Cisco 7975G Administration Guide - Page 108

Call Pickup Group, Immediate Divert

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Telephony Features Available for the Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Group call pickup Hold Hold Reversion Hunt Group Immediate Divert Description Configuration Reference Allows a user to answer a call ringing on a phone in another group by using a group pickup code. • For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter. Allows the user to move a connected call from an active state to a held state. • Requires no configuration, unless you want to use music on hold. See "Music-on-Hold" in this table for information. • See also: "Hold Reversion" in this table. Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user. Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed. For more information about configuring this feature, refer to Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter. A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line. You can configure call focus priority to favor incoming or reverting calls. Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Hunt Group Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter. Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter. Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1 5-8 OL-14640-01

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5-8
Cisco Unified IP Phone 7975G Administration Guide for Cisco Unified Communications Manager 6.1
OL-14640-01
Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Group call pickup
Allows a user to answer a call ringing on a phone in
another group by using a group pickup code.
For more information, refer to the
Cisco Unified Communications
Manager Features and Services
Guide, “
Call Pickup Group”
chapter.
Hold
Allows the user to move a connected call from an active
state to a held state.
Requires no configuration, unless
you want to use music on hold.
See “Music-on-Hold” in this table
for information.
See also: “Hold Reversion” in this
table.
Hold Reversion
Limits the amount of time that a call can be on hold before
reverting back to the phone that put the call on hold and
alerting the user.
Reverting calls are distinguished from incoming calls by a
single ring (or beep, depending on the new call indicator
setting for the line). This notification repeats at intervals if
not resumed.
A call that triggers Hold Reversion also displays an
animated icon in the call bubble and a brief message on the
status line.
You can configure call focus priority to favor incoming or
reverting calls.
For more information about
configuring this feature, refer to
Cisco
Unified Communications Manager
Features and Services Guide, “
Hold
Reversion” chapter.
Hunt Group
Provides load sharing for calls to a main directory number.
A hunt group contains a series of directory numbers that
can answer the incoming calls. When the first directory
number in the hunt group is busy, the system hunts in a
predetermined sequence for the next available directory
number in the group and directs the call to that phone.
For more information, refer to:
Cisco Unified Communications
Manager Administration Guide,
Hunt Group Configuration”
chapter.
Cisco Unified Communications
Manager System Guide,
Understanding Route Plans”
chapter.
Immediate Divert
Allows a user to transfer a ringing, connected, or held call
directly to a voice-messaging system. When a call is
diverted, the line becomes available to make or receive new
calls.
For more information, refer to the
Cisco Unified Communications
Manager Features and Services
Guide
, “Immediate Divert” chapter.
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference