Compaq Armada e500 Compaq Armada E500 and Armada V300 Series Maintenance and S
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- Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 1
or additional warranty. MAINTENANCE AND SERVICE GUIDE Compaq Armada E500 and Armada V300 Series of Personal Computers Fifth Edition September 2000 First Edition November 1999 Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-005 Spare Part Number 162812-001 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 2
USING THIS GUIDE chapter 1 PRODUCT DESCRIPTION 1.1 Computer Features Power 1-13 Accessing Power Management 1-13 Power Management Levels 1-13 1.3 Computer External Components 1-14 1.4 Design Overview 1-26 chapter 2 TROUBLESHOOTING 2.1 Preliminary Steps 2-2 2.2 Clearing Passwords 2-2 2.3 Power - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 3
for Windows 2-9 Using Computer Setup 2-10 File Menu 2-11 Security Menu 2-12 Advanced Menu 2-13 Using Compaq Diagnostics for Windows 2-14 Factory Default Settings 2-15 2.6 Troubleshooting Without Diagnostics 2-17 Before Replacing Parts 2-17 Obtaining Update Information with Info Messenger - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 4
5-17 5.10 Real Time Clock (RTC) Battery 5-21 Removing the RTC Battery 5-21 5.11 LED Board 5-22 Removing the LED Board 5-22 5.12 Top Cover 5-23 Removing the Top Cover 5-23 5.13 Front Shield 5-27 Removing the Front Shield 5-27 5.14 Diskette Drive (Armada V300 only 5-29 Removing the Diskette - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 5
chapter 6 SPECIFICATIONS 6-1 appendix a CONNECTOR PIN ASSIGNMENTS A-1 appendix b POWER CORD SET REQUIREMENTS B-1 viii Contents - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 6
USING THIS GUIDE This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and Armada V300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 7
for the computer: s Compaq Armada E500 and Armada V300 Series of Personal Computers documentation set s Compaq Armada E500 and Armada V300 Series of Personal Computers Technical Reference Guide s Microsoft Operating System Manual s Compaq Service Training Guides s Compaq Service Advisories and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 8
The Compaq Armada E500 and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 9
A = Armada 2 Segment designator E = Expansion 3 Series 5 = 500 4 Blank 5-6 Processor type P3 = Intel Pentium III P2 = Intel Pentium II C1 = Intel Celeron 1 7-9 Processor speed 700 = 700 MHz 650 = 650 MHz 600 = 600 MHz 550 = 550 MHz 500 = 500 MHz 450 = 450 MHz 400 = 400 MHz 366 = 366 MHz 10 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 10
Table 1-2 Compaq Armada E500 Computer Models 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 E 5 P3 650 T 4 X 12 V4 M 64 N2 N 161609-XX91 FFD7 1 9-cell Lithium Ion main battery pack 2 6-cell Lithium ion main battery pack 3 8X DVD-ROM drive 4 4X DVD-ROM drive Continued Product Description 1-3 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 11
5 P3 500 T 4 X 12 A E 5 P3 500 T 4 X 12 1 9-cell Lithium Ion main battery pack 2 6-cell Lithium ion main battery pack V4 C 64 58 V4 C 64 N4 V4 C 64 N2 D 0 64 58 D 0 64 N4 D 64 D M 64 D C 64 3 8X DVD-ROM drive 4 4X DVD-ROM drive 164764-XX11 164764-XX61 164764-XX81 161606-XX11 161606-XX61 161606- - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 12
450 T 4 X 12 A E 5 P3 450 T 4 X 12 A E 5 P3 450 T 4 X 12 A E 5 P3 450 T 3 X 6 A E 5 P3 450 T 3 X 6 A E 5 P3 450 T 3 X 6 A E 5 P3 450 T 3 X 6 A E 5 P3 450 T 3 X 6 A E 5 P3 450 T 3 X 6 1 9-cell Lithium Ion main battery pack D C 64 187429-XX61 D C 64 187429-XX81 D O 64 58 161604-XX11 D O 64 98 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 13
D M 64 N4 N P3 450 T 3 X 6 D C 64 58 P3 450 T 3 X 6 D C 64 N4 161605-XX71 DNN7 164749-XX11 DNN8 164749-XX61 DN83 AE5 AE5 AE5 AE5 AE5 AE5 AE5 AE5 AE5 P2 400 T 4 X 6 D 0 64 58 P2 400 T 4 X 6 D 0 64 98 P2 400 T 4 X 6 D 0 64 N4 P2 400 T 4 X 6 D Lithium Ion main battery pack 2 6-cell Lithium ion main - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 14
Compaq Armada V300 Model Naming Convention Key A V 3 C1 500 T4X 6 D M 64 58 N S F 1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24 Key Description Options 1 Brand designator A = Armada 2 Segment designator V = Versatility 3 Series 3 = 300 4 Blank 5-6 Processor type C1 = Intel Celeron - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 15
Compaq Armada V300 Computer X 4 D C 58 64 P C1 466 T 4 X 4 D C N4 64 P C1 466 T 4 X 4 D 0 58 64 P C1 466 T 4 X 4 D 0 98 64 P C1 466 T 4 X 4 D 0 N4 64 P C1 466 T 4 X 4 D M 58 64 P C1 466 T 4 X 4 D M 58 64 N P C1 battery pack 2 6-cell Lithium ion main battery pack Continued 1-8 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 16
117733-XX72 DJD3 DJD4 CXW1 CXW2 CXW3 CXW4 CXW5 CXW8 CXW9 AV3 AV3 AV3 AV3 AV3 AV3 AV3 C1 400 H 2 S 4 D 0 58 32 P C1 400 H 2 S 4 D 0 98 32 P C1 400 H 2 S 4 D 0 N4 32 P C1 400 H 2 S 4 D M 58 32 P C1 400 H 2 S 4 D M 58 32 N P C1 400 H 1 9-cell Lithium Ion main battery pack 2 6-cell Lithium ion main - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 17
cache s The Armada V300 features an Intel Celeron 500-, 466- or 400-MHz processor, with 128-KB integrated L2 cache, varying by computer model. s ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics) s The following standard memory is available, varying by computer model: s The Armada E500 is equipped - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 18
Li ion MultiBay battery pack in the MultiBay. s The following hard drives are available, varying by computer model: s The Armada E500 supports 18.0-, 12.0-, 6.0-, or 4.3-GB high-capacity SMART hard drives with DriveLock security and Prefailure Warranty. s The Armada V300 supports a 6.0- or 4.3-GB - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 19
hardware problems. s Security Management-prevents unauthorized access to data and components. s Configuration Management-optimizes the computer by providing the latest drivers, utilities, and software, which are available on CD ROM and the Compaq Web site at: www.compaq.com/support/portables - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 20
