Compaq Armada e500 Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 66

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Table 2-15 continued Problem No dial tone (continued) Modem does not connect at highest speed. Possible Cause Solution The modem is not responding to commands from the computer keyboard. Verify the modem and computer are connected: 1. Select Start ! Programs ! Accessories ! HyperTerminal, then go to Terminal Mode. 2. Type AT and press the Enter key. If the modem displays OK, the modem and computer are working together. If the modem displays ERROR, or does not respond, restart the computer and repeat step 1. 3. Type ATDT and listen for dial tone. 4. Type ATH0 to hang up. Line conditions in your area or in the area you are calling may not support the highest connect speeds. Have your telephone line checked by your local telephone service provider. Try dialing an alternate telephone number for the service you are using. Another device on your telephone line may be causing interference. Hang up an extension telephone and disconnect any other devices that may be using the same telephone line, then redial. Continued Troubleshooting 2-31

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Troubleshooting
2-31
Table 2-15
continued
Problem
Possible Cause
Solution
No dial tone
(continued)
The modem is not
responding to
commands from the
computer keyboard.
Verify the modem and
computer are connected:
1. Select Start
!
Programs
!
Accessories
!
HyperTerminal, then
go to Terminal Mode.
2. Type
AT
and press
the
Enter
key. If the
modem displays OK,
the modem and
computer are working
together. If the
modem displays
ERROR, or does not
respond, restart the
computer and repeat
step 1.
3. Type
ATDT
and listen
for dial tone.
4. Type
ATH0
to hang
up.
Modem does
not connect at
highest speed.
Line conditions in
your area or in the
area you are calling
may not support
the highest
connect speeds.
Have your telephone line
checked by your local
telephone service
provider.
Try dialing an alternate
telephone number for the
service you are using.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and disconnect
any other devices that
may be using the same
telephone line, then
redial.
Continued