line Drawings and Text (Mac OS)	45
Printing from AutoCAD	47
Specifying Colors and Printing CAD Drawings	48
Specifying Colors and Printing CAD Drawings (Windows)	49
HP-GL/2 Printing	50
Adjusting Images	51
Adjusting the Color in the Printer Driver	51
Fine-Tuning Colors of Photos and Images (Windows)	53
Fine-Tuning Colors of Photos and Images (Mac OS)	55
Giving Priority to Particular Graphic Elements and Colors for Printing	58
Choosing the Document Type and Printing Conditions (Windows)	60
Choosing the Document Type and Printing Conditions (Mac OS)	62
Printing enlargements or reductions	65
Resizing Originals to Match the Paper Size	65
Resizing Originals to Match the Paper Size (Windows)	65
Resizing Originals to Fit the Roll Width	67
Resizing Originals to Fit the Roll Width (Windows)	67
Resizing Originals to Fit the Roll Width (Mac OS)	69
Resizing Originals by Entering a Scaling Value	71
Resizing Originals by Entering a Scaling Value (Windows)	72
Resizing Originals by Entering a Scaling Value (Mac OS)	73
Printing at full size	76
Printing on Oversize Paper	76
Printing at Full Size (Windows)	77
Printing at Full Size (Mac OS)	78
Borderless Printing at Actual Size	80
Borderless Printing at Actual Size (Windows)	81
Borderless Printing at Actual Size (Mac OS)	83
Borderless Printing	87
Borderless Printing on Paper of Equivalent Size	87
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	88
Borderless Printing by Resizing Originals to Fit the Roll Width	90
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	91
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS)	93
Printing banners or at other non-standard sizes	97
Printing Vertical or Horizontal Banners (Large-Format Printing)	97
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	98
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS)	101
Printing on Non-Standard Paper Sizes	104
Printing on Non-Standard Paper Sizes (Windows)	104
Printing on Non-Standard Paper Sizes (Mac OS)	107
Tiling and multiple pages per sheet	110
Printing Multiple Originals Next to Each Other	110
Printing Multiple Originals Next to Each Other (Windows)	111
Printing Multiple Originals Next to Each Other (Mac OS)	113
Printing Multiple Pages Continuously	114
Printing Multiple Pages Continuously (Windows)	114
Printing Multiple Pages Continuously (Mac OS)	116
Printing Multiple Pages Per Sheet	118
Printing Multiple Pages Per Sheet (Windows)	118
Printing Multiple Pages Per Sheet (Mac OS)	120
Printing Posters in Sections	123
Printing Large Posters (Windows)	123
Centering originals	126
Printing Originals Centered on Rolls	126
Printing Originals Centered on Rolls (Windows)	126
Printing Originals Centered on Rolls (Mac OS)	128
Printing Originals Centered on Sheets	130
Printing Originals Centered on Sheets (Windows)	130
Printing Originals Centered on Sheets (Mac OS)	132
Conserving roll paper	135
Conserving Roll Paper by Rotating Originals 90 Degrees	135
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	135
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS)	136
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	139
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	139
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS)	141
Checking Images Before Printing	144
Checking the Layout in a Preview Before Printing	144
Other useful settings	145
Printing With Watermarks	145
Printing with Watermarks—COPY, FILE COPY, and so on (Windows)	146
Making the Original Orientation Match the Paper Orientation	148
Making the Original Orientation Match the Paper Orientation (Windows)	148
Making the Original Orientation Match the Paper Orientation (Mac OS)	149
Using Favorites	151
Cutting Roll Paper After Printing	152
Cutting Roll Paper After Printing (Windows)	152
Cutting Roll Paper After Printing (Mac OS)	153
Windows Software	157
Printer Driver	158
Printer Driver Settings	158
Specifying Paper in the Printer Driver	160
Confirming Print Settings	161
Checking the Layout in a Preview Before Printing	162
Using Favorites	163
Accessing the Printer Driver Dialog Box from Applications	164
Accessing the Printer Driver Dialog Box from the Operating System Menu	165
Main Sheet	167
Paper Information on Printer Dialog Box	170
Paper Detailed Settings Dialog Box	170