the network by using Compaq Insight ManagerTM or any PC management tool provided by Compaq Solution Partners. Asset control information retrieved from the computer includes: s Manufacturer, model, and serial number of Compaq computers, monitors, hard drives, battery packs, memory boards, processor - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 21
the system. NOTE: A battery charging problem alert is reported only on the computer display. s When the computer is not connected to a network Power-On and Setup Passwords-prevent unauthorized access to information and computer configuration. s DriveLock-prevents unauthorized access to hard drives - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 22
Web site at: www.compaq.com/support/portables Managing Power The computer comes with a collection of power management features that allow battery operating time to be extended and power to be conserved. Use power management to monitor most computer components such as the hard drive, processor, and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 23
1.3 Computer External Components The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5. Figure 1-2. Display and Left Side Components 1-16 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 24
cell Li ion primary battery pack. Armada V300: Fixed Accepts diskettes. diskette drive 4 Display release latch Opens the computer. 5 Audio bass port Enhances stereo sound. 6 MultiBay Accepts the following MultiBay devices: CD-ROM drive, DVD-ROM drive, hard drive (in Hard Drive MultiBay Adapter - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 25
The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6. Figure 1-3. Right Side Components 1-18 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 26
the computer and another infrared-equipped device using an infrared beam. 8 Air vent Provides airflow to cool internal components. 9 Composite TV connector Connects a television, VCR, camcorder, or overhead projector. * The Armada E500 has two PC Card slots; the Armada V300 has only one PC Card - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 27
The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Rear Components 1-20 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 28
powered or unpowered hubs can be connected in any sequence, as long as two unpowered hubs are not connected next to each other. When running a lower version of Windows or Windows NT, or if using a different operating system, up to two hubs can be connected. 3 External monitor and computer pointing - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 29
Computer keyboard components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Keyboard Components 1-22 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 30
3 4 5 Power switch 6 Suspend button 7 Scroll lock key 8 Num lock key 9 Pointing stick 10 Stereo speakers 11 Left and right mouse buttons 12 Fn key 12 F1 through F12 function keys Function Information-links directly to Compaq Armada user information for quick answers to your computer questions. This - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 31
Additional computer keyboard components are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Keyboard Components (continued) 1-24 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 32
Hard drive light (green) Turns on when the hard drive is being accessed. 2 MultiBay light (green) Turns on when a MultiBay device is being accessed or a battery is closed while the computer is turned on. 7 Page up and page down keys Move to the previous or next screen. 8 Embedded numeric - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 33
The external components on the bottom of the computer are shown in Figure 1-7 and are described in Table 1-10. Figure 1-7. Bottom Components 1-26 Product Description - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 34
the battery from the battery bay. 3 Hard drive cover release latch Releases the hard drive cover. 4 Hard drive cover screw Secures the hard drive cover. 5 Hard drive cover Covers the hard drive bay. 6 Diskette drive release Releases the device from the DualBay on latch the Armada E500 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 35
board provides the following device connections: s Memory expansion board s Hard drive s Display s Keyboard/TouchPad or pointing stick s Audio s Intel Pentium III, II, or Celeron processors s Fan s PC Cards s Modem or modem/NIC The Armada E500 and Armada V300 computers use an electrical fan for - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 36
steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.3. 3. Run Computer Setup as described in Section 2.5. 4. If you are unable to run POST or if the problem persists after running - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 37
the battery pack is installed in the computer and the power cord is connected to the computer and plugged into an AC power source. 3. Turn on the computer. 4. If a power-on password has been established, type the password and press Enter. 5. Run Computer Setup (Section 2.5). If a Setup password has - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 38
Compaq Utilities diskette in drive A. Turn on or restart the computer. b. Press Enter to accept OK. c. Select Prompted Diagnostics. d. After "Identifying System Hardware" completes, select Interactive Testing and follow the instructions on the screen. 2.2 Clearing Passwords 1. Turn off the computer - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 39
. The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive. 2.4 POST Error Messages If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 40
lost power. (Section 2.5) to reinitialize CMOS-RAM. The diskette drive controller failed to respond to the recalibrate command. If there is no diskette drive in the system, run Computer Setup (Section 2.5) to properly configure the CMOS-RAM to show no diskette drive present. If the problem - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 41
