Cisco 2501 Configuration Guide - Page 3

Contacting the Technical Assistance Center - series

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If You Need More Information Available 24 hours a day, 7 days a week, CIO provides a wealth of standard and value-added services to Cisco's customers and business partners. CIO services include product information, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files. CIO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously-a character-based version and a multimedia version that resides on the World Wide Web (WWW). The character-based CIO (called "CIO Classic") supports Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download options, and is excellent for quick access to information over lower bandwidths. The WWW version of CIO provides richly formatted documents with photographs, figures, graphics, and video, as well as hyperlinks to related information. You can access CIO in the following ways: • WWW: http://www.cisco.com. • Telnet: cio.cisco.com. • Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and baud rates up to 14.4 kbps. For a copy of CIO's Frequently Asked Questions (FAQ), contact [email protected]. For additional information, contact [email protected]. Contacting the Technical Assistance Center If you are a system administrator and need personal technical assistance with a Cisco product which is under warranty or covered by a maintenance contract, contact Cisco's Technical Assistance Center (TAC) at 800 553-2447 or 408 526-7209, or send an e-mail message to [email protected]. Emergency technical assistance (for network-down or severe network problems) is available 24 hours a day, 7 days a week. When you contact the TAC for help, have the following information ready: • Chassis serial number • Maintenance contract number Configuring the Cisco 2500 Series Access Server 4-3

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Configuring the Cisco 2500 Series Access Server
4-3
If You Need More Information
Available 24 hours a day, 7 days a week, CIO provides a wealth of standard and value-added
services to Cisco’s customers and business partners. CIO services include product
information, software updates, release notes, technical tips, the Bug Navigator,
configuration notes, brochures, descriptions of service offerings, and download access to
public and authorized files.
CIO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously—a character-based version and a multimedia version that resides on the
World Wide Web (WWW). The character-based CIO (called “CIO Classic”) supports
Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download options, and is
excellent for quick access to information over lower bandwidths. The WWW version of
CIO provides richly formatted documents with photographs, figures, graphics, and video,
as well as hyperlinks to related information.
You can access CIO in the following ways:
•
WWW:
•
Telnet:
cio.cisco.com.
•
Modem:
From North America
,
408 526-8070; from Europe
,
33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and
baud rates up to 14.4 kbps.
For a copy of CIO’s Frequently Asked Questions (FAQ), contact
For additional information, contact
Contacting the Technical Assistance Center
If you are a system administrator and need personal technical assistance with a Cisco
product which is under warranty or covered by a maintenance contract, contact Cisco’s
Technical Assistance Center (TAC) at 800 553-2447 or 408 526-7209, or send an e-mail
message to
Emergency technical assistance (for network-down or severe
network problems) is available 24 hours a day, 7 days a week.
When you contact the TAC for help, have the following information ready:
•
Chassis serial number
•
Maintenance contract number