View Settings Dialog Box for the Printing Application	172
Color Adjustment Sheet: Color	172
Object Adjustment Dialog box: Color	174
Matching Sheet	174
Color Adjustment Sheet: Monochrome	176
Object Adjustment Dialog box: Monochrome	177
Page Setup Sheet	178
Paper Size Options Dialog Box	180
Layout Sheet	181
Page Options Dialog Box	183
Special Settings Dialog Box	184
Favorites Sheet	185
Utility Sheet	186
Support Sheet	187
Settings Summaries Dialog Box	188
Device Settings Sheet	188
Preview	190
The Features of Preview	190
Starting Preview	190
Preview Main Window	192
Dialog Area	194
Enlarge/Reduce the screen display	195
Moving a Page	195
Using the ruler	195
Priority setting for rotating 90 degrees	196
Printing with Selecting the Layout	197
Print on the Center	199
Not Print Spaces at the Top/Bottom	200
Free Layout	201
The Features of Free Layout	201
Starting Free Layout	202
Free Layout Main Window	203
Detailed Settings	204
Preferences Dialog Box	205
Page Options Dialog Box	206
Zoom Dialog Box	207
Format Dialog Box	207
Laying out a Multiple-File Document on One Page	209
Laying out a Document Created with Multiple Application Programs on One Page	211
Selecting an Object	214
Changing the Object Size	214
Moving an Object	215
Rotating an Object	215
Laying out Objects Automatically	216
Aligning Objects	216
Changing the Object Overlapping Order	218
Pasting a Copied or Cut Object	219
Folded Duplex Window	220
Finished Size Settings Dialog Box	221
Binding Settings Dialog Box	222
Prints using Folded Duplex	223
Color imageRUNNER Enlargement Copy	224
The Features of Color imageRUNNER Enlargement Copy	224
Starting Color imageRUNNER Enlargement Copy	224
Color imageRUNNER Enlargement Copy Dialog Box	225
Hot Folder	226
Creating a New Hot Folder	227
Specifying an Existing Shared Folder as a Hot Folder	230
Setting the Print Parameters	233
Printing Enlargements of Scanned Originals from a Color imageRUNNER	233
Print Plug-In for Office	235
Print Plug-In for Officefeatures	235
Steps to install	236
Steps to uninstall	238
When Print Plug-In for Office is not displayed	239
To start from Microsoft Word	242
Print Matching Roll Width(Word)	244
Borderless Printing(Word)	246
Multi-Page Printing(Word)	248
Register the settings (Word)	250
Print Using Registered Settings(Word)	251
Portrait Orientation/Landscape Orientation(Word)	253
To start from Microsoft PowerPoint	254
Print Matching Roll Width(PowerPoint)	256
Borderless Printing(PowerPoint)	258
Multi-Page Printing(PowerPoint)	261
Register the settings (PowerPoint)	262
Print Using Registered Settings(PowerPoint)	263
Portrait Orientation/Landscape Orientation(PowerPoint)	265
To start from Microsoft Excel	266
Print Entire Sheet(Excel)	268
Print Selected Area(Excel)	270
Configuring Binding (Excel)	273
Configuring Special Settings	274
Mac OS Software	275
Printer Driver	276
Printer Driver Settings	276
Specifying Paper in the Printer Driver	277
Confirming Print Settings	279
Checking the Layout in a Preview Before Printing	279
Using Favorites	280
Accessing the Printer Driver Dialog Box from Applications	280
Main Pane	281
Paper Detailed Settings Dialog Box	284
View set. Dialog Box for the Printing Application	286
Matching pane	286
Color Settings Pane: Color	289
Object Adjustment dialog box: Color	290
Color Settings Pane: Monochrome	290
Object Adjustment dialog box: Monochrome	291
Page Setup Pane	292
Preview	294
The Features of Preview	294
Starting Preview	294
Preview Main Window	296
Paper Settings Panel	298
Easy Settings	300
Advanced Settings	301
Output Settings Panel	302
Color Settings Panel	304
Color Adjustment	305
Matching	307
Driver Matching Mode	309
ICC Matching Mode	310
ColorSync	311
Preferences Dialog Box	311
Zoom Dialog Box	311
Go to Page Dialog Box	312
Print with No Borders	312
Print on the Center	313
Not Print Spaces at the Top/Bottom	313
Print Page Rotated 90 Degrees	314
Display with Fitting to the Width of the Paper	314
Display with All	315
Display with Actual Size	315
Moving a Page	316
Free Layout	317
The Features of Free Layout	317
Starting Free Layout	317
Free Layout Main Window	319
Paper Settings Panel	321
Easy Settings	322
Advanced Settings	324
Color Settings Panel	325
Color Adjustment	326
Matching	328
Driver Matching Mode	330
ICC Matching Mode	331