been replace RTC battery. corrupted, possibly by a 3. If problems persists, power loss. replace system board. Hard disk xx failure (or A failure or an error) error occurred when trying to access the hard drive. 1. Run ScanDisk. 2. Check disk in DOS and Windows 95. 2-6 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 42
and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not BIOS does not match the byte value at F000:FFFF. RAM error at location xxxx RAM error occurred during memory test. None *Beep codes are defined in Table 2-3. Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 43
S-S-S-P-S-L-L-P The ROM checksum is incorrect. 3 S-S-S-P-L-S-S-P The CMOS RAM test failed. 4 S-S-S-P-L-S-L-P The DMA controller is faulty. RAM is Replace memory faulty. board or system board if memory on system board is faulty. NOTE: S = Short, L = Long, P = Pause 2-8 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 44
appears in the upper-right corner of the display. 3. Select a menu option. Selecting Computer Setup or Compaq Diagnostics for Windows The computer features two system management utilities: s Computer Setup is a system information and configuration utility that can be used even when your operating - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 45
Setup, press Esc. 2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the computer: s Select File!Ignore Changes and Exit, then press Enter. or s Select File!Save Changes and Exit, then press Enter. 4. To confirm your choice, press F10. 2-10 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 46
Ignore changes and exit Save changes and exit To do this s View identification information about the computer, docking base, and battery packs s View specification information about the processor, memory and cache size, and ROM date and family Save system configuration to a diskette Restore system - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 47
a power-on password is set.) Enter, change, or delete a DriveLock password Enable/disable: s Ports or diskette drives s Diskette write s CD-ROM or diskette startup (Settings for a DVD-ROM can be entered in the CD-ROM field.) Enter identification numbers for the computer, a docking base, and battery - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 48
mouse and one USB keyboard (When USB legacy support is enabled, the keyboard and mouse work without a loaded USB driver.) s Set as the primary device an optional external monitor or overhead projector connected to a video card in a docking base. (When the computer display is set as secondary, the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 49
Using Compaq Diagnostics for Windows 1. Access Compaq Diagnostics for Windows by selecting Start!Settings!Control Panel!Compaq Diagnostics. 2. To select a category, choose To print the information or save it to a drive, select the File menu, then select Print or Save As. 5. To exit, select File - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 50
Hard drive boot sequence 1 Hard drive in the computer MultiBay 2 Hard drive in the computer hard drive bay Boot display Auto Language Language of country Table 2-5 Ports Serial port 3F8, IRQ4 Infrared port 2F8, IRQ9 Parallel port 378, IRQ7 Ethernet port 300, IRQ11 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 51
Hibernation Timeout: low battery Drive Timeout: always on Screen Timeout: always on Table 2-7 Security Enable QuickLock/QuickBlank Enable Power-on Password Disable Serial/Infrared Ports Disable Parallel Port Disable PC Card Slots Setup Password Power-on Password Diskette Drives Unchecked (disabled - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 52
that are displayed on the screen. Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis. Before Replacing Parts When troubleshooting a problem, check the following items - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 53
Problems Problem Possible Cause Solution Computer does not System beeps have beep after the Power by double-clicking the Speaker icon on the Windows taskbar. Line input may not be connected wrong type of microphone or microphone plug for the computer. Check to see if you are using a monophonic - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 54
Table 2-8 continued Problem Possible Cause Solution External Check the game program's audio settings. Volume control on the computer is turned down. Adjust the computer volume with the Fn+F5 hotkeys. There is no sound -clicking the Speaker icon on the Windows taskbar. Troubleshooting 2-19 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 55
Table 2-9 Solving Battery/Battery Gauge Problems Problem Possible Cause Solution Computer is beeping Battery pack charge and battery power is low. light is blinking. s Charge the battery pack by connecting it to an external power source. s Replace the battery pack with another fully charged - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 56
Turn off or remove any draining the battery. external device or PC Cards when not in use. Battery gauge is inaccurate and requires recalibration. Recalibrate the gauge. Date and time must be set every time computer is turned on. The real time clock (RTC) battery has reached the end of its useful - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 57
are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. 2-22 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 58
up from diskette or SuperDisk LS-120 drive. A bootable diskette is Verify that a diskette with not in the drive. the necessary system files is in the drive. Diskette bootability is Enable diskette disabled in Computer bootability in Computer Setup. Setup!Security menu. Troubleshooting 2-23 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 59
or removing a hard drive. DriveLock settings cannot be accessed in Computer Setup. The DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer. Completely turn off the computer. Turn the computer back on, then run Computer Setup (Section - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 60
does not have an IrDA-compliant infrared port. Your Compaq computer uses the IrDA communications protocol. Communication between infrared devices must use the same communications protocol. Check the manufacturer's instructions for connecting with infrared devices or try connecting with a device - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 61
