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Cisco TAC Website, Opening a TAC Case, TAC Case Priority Definitions - configuration

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Obtaining Technical Assistance Preface Cisco TAC Website The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL: http://tools.cisco.com/RPF/register/register.do Opening a TAC Case The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer. For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly. To open a case by telephone, use one of the following numbers: Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447 For a complete listing of Cisco TAC contacts, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml TAC Case Priority Definitions To ensure that all cases are reported in a standard format, Cisco has established case priority definitions. Priority 1 (P1)-Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Priority 2 (P2)-Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Priority 3 (P3)-Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Priority 4 (P4)-You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Cisco Aironet 1100 Series Access Point Hardware Installation Guide xiv OL-4309-02

Section	Page
Cisco Aironet 1100 Series Access Point Hardware Installation Guide	1
Contents	3
Preface	9
Audience	9
Purpose	9
Organization	9
Conventions	10
Related Publications	12
Obtaining Documentation	12
Cisco.com	12
Documentation CD-ROM	13
Ordering Documentation	13
Documentation Feedback	13
Obtaining Technical Assistance	13
Cisco TAC Website	14
Opening a TAC Case	14
TAC Case Priority Definitions	14
Obtaining Additional Publications and Information	15
Overview	17
Hardware Features	18
Single Radio Operation	18
Ethernet Port	18
LEDs	19
Power Sources	19
UL 2043 Certification	20
Anti-Theft Features	20
Network Configuration Examples	21
Root Unit on a Wired LAN	21
Repeater Unit that Extends Wireless Range	22
Central Unit in an All-Wireless Network	23
Installing the Access Point	25
Safety Information	26
FCC Safety Compliance Statement	26
General Safety Guidelines	26
Warnings	26
Unpacking the Access Point	27
Package Contents	27
Basic Installation Guidelines	27
Before Beginning the Installation	28
Installation Summary	28
Connecting the Ethernet and Power Cables	29
Connecting to an Ethernet Network with an Inline Power Source	30
Connecting to an Ethernet Network with Local Power	30
Powering Up the Access Point	31
Configuring the Access Point for the First Time	33
Before You Start	34
Resetting the Access Point to Default Settings	34
Obtaining and Assigning an IP Address	35
Connecting to the Access Point Locally	35
Assigning Basic Settings	36
Default Settings on the Express Setup Page	39
Protecting Your Wireless LAN	40
Using the IP Setup Utility	40
Obtaining and Installing IPSU	40
Using IPSU to Find the Access Point’s IP Address	41
Using IPSU to Set the Access Point’s IP Address and SSID	42
Assigning an IP Address Using the CLI	43
Using a Telnet Session to Access the CLI	43
Using the Web-Browser Interface	45
Using the Web-Browser Interface for the First Time	46
Using the Management Pages in the Web-Browser Interface	46
Using Action Buttons	47
Character Restrictions in Entry Fields	49
Using Online Help	49
Using the Command-Line Interface	51
IOS Command Modes	52
Getting Help	53
Abbreviating Commands	53
Using no and default Forms of Commands	53
Understanding CLI Messages	54
Using Command History	54
Changing the Command History Buffer Size	55
Recalling Commands	55
Disabling the Command History Feature	55
Using Editing Features	56
Enabling and Disabling Editing Features	56
Editing Commands through Keystrokes	56
Editing Command Lines that Wrap	57
Searching and Filtering Output of show and more Commands	58
Accessing the CLI	59
Opening the CLI with Telnet	59
Opening the CLI with Secure Shell	59
Mounting Instructions	61
Overview	62
Mounting on a Horizontal or Vertical Surface	63
Mounting on a Suspended Ceiling	64
Mounting Above a Suspended Ceiling	66
Using the Security Hasp Adapter	67
Mounting on a Cubical Wall Partition	68
Using the Desktop Holster	69
Using the Cable Lock Feature	71
2.4-GHz Radio Upgrade	73
Upgrade Overview	74
Unpacking the Radio	74
Removing the Back Cover	75
Removing a 2.4-GHz Radio	76
Installing a 2.4-GHz Radio	77
Replacing the Back Cover	80
Finding the Software Version	81
Troubleshooting	83
Checking the Top Panel LEDs	84
Checking Basic Settings	86
SSID	86
WEP Keys	86
Security Settings	86
Resetting to the Default Configuration	86
Using the MODE Button	87
Using the Web Browser Interface	87
Reloading the Access Point Image	88
Using the MODE button	88
Web Browser Interface	89
Browser HTTP Interface	89
Browser TFTP Interface	89
Obtaining the Access Point Image File	90
Obtaining the TFTP Server Software	90
Translated Safety Warnings	91
Dipole Antenna Installation Warning	92
Explosive Device Proximity Warning	93
Lightning Activity Warning	94
Installation Warning	95
Circuit Breaker (15A) Warning	95
Declarations of Conformity and Regulatory Information	97
Manufacturers Federal Communication Commission Declaration of Conformity Statement	98
Department of Communications—Canada	99
Canadian Compliance Statement	99
European Community, Switzerland, Norway, Iceland, and Liechtenstein	99
Declaration of Conformity with Regard to the R&TTE Directive 1999/5/EC	99
Declaration of Conformity for RF Exposure	101
Guidelines for Operating Cisco Aironet Access Points and Bridges in Japan	101
Japanese Translation	101
English Translation	101
Administrative Rules for Cisco Aironet Access Points in Taiwan	102
All Access Points	102
Chinese Translation	102
English Translation	102
Access Point Specifications	105
Channels and Antenna Settings	109
Channels	110
IEEE 802.11b (2.4-GHz Band)	110
IEEE 802.11g (2.4-GHz Band)	111
Maximum Power Levels	112
IEEE 802.11b (2.4-GHz Band)	112
IEEE 802.11g (2.4-GHz Band)	112
Glossary	113

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xiv

Cisco Aironet 1100 Series Access Point Hardware Installation Guide

OL-4309-02

Preface

Obtaining Technical Assistance

Cisco TAC Website

The Cisco TAC website (

http://www.cisco.com/tac

) provides online documents and tools for

troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC

website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you

have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (

http://www.cisco.com/tac/caseopen

) is the fastest way to open P3 and

P4 cases. (Your network is minimally impaired or you require product information). After you describe

your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution.

If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC

engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet

access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2

cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)

—

Your network is

“

down

”

or there is a critical impact to your business operations. You

and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)

—

Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)

—

Operational performance of your network is impaired, but most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore service

to satisfactory levels.

Priority 4 (P4)

—

You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.