ColorSync	332
Preferences Dialog Box	332
Page Setup Dialog Box	333
Zoom Dialog Box	334
Format Dialog Box	335
Laying out a Multiple-File Document on One Page	335
Laying out a Document Created with Multiple Application Programs on One Page	336
Selecting an Object	336
Changing the Object Size	337
Moving an Object	337
Rotating an Object	338
Laying out Objects Automatically	338
Aligning Objects	338
Changing the Object Overlapping Order	340
Pasting a Copied or Cut Object	341
Color imageRUNNER Enlargement Copy	342
The Features of Color imageRUNNER Enlargement Copy	342
Starting Color imageRUNNER Enlargement Copy	342
Color imageRUNNER Enlargement Copy Dialog Box	343
Hot Folder	343
Creating a New Hot Folder	344
Editing a Hot Folder (Setting Print Conditions)	345
Deleting a Hot Folder	347
Setting the Print Parameters	348
Paper Settings Panel	348
Easy Settings	350
Advanced Settings	351
Output Settings Panel	352
Color Settings Panel	354
Driver Matching Mode	355
ICC Matching Mode	356
Printing Enlargements of Scanned Originals from a Color imageRUNNER	356
Handling and Use of Paper	359
Paper	360
Types of Paper	360
Paper Sizes	360
Using Paper Other Than Genuine Paper and feed confirmed Paper	362
Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings	363
Displaying the Paper Reference Guide	364
Updating paper information	366
Handling rolls	370
Attaching the Roll Holder to Rolls	370
Loading Rolls in the Printer	373
Changing the Type of Paper	376
Specifying the Paper Length	378
Removing the Roll from the Printer	378
Removing the Roll Holder from Rolls	381
Feeding Roll Paper Manually	382
Keeping Track of the Amount of Roll Paper Left	383
Specifying the Ink Drying Time for Rolls	383
Specifying the Cutting Method for Rolls	386
Cutting the Leading Edge of Roll Paper Automatically	389
Reducing Dust from Cutting Rolls	391
Handling sheets	392
Loading Sheets in the Printer	392
Printing From a Desired Starting Point	394
Removing Sheets	397
Output Stacker	398
Using the Output Stacker	398
Media Configuration Tool (Windows)	403
The Features of Media Configuration Tool	403
Installation Procedures	403
Starting Method	405
Media Configuration Tool Main Window	406
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	406
Adding Media Types	408
Changing Media Names	410
Deleting Media Types You Have Added	412
Switching Media Types Display Show/Hide	413
Changing the Display Order of Media Types	415
Checking the update	416
Media Configuration Tool (Mac OS)	417
The Features of Media Configuration Tool	417
Procedures for Installing	417
Starting Method	419
Media Configuration Tool Main Window	420
Editing Media Type Information for Genuine Paper and Feed Confirmed Paper	421
Adding Media Types	422
Changing Media Names	425
Deleting Media Types You Have Added	427
Switching Media Types Display Show/Hide	428
Changing the Display Order of Media Types	430
Checking the update	431
Control Panel	433
Operations and Display Screen	434
Control Panel	434
Control Panel Display	436
How to View Instructions with Navigate	441
Checking Instructions During Printer Operations	442
Printer Menu	444
Printer Menu Operations	444
Menu Operations	445
Menu Structure	448
Menu Settings	454
Status Print	464
Printing Interface Setting Reports	467
Printer Parts	471
Printer parts	472
Front	472
Side	474
Top Cover (Inside)	475
Roll Cover (Inside)	476
Carriage	476
Ink Tank Cover (Inside)	477
Stand	478
Optional accessories	479
Roll Holder Set	479
Network Setting	481
Network Environment	482
Network Environment	482
Using RemoteUI	484
Using RemoteUI	484
Initial Settings	486
Configuring the IP Address on the Printer	486
Configuring the IP Address Using the Printer Control Panel	486
Configuring the IP Address Using ARP and PING Commands	487
Configuring TCP/IPv6 Network Settings	489
Configuring the Printer Driver Destination (Windows)	489
Configuring the Printer Driver Destination (Mac OS)	490
Configuring the Printer's TCP/IP Network Settings With RemoteUI	490
Mac OS Settings	494
Configuring the Destination in TCP/IP Networks	494
Configuring the Destination for Bonjour Network	494
Other Settings	495
Specifying Printer-Related Information	495
Configuring the Communication Mode Manually	496
Email Notification When Printing is Finished or Errors Occur	497