Table 2-13 continued Problem Possible Cause Solution Cannot transmit data Direct sunlight, fluorescent light, or flashing incandescent light is close to the away from the infrared connections. IR has been disabled. Run the IR configuration utility in Control Panel. 2-26 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 62
To enable the keyboard and return your information to the screen, enter your power-on password. LCD has been disabled. Press Fn+F4 to cycle from external monitor to internal LCD. Embedded Num Lock function is numeric keypad on not turned on. computer keyboard is disabled. Press Fn+Num Lk to - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 63
is not responding. Table 2-15 Solving Modem Problems Possible Cause Solution The cable connection from the BIOS. Try connecting at a later time. Check the computer BIOS setup. If it requires specific settings for modems, be sure that they have been enabled. Continued 2-28 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 64
Table 2-15 continued Problem Possible Cause Solution Modem does not dial correctly. Telephone number is not entered correctly in the modem's dialing software. s Make sure the telephone line. s Check with your local telephone company for a phone line filter. Continued Troubleshooting 2-29 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 65
Problem Phone line noise is causing a disconnection. No dial tone Possible Cause Solution Hang-up Delay S Register (S10) is set too low. Phone service press Enter. This command causes the modem to take longer to disconnect even if there is noise on the line. Verify that service from Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 66
respond, restart the computer and repeat step 1. 3. Type ATDT and listen for dial tone. 4. Type ATH0 to hang up. Line conditions in your area or in the area you are calling may not support the highest connect speeds. Have your telephone line checked by your local telephone service provider. Try - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 67
service or site called does not support 56K or supports an incompatible 56K implementation. An internal modem supports K56flex. To find an Internet service provider (ISP) that supports K56flex, go to the Compaq Web site at: www.compaq type ATS10=150, then press Enter. NOTE: This command causes the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 68
used, it may be necessary to perform an initial setup procedure. Follow the PC Card manufacturer's instructions for formatting a hard drive card or installing PC Card-specific drivers for a network card. Network PC Card does not work. Necessary drivers are not installed (turned on). Refer to the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 69
2-16 continued Problem Network PC Card does not work (continued). Storage PC Card does not work. Possible Cause Solution Network PC Card or Check the list of PC driver is not PCMCIA Cards tested successfully compliant. in Compaq PC Card platforms. SRAM and flash memory PC Cards require the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 70
Computer initiated power-down because of a critical low battery condition. s Charge the battery pack. s Replace the battery pack. s Connect the computer to an external power source. The computer Turn on the computer. initiated Hibernation after a user-defined timeout expired. Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 71
timeout expired. Press the suspend button to exit Suspend. Computer initiated a low battery Suspend or Hibernation. s Replace the battery pack and exit Suspend or Hibernation. s Connect the computer to an external power source and exit Suspend or Hibernation. Continued 2-36 Troubleshooting - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 72
Suspend and Hibernation, is disabled and the battery pack has discharged. s Replace the battery pack and turn on the computer. s Connect the computer to an external power source and turn on the computer. Computer screen is blank and external monitor displays information. Display was switched to - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 73
startup, only two tiers are supported by the USB port. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Use the external device only after Windows 95 or Windows 98 has loaded. Reduce the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 74
chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada E500 and Armada V300 Series of Personal Computers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 75
3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3-2 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 76
, SVGA, (Armada V300 only) 177749- battery 2d Touch button cable 2e Front shield 2f Diskette drive bezel 2g Hard drive cover 2h Mini PCI slot cover not illustrated: RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 77
Computer System Major Components (continued) 3-4 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 78
291 U.K. English Korean -AD1 U.S. English 5a Touch button with TouchPad Touch button 3 with TouchPad 5b Touch button without TouchPad (Armada E500 only) 6 Top cover without TouchPad Spare Part Number 154876-XXX -161 -091 -131 -071 -101 -111 -AB1 -031 -001 154877-XXX -161 -091 -131 -071 -101 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 79
Computer System Major Components (continued) 3-6 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 80
III 450-MHz processor 165101-001 used only with config. codes beginning with "CZQ" and config. codes "DN84" and "DN85" Intel Pentium II 400-MHz Armada V300 only Intel Celeron 500-MHz processor with 64 MB SDRAM 177748-001 used only with config. codes beginning with "DVR" Intel Celeron 466-MHz - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 81
Computer System Major Components (continued) 3-8 Illustrated Parts Catalog - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 82
computer model) 24X CD-ROM drive 315082-002 8X DVD-ROM drive 173949-001 4X DVD-ROM drive 102266-001 The following are available only as options: Li ion MultiBay battery pack, 6 cell 100680-001 LS-120 SuperDisk drive 327456-003 Hard Drive MultiBay Adapter 153100-001 Illustrated Parts - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 83
