Cisco 827H Hardware Installation Guide - Page 40

Problems During First Startup Chapter 3 Troubleshooting Table 3-1 Problems During First Startup Symptom All LEDs, including OK LED, are off. Problem No power to router. No connection to Ethernet device. (Ethernet 1 LED is off.) • A cable-related problem: - Improperly connected cable. - Damaged cable. No connection to ADSL link. (The CD LED on the front panel is off for a long time.) • Improperly set router TO HUB/TO PC button or hub equivalent of TO HUB/TO PC button. • Wrong cable. • Improperly connected cable. Solutions Perform the following steps: 1. Make sure that the power switch is set to ON. 2. Make sure that all connections to and from the power supply are secure. 3. Make sure that the power outlet has power. 4. If the problem continues, the power supply might be faulty. Contact your Cisco reseller. Perform the following steps: 1. To make sure that you have cabled the device correctly, see Figure 2-3 or Figure 2-4 in Chapter 2, "Installation." 2. Make sure that the connectors at both ends of the cable are securely seated. 3. Make sure that the cable is not physically damaged. If it is damaged, order another cable from Cisco or replace it with a similar cable. • To make sure that you have set buttons correctly, see Table 2-2 on page 2-7 if you are installing a Cisco 827, Cisco 827-4V, or SOHO 77 router. See Table 2-3 on page 2-8 if you are installing a Cisco 827H or SOHO 77H router. • To make sure that you are using the correct cable, refer to Appendix A, "Specifications and Cables." • To make sure that you have connected the ADSL cable properly, see Figure 2-5 in Chapter 2, "Installation." • Make sure that the connectors at both ends of the cable are securely seated. Cisco 827 and SOHO 77 Routers Hardware Installation Guide 3-2 78-6854-03