Initializing the Network Settings	497
Device Setup Utility (Windows)	498
imagePROGRAF Device Setup Utility	498
Installing imagePROGRAF Device Setup Utility	498
Configuring the IP Address Using imagePROGRAF Device Setup Utility	498
Print Job Management	501
Status Monitor (Windows)	502
The Features of imagePROGRAF Status Monitor	502
Job Management Using imagePROGRAF Status Monitor	503
Printmonitor (Mac OS)	504
The Features of imagePROGRAF Printmonitor	504
Job Management Using imagePROGRAF Printmonitor	505
Accounting (Windows)	506
Accounting Manager	506
Launching the Accounting Manager	506
Accounting Manager Main Window	507
Job List Area	509
Accounting Manager Basic Procedures	511
Configuring Unit Costs in Accounting Manager	511
Setting the Unit Cost for Ink	512
Setting the Unit Cost for Paper	513
Setting the Unit Cost for Items Other Than Ink and Paper	514
Configuring Units and Display Settings in Accounting Manager	515
Automatically Acquiring Print Job Logs at Regular Intervals	516
Canceling Regular Print Job Log Acquisition	516
Switching Between Displaying Jobs on Printer and Regularly Acquired Jobs	516
Exporting Print Job Data as a CSV File	517
Displaying Job Properties or Period Properties	517
Showing, Saving and Loading Selected Unit Cost Data	518
Showing the Total Amount of Ink and Paper Consumed	518
Adjustments for Better Print Quality	521
Adjusting the Printhead	522
Adjusting the Printhead	522
Automatic Adjustment to Straighten Lines and Colors	522
Manual Adjustment to Straighten Lines and Colors	523
Adjusting Line Misalignment	525
Troubleshooting Paper Abrasion and Blurry Images	528
Adjusting the feed amount	529
Adjusting the Feed Amount	529
Selecting a Feed Amount Adjustment Method	529
Automatic Banding Adjustment	530
Manual Banding Adjustment	532
Fine-Tuning the Paper Feed Amount	533
Adjusting Line Length	534
Adjusting the Vacuum Strength	535
Maintenance and Consumables	537
Ink Tanks	538
Ink Tanks	538
Replacing Ink Tanks	538
Checking Ink Tank Levels	544
When to Replace Ink Tanks	544
Attach the Ink Tank Cover to the printer	545
Printheads	547
Printhead	547
Checking for Nozzle Clogging	547
Cleaning the Printhead	548
Replacing the Printhead	549
Maintenance Cartridge	556
Maintenance Cartridge	556
Replacing the Maintenance Cartridge	556
Checking the Remaining Maintenance Cartridge Capacity	560
When to Replace the Maintenance Cartridge	561
Cleaning the Printer	562
Cleaning the Printer Exterior	562
Cleaning Inside the Top Cover	562
Other Maintenance	566
Preparing to Transfer the Printer	566
Reinstalling the Printer	569
Updating the Firmware	572
Troubleshooting	575
Frequently Asked Questions	576
Frequently Asked Questions	576
Problems Regarding Paper	577
Clearing Jammed Roll Paper	577
Clearing a Jammed Sheet	580
Clearing Jammed Paper (Paper Feed Slot)	583
Roll paper cannot be inserted into the Paper Feed Slot	585
Cannot load sheets	585
Paper is not cut neatly	585
Paper is not cut	585
Depression on the leading edge is left	586
The size of clear film cannot be detected	586
Roll Paper is Continuously Ejected	586
Printing does not start	587
The Data lamp on the Control Panel does not light up	587
The printer does not respond even if print jobs are sent	587
Ink Filling.. is displayed	587
The display screen indicates Agitating...	587
The printer stops during a print job	588
An error message is shown on the Display Screen	588
The printer ejects blank, unprinted paper	588
Problems with the printing quality	589
Printing is faint	589
Paper rubs against the Printhead	589
The edges of the paper are dirty	590
The surface of the paper is dirty	591
The back side of the paper is dirty	591
Printed colors are inaccurate	591
Banding in different colors occurs	592
Colors in printed images are uneven	592
Image edges are blurred or white banding occurs	593
The contrast becomes uneven during printing	593
The length of printed images is inaccurate in the feeding direction	594
Images are printed crooked	594
Documents are printed in monochrome	594
Line thickness is not uniform	594
Lines are misaligned	595
Cannot print over a network	596
Cannot connect the printer to the network	596
Cannot print over a TCP/IP network	596
Cannot print over a Bonjour network	596
Installation problems	597