Miscellaneous Plastics Kit Components Spare Part Number 159536-001 Item Description battery 4 Front shield 5 Diskette drive bezel 6 Diskette drive space saver 7 Hard drive cover 8 Mini PCI slot cover 9 CD-ROM drive space saver 10 Computer feet (4) 11 Display screw covers (4) 12 PC - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 84
Storage Devices Figure 3-4. Mass Storage Devices Table 3-3 Spare Parts: Mass Storage Devices Item Description Spare Part Number 1 Hard drive 18.0 GB (Armada E500 only; available only as an option) 12.0 GB (Armada E500 only) 6.0 GB (Armada E500 only) 5.0 GB 167528-001 167527-001 159526-001 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 85
an AC Adapter, use the spare part number on the part number label of the adapter being replaced. 163444-001 or 101898-001* Armada E500 and Armada V300 Maintenance & Service Guide 162812-001 Battery charger 153991-001 Hard drive adapter 155352-001 Memory expansion board 256 MB 128 MB 64 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 86
T-8 screwdriver s Phillips screwdriver (for screw securing diskette drive bezel to base assembly on Armada V300 only) s 7-mm hex socket (for bushing guides) s Tool kit (includes connector removal tool, loopback plugs, and case utility tool) 4.2 Service Considerations Listed below are some of the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 87
, observe these precautions: s Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down. s Before removing a diskette drive or CD-ROM drive, ensure that a diskette or disc is not in the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 88
hard drive into the hard drive bay, always reinsert either the original hard drive security plate or the tamper-resistant security plate to prevent the hard drive from accidentally disconnecting. s Avoid exposing a hard drive to products that have magnetic fields such as monitors enough power to - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 89
surface and use properly grounded tools and equipment. s Use conductive field service tools, such as cutters, screwdrivers, and vacuums. s When using plastic assembly aids and Styrofoam. s Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle them - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 90
circuitry. s Turn off power and input signals before heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors dissipative table or floor mats with hard tie to ground s Field service kits s Static awareness labels - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 91
Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event 10% 40% Walking across carpet 35,000 V 15,000 V Walking across vinyl floor 12,000 V 5,000 V Motions of bench - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 92
This chapter provides removal and replacement procedures for the Compaq Armada E500 and Armada V300 Series of Personal Computers. 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 93
Removing a Memory Expansion Board Installing a Memory Expansion Board 5.9 Display Assembly 5.10 Real Time Clock (RTC) Battery 5.11 LED Board 5.12 Top Cover 5.13 Front Shield 5.14 Diskette Drive (Armada V300 only) 5.15 System Board 5.16 Voltage Converter Board 5.17 Fan 5.3 Preparing the Computer for - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 94
time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 95
and Modem/Network Interface Card Spare Part Number Information Mini PCI V. 90 modem card Mini PCI V. 90 modem/Network Interface Card 121895-001 153207-001 Removing the Mini PCI Slot Cover 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 96
Installing a Modem or Modem/Network Interface Card 1. Remove the mini PCI slot cover. 2. Remove the two screws 1 that secure the modem or modem/NIC to the system board (Figure 5-4). 3. Make sure the appropriate RJ11/RJ45 covers are removed from the base enclosure. 4. Install the card into the mini - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 97
5.6 Touch Button Touch Button Spare Part Number Information Touch Button without TouchPad (Armada E500 only) Touch Button 3 with TouchPad Touch Button with TouchPad 159530-001 188645-001 135227-001 Removing the Touch Button 1. Prepare the computer for disassembly (Section 5.3). 2. Position the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 98
time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 99
5.7 Keyboard Keyboard with Pointing Stick Spare Part Number Information (Armada E500 only) Keyboard with Pointing Stick Brazilian - -031 U.S. English/ Canadian -001 Keyboard without Pointing Stick Spare Part Number Information Keyboard without Pointing Stick Arabic -171 Italian Brazilian - - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 100
Removing the Keyboard 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front facing forward. 3. Remove the screw that secures the keyboard (Figure 5-7). Figure 5-7. Removing the Keyboard Screw Removal and Replacement Procedures 5-9 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 101
4. Turn the computer right side up with the front facing forward. 5. Open the computer. 6. Slide the four latches 1 located along the top of the keyboard forward. 7. Swing the back edge of the keyboard 2 up and forward (Figure 5-8). Figure 5-8. Releasing - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 102
the keyboard cable 1 (Figure 5-9). 9. Disconnect the keyboard cable from the system board 2 . 10. (Armada E500 only) Release the ZIF connector that connects the pointing stick cable 3 . 11. (Armada E500 only) Disconnect the pointing device cable from the system board 4 . Figure 5-9. Releasing and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 103
Compaq Armada E500 and Armada V300 Series feature two memory expansion slots, located under the keyboard. Depending on the computer model, one slot will contain a 64- or 32-MB memory expansion board. ! WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 104
