Compaq 12XL325 Models XL300, XL300A, and XL300B - Maintenance & Service Gu - Page 71

Solving Printer Problems, Problem, Probable Cause, Solutions, On Line

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Presario 1200XL Series Model XL300, XL300A, and XL300B Solving Printer Problems If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, the problem is printer-specific. Refer also to the printing section of your application documentation. Solving Printer Problems Problem Probable Cause Printer will not turn on. The signal cable may not be connected properly, or the printer is unplugged. Printer will not print. Printer is not turned on, or is offline. The device drivers for the application are not installed. The printer is set up for a network, but is not connected to the network. Printer cable is too long, unshielded, or defective. Paper tray is empty. Printer prints garbled Correct printer drivers are not information. installed. Cable is not connected properly. Cable is defective. Solution(s) Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Turn the printer on and set it to On Line. Refer to the printer documentation to install the correct printer driver. Connect the printer to the network. Replace the cable. Fill the paper tray with paper and set the printer to On Line. Refer to the printer documentation to install the correct printer driver. Ensure that the printer signal cable is properly connected to the Notebook. Replace the printer cable and retest. 34 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES

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34 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1200XL S
ERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with your printer for instructions. If the self-test fails, the problem is
printer-specific. Refer also to the printing section of your application documentation.
Solving Printer Problems
Problem
Probable Cause
Solution(s)
Printer will not turn on.
The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print.
Printer is not turned on, or is
offline.
Turn the printer on and set it to
On Line
.
The device drivers for the
application are not installed.
Refer to the printer
documentation to install the
correct printer driver.
The printer is set up for a
network, but is not connected
to the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty.
Fill the paper tray with paper and
set the printer to
On Line
.
Printer prints garbled
information.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Ensure that the printer signal
cable is properly connected to the
Notebook.
Cable is defective.
Replace the printer cable and
retest.