Match case Limit results 1 per page

Troubleshooting

575

Frequently Asked Questions

576

Frequently Asked Questions

................................................................................................................................................

576

Problems Regarding Paper

577

Clearing Jammed Roll Paper

................................................................................................................................................

577

Clearing a Jammed Sheet

.....................................................................................................................................................

580

Clearing Jammed Paper (Paper Feed Slot)

...................................................................................................................

583

Roll paper cannot be inserted into the Paper Feed Slot

.........................................................................................

585

Cannot load sheets

..................................................................................................................................................................

585

Paper is not cut neatly

...........................................................................................................................................................

585

Paper is not cut

.........................................................................................................................................................................

585

Depression on the leading edge is left

...........................................................................................................................

586

The size of clear

ﬁlm

cannot be detected

.....................................................................................................................

586

Roll Paper is Continuously Ejected

...................................................................................................................................

586

Printing does not start

587

The Data lamp on the Control Panel does not light up

...........................................................................................

587

The printer does not respond even if print jobs are sent

......................................................................................

587

Ink Filling.. is displayed

...........................................................................................................................................................

587

The display screen indicates Agitating

... ........................................................................................................................

587

The printer stops during a print job

588

An error message is shown on the Display Screen

...................................................................................................

588

The printer ejects blank, unprinted paper

.....................................................................................................................

588

Problems with the printing quality

589

Printing is faint

..........................................................................................................................................................................

589

Paper rubs against the Printhead

.....................................................................................................................................

589

The edges of the paper are dirty

......................................................................................................................................

590

The surface of the paper is dirty

......................................................................................................................................

591

The back side of the paper is dirty

..................................................................................................................................

591

Printed colors are inaccurate

..............................................................................................................................................

591

Banding in

diﬀerent

colors occurs

...................................................................................................................................

592

Colors in printed images are uneven

...............................................................................................................................

592

Image edges are blurred or white banding occurs

....................................................................................................

593

The contrast becomes uneven during printing

...........................................................................................................

593

The length of printed images is inaccurate in the feeding direction

.................................................................

594

Images are printed crooked

.................................................................................................................................................

594

Documents are printed in monochrome

........................................................................................................................

594

Line thickness is not uniform

..............................................................................................................................................

594

Lines are misaligned

................................................................................................................................................................

595

Cannot print over a network

596

Cannot connect the printer to the network

..................................................................................................................

596

Cannot print over a TCP/IP network

................................................................................................................................

596

Cannot print over a Bonjour network

..............................................................................................................................

596

Installation problems

597

The computer does not recognize the printer

............................................................................................................

597

Removing Installed Printer Drivers

....................................................................................................................................

597

HP-GL/2 problems

599

With HP-GL/2, printing is misaligned

...............................................................................................................................

599

Lines or images are missing in printed HP-GL/2 jobs

. .............................................................................................

599

Lines are printed too thick or thin in HP-GL/2 print jobs

.......................................................................................

599

HP-GL/2 jobs are printed in monochrome (or color)

...............................................................................................

599

Printed colors of lines are inaccurate during HP-GL/2 printing

..........................................................................

599