Board 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Spread the retaining tabs apart 1 . The memory expansion board tilts upward (Figure 5-10). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 105
expansion board into an empty memory expansion slot at a 45-degree angle 1 (Figure 5-11). 2. Push the memory expansion board down 2 until the board is seated in the plastic retention clips. Figure 5-11. Installing a Memory Expansion Board 3. Run Computer Setup (refer to Section 2.5). 5-14 Removal - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 106
5.9 Display Assembly Display Assembly Spare Part Number Information Display assembly 15.0-inch, TFT, XGA ," "FL5," "FL6," and "FWB" and config. code "DN83" 13.3-inch, HPA, SVGA, (Armada V300 only) 177749-001 used only with config. codes beginning with "DVP" 12.1-inch, TFT, SVGA 159531 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 107
Removing the Display 1. Prepare the computer for disassembly (Section 5.3). 2. Position the computer so the rear panel faces forward (Figure 5-12). 3. Remove the 5-12. Removing the Switch and Hinge Cover Screws 5. Open the computer as far as it will open. 5-16 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 108
6. Push the back of the switch cover up 1 (Figure 5-13). 7. Position the computer so the front faces forward. 8. Swing the switch cover up and forward 2 . 9. Remove the switch cover. Figure 5-13. Removing the Switch Cover Removal and Replacement Procedures 5-17 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 109
time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 110
10. Remove the screws 1 that secure the display ground cables (Figure 5-14). 11. Disconnect the display panel 2 , microphone 3 and display inverter cables 4 from the system board. Figure 5-14. Disconnecting the Display Assembly Cables Removal and Replacement Procedures 5-19 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 111
12. Position the computer so the rear panel faces forward. 13. Remove the two screws that secure the display assembly to the base enclosure 1 (Figure 5-15). NOTE: When these screws are removed, the display assembly is unsupported. Make sure to provide support for the display assembly when removing - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 112
time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 113
the LED Board NOTE: There are two LED boards used on the Compaq Armada E500 Series of Personal Computers. The LED board that contains the Easy Access buttons 3 is not used with all computer models. Refer to the LED board spare part number information at the top of this page to determine which models - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 114
5.11) 2. Turn the computer bottom side up with the front facing forward. 3. (Armada V300 only) Remove the screw 1 that secures the diskette drive bezel to the base enclosure (Figure 5-18). 4. (Armada V300 only) Slide the diskette drive release latch to the left 2 . 5. (Armada V300 only) Remove the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 115
time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 116
7. Turn the computer top side up with the rear panel facing forward. 8. Remove the screw 1 that secures the top cover to the base enclosure (Figure 5-20). 9. Disconnect the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 117
10. Lift the back edge of the top cover 1 and swing it forward 2 (Figure 5-21). Figure 5-21. Removing the Top Cover 11. Remove the top cover. Reverse the removal procedure described above to replace the top cover. 5-26 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 118
time clock (RTC) battery Touch button cable Front shield Diskette drive bezel Hard drive cover Mini PCI slot cover 159536-001 RJ-11 modem cover RJ-45 LAN cover Computer feet Display screw covers TV out connector cover PC Card space saver Diskette drive space saver CD-ROM drive space saver Infrared - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 119
shield to the base enclosure (Figure 5-22). 4. Lift the front edge of the front shield up and swing it toward the back of the computer 2 . Figure 5-22. Removing the Front Shield 5. Remove the front shield. Reverse the removal procedure described above to replace the front shield. 5-28 Removal and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 120
5.14 Diskette Drive (Armada V300 only) Diskette drive Diskette Drive Spare Part Number Information 160537-001 Removing the Diskette Drive 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: s Touch button (Section 5.6) s Keyboard ( - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 121
. System Board Spare Part Number Information Armada E500 only (all with 64 MB SDRAM) Intel Pentium III 700-MHz processor 190804-001 used Intel Pentium II 366-MHz processor 159527-001 used only with config. codes beginning with "DJC" Intel Celeron 550-MHz processor 200397-001 used - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 122
Armada V300 only Intel Celeron 500-MHz processor with 64 MB SDRAM used only with config. codes beginning with "DVR" Intel Celeron 466-MHz processor with 64 MB SDRAM used only with config. codes beginning with "DVP" Intel Celeron 466-MHz ) s Diskette drive (Section 5.14, Armada V300 only) Removal and - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 123
2. Turn the computer bottom side up with the front facing forward. 3. Disconnect the battery terminal cable from the system board (Figure 5-24). Figure 5-24. Disconnecting the Battery Terminal Cable 5-32 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 124
4. Turn the computer top side up with the rear panel facing forward. 5. Remove the two bushing guides 1 that secure the system board to the I/O bracket (Figure 5-25). 6. Remove the three screws 2 that secure the system board to the base enclosure. 7. Lift the - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 125
Spare Part Number Information Voltage converter board 152928-001 Removing the Voltage Converter Board 1. Prepare the computer for cover (Section 5.12) s Front shield (Section 5.13) s Diskette drive (Section 5.14, Armada V300 only) s System board (Section 5.15) 2. Turn the system board bottom - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 126
3. Lift the left and right edges of the voltage converter board to disconnect it from the system board (Figure 5-26). Figure 5-26. Removing the Voltage Converter Board 4. Remove the voltage converter board. Reverse the removal procedure described above to replace the voltage converter board. Removal - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 127
depot personnel. Fan Spare Part Number Information Fan 159535-001 Removing the Fan 1. Prepare the computer for disassembly (Section 5.3) cover (Section 5.12) s Front shield (Section 5.13) s Diskette drive (Section 5.14, Armada V300 only) s System board (Section 5.15) 2. Turn the system board - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 128
3. Remove the six screws that secure the fan and heat sink to the system board 1 (Figure 5-27). 4. Disconnect the fan cable from the system board 2 . 5. Remove the fan and heat sink from the system board 3 . Figure 5-27. Removing the Fan and Heat Sink Removal and Replacement Procedures 5-37 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 129
6. Remove the two screws that secure the fan to the heat sink 1 (Figure 5-28). 7. Remove the fan from the heat sink 2 . Figure 5-28. Removing the Fan Reverse the removal procedure described above to replace the fan and heat sink. 5-38 Removal and Replacement Procedures - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 130
E500 and Armada V300 Personal Computers. Table 6-1 Computer U.S. Metric Dimensions Height Depth Width 1.65 inch 9.99 inch 12.40 inch 41.8 cm 316.0 cm 254.0 cm Weight 5.7 to 7.0 pounds, depending on configuration 2.60 to 3.20 kilograms, depending on configuration Standalone (Battery) Power - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 131
safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Dimensions Height Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Table 6-2 14.1-inch XGA, TFT Display U.S. Metric - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 132
Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Table 6-3 13.3-inch XGA, TFT Display U.S. Metric 7.98 inch 10.64 inch 13.30 inch 20.28 mm 27.03 mm 33.79 mm Up to 16.8 million 150:1 120 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 133
Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Total Power Consumption Table 6-4 12.1-inch SVGA, TFT Display U.S. Metric 9.70 inch 7.24 inch typical 800 × 600 RGB Stripe Edge Lit 0.300 × 0.300 mm 3.5 W 6-4 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 134
(mbits/sec) 16.6 111.4− 186.3 16.6 77.0− 129.8 16.6 69.0− 118.0 16.6 38.5− 64.9 16.6 27.6−46.5 NOTE: Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. Specifications 6-5 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 135
side High Density Low Density Read/write heads Average seek times Track-to-track (high/low) Average (high/low) Settling time Latency average Table 6-7 Diskette Drive 3.5 inch On system 0.5 in. / 12.7 mm 512 18 (1.44 MB) / 15 (1.2 MB) 9 80 (1.44 MB) / 80 (1.2 MB) 80 2 3 ms / 6 ms 95 ms / 174 ms 15 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 136
Table 6-8 CD-ROM Drive Applicable disc Center hole diameter Disc diameter Disc thickness Track pitch CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready at 1X) 1500 to 3600 KB/sec (10X to 24X) 16.66 MB/sec Start-up time < 8 seconds Stop time < 4 seconds Specifications 6-7 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 137
Table 6-9 DVD-ROM Drive Applicable disc Center hole diameter DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 burst) 150 KB/sec 2400 KB/sec 1380 KB/sec 5520 KB/sec 16.6 MB/sec Start time < 15 seconds Stop time < 6 seconds 6-8 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 138
Spare sectors Zones (each side) Average random seek Track-to-track seek Max single seek Average latency Table 6-10 LS-120 SuperDisk Drive 1.68 MB 1.44 MB 1.2 MB DMF 1.2 MB 720 KB 1,720,320 1,474,560 1,261,568 1,228,800 737,280 ms 41.67 ms 41.67 ms 41.67 ms 41.67 ms Continued Specifications 6-9 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 139
28 KB/sec read 14 KB/sec write 4.0 MB/sec 4.0 MB/sec 4.0 MB/sec Table 6-11 AC Adapter U.S. Metric Dimensions Height Length Width Weight Power Supply (input) Operating voltage Operating current Operating frequency range Maximum transient 1.15 inch 2.38 inch 1.40 inch 0.66 lb 90 to 260 VAC RMS - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 140
requirements are the same for all battery packs. Energy 9-cell Voltage Amp-hour drive ECP parallel port LPT1 (default; alternate = DMA 0, none) DMA controller cascading (not available) Available for PC Card Not assigned Not assigned NOTE: PC Card controller can use DMA 1, 2, or 5. Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 141
IRQ13 IRQ14 Coprocessor (not available to any peripheral) IDE interface (hard disk and CD-ROM drive) IRQ15 Fixed disk drives on the expansion base or convenience base *Default configuration; audio possible IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. 6-12 Specifications - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 142
clear/reset Unused 100 - 16F Unused 170 - 177 Secondary fixed disk controller 178 - 1EF Unused 1F0 - 1F7 1F8 - 200 Primary fixed disk controller Unused Continued Specifications 6-13 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 143
2E8 - 2EF 2F0 - 2F7 National 87334 "Super IO" controller in expansion base/convenience base Unused Unused Expansion base/convenience base PC Card DMA selection, hard drive reset, IDE select, MultiBay device identification Unused Reserved serial port Unused 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 144
000FFFFF Unused System BIOS 15 M 00100000 - 00FFFFFF Extended memory 58 M 01000000 - 047FFFFF Super extended memory 58 M 04800000 - 07FFFFFF Unused 2 M 08000000 - 080FFFFF 4 G 08200000 - FFFEFFFF Video memory (direct access) Unused 64 K FFFF0000 - FFFFFFFF System BIOS Specifications 6-15 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 145
A appendix CONNECTOR PIN ASSIGNMENTS Connector 13 5 7 2468 Table A-1 RJ-11 Pin Signal 1 NC_J3A 2 NC_J3B 3 TIP 4 RING 5 NC_J3C 6 NC_J3D 7 Unused 8 Unused Table A-2 Serial Connector 1 23 45 6789 Pin Signal 1 Carrier detect 2 Receive data 3 Transmit data 4 Data terminal - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 146
Connector 12 Table A-3 Microphone Jack Pin Signal 1 Audio in 2 Ground Connector 12 Table A-4 Stereo Speaker/Headphone Jack Pin Signal 1 Audio out 2 Ground Connector 12 Table A-5 Stereo Line-in Jack Pin Signal 1 Audio in 2 Ground )- Connector Pin Assignments - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 147
Table A-6 Parallel Connector 13 12 11 10 9 8 7 6 5 4 3 2 1 25 24 23 22 21 20 19 18 17 16 15 14 Pin Signal 1 Strobe 2 Data bit 0 3 Data bit 1 4 Data bit 2 5 Data bit 3 6 Data bit 4 7 Data bit 5 8 Data bit 6 9 Data bit 7 10 Acknowledge 11 Busy 12 Paper end 13 Select Pin Signal 14 Auto linefeed - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 148
11 HSYNC 12 DDC DAT 13 DDC CLK 14 GND 15 INDEX 16 RDATA 17 TRK0 18 WDATA 19 WGATE 20 STEP 21 DIR 22 POWER on 23 SYS reset 24 GND 25 DSKCHG 26 +5 V (VDD) 27 AUGND 28 XA2/L in Table A-7 Docking Connector Pin Signal 29 XA3/R IN 30 MID0 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 149
89 FLUSHREQ 90 MEMACK Pin Signal 91 PS2 VCC 92 SERIRQ 93 PS2 CLK 94 EXPREQ 95 AD[29] 96 AD[31] 97 AD[30] 98 AD[28] 99 AD[26] 100 GND 101 AD[24] 102 AD[22] 103 AD[20] 104 AD[18] 105 AD[16] 106 GND 107 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 150
Table A-7 continued Pin Signal 125 RSVD1/M CTRL2 126 XSC/L OUT SN 127 RSVD2/M OFF HOOK 128 KB DATA 129 MGND 130 STANDBY 131 M DRZP 132 M DRXN 133 VBATT 134 EXPGNT 135 VBATT 136 GND 137 VBATT 138 PS2 DATA 139 VBATT 140 AD[25] 141 VBATT 142 AD[27] 143 VBATT 144 AD[23] 145 GND - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 151
/Mouse Connector Pin Signal 1 Keyboard/mouse data 2 Keyboard/mouse data 3 Ground 4 +5 VDC 5 Keyboard/mouse CLK 6 Keyboard/mouse CLK Table A-9 External Monitor Connector 5 43 21 10 KEY 8 7 6 15 14 13 12 11 Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 NC 5 Ground - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 152
Cord Set The wide range input feature of the Armada E500 and Armada V300 Series of Personal Computers permits them to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord sets received with the computers meet the requirements for use in the country where the equipment - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 153
Country-Specific Requirements 3-Conductor Power Cord Set Requirements- 1 2 Notes 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 154
, 1-20 light illustrated, 1-22 CD-ROM drive illustrated, 3-2, 3-11 space saver illustrated, 3-10 spare part number, 3-9, 3-11 specifications, 6-7 combination modem/NIC card installing, 5-6 Type II V.90 spare part number, 3-9, 5-5 Compaq utilities, 2-9 computer components bottom, 1-24 keyboard, 1-20 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 155
, 1-18 pinout, A-4 DualBay illustrated, 1-14 DVD-ROM drive illustrated, 3-11 spare part number, 3-9, 3-11 specifications, 6-8 E electrostatic preventing damage, 4-3 voltage levels, 4-6 embedded numeric keypad illustrated, 1-20 external monitor connector illustrated, 1-18 F fan, 5-36 illustrated - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 156
G grounding equipment, 4-5 methods, 4-5 H hard drive 10.0 GB spare part number, 3-9, 3-11 12.0 GB spare part number, 3-9, 3-11 18.0 GB spare part number, 3-9, 3-11 4.3 GB spare part number, 3-9, 3-11 6.0 GB spare part number, 3-9, 3-11 adapter spare part number, 3-12 cover illustrated, 1-24, 3-2 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 157
, 2-17 maintenance and service guide spare part number, 3-12 mass storage devices illustrated, 3-11 spare part numbers, 3-11 memory, 5-13 expansion board 128 MB spare part number, 3-12, 5-13 256 MB spare part number, 3-12, 5-13 32 MB spare part number, 3-12, 5-13 64 MB spare part number, 3-12, 5-13 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 158
1-13 levels, 1-13 switch illustrated, 1-20 Power-On Self-Test (POST), 2-4 preparing computer for disassembly, 5-3 Q QuickBoot, 2-13 R real time clock battery illustrated, 3-2, 3-10 removing, 5-21 removable drives preventing damage, 4-2 Return Kit spare part number, 3-12 RJ-11 cover illustrated, 3-10 - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 159
setup computer, 2-9 software Info Messenger, 2-17 updating, 2-17 speaker cables removing, 5-25 specifications AC adapter, 6-10 battery pack, 6-11 CD-ROM drive, 6-7 computer, 6-1 diskette drive, 6-6 display 12.1-inch, STN, 6-4 12.1-inch, TFT, 6-4 13.3-inch, 6-3 14-1-inch, 6-2 DVD-ROM drive, 6-8 hard - Compaq Armada e500 | Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 160
, 4-4 troubleshooting preliminary steps, 2-2 without diagnostics, 2-17 TV connector illustrated, 1-16 U universal serial bus connector illustrated, 1-18 USB connector illustrated, 1-18 utilities, Compaq, 2-9 V voltage converter board, 5-34 illustrated, 3-6 removing, 5-34 spare part number
Notice
2000 C
OMPAQ
C
OMPUTER
C
ORPORATION
.
C
OMPAQ
, the Compaq logo, A
RMADA
,
AND
Compaq Insight Manager Registered in
U. S. Patent and Trademark Office
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.
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herein. The information in this document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any
kind. The entire risk arising out of the use of this information remains with the
recipient. In no event shall Compaq be liable for any direct, consequential,
incidental, special, punitive or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of
business information), even if Compaq has been advised of the possibility of such
damages and whether in an action or contract or tort, including negligence.
The limited warranties for Compaq products are exclusively set forth in the
documentation accompanying such products. Nothing herein should be construed
as constituting a further or additional warranty.
M
AINTENANCE AND
S
ERVICE
G
UIDE
Compaq Armada E500 and Armada V300 Series of Personal Computers
Fifth Edition September 2000
First Edition November 1999
Published in the U.S.A., U.K., Singapore, and Taiwan.
Documentation Part Number 128679-005
Spare Part Number 162812-001