Compaq Armada e500 Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 61

Table 2-13, Problem, Possible Cause, Solution, during data transmission.

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Table 2-13 continued Problem Possible Cause Solution Cannot transmit data Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. Remove any interfering light sources. There is interference from other wireless devices. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. There is a physical obstruction in the way. Do not place objects that will interfere with a line-ofsight data transmission between the two units. One of the units was Do not move either unit moved during data during data transmission. transmission. The orientation of the units is wrong. Adjust the devices so that they point directly at each other. The distance Verify that devices are not between the units is more than 1.5 feet (0.5 too great. meter) apart. Infrared port doesn't work. Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. Remove any interfering light sources. There is interference from other wireless devices. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. IR has been disabled. Run the IR configuration utility in Control Panel. 2-26 Troubleshooting

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2-26
Troubleshooting
Table 2-13
continued
Problem
Possible Cause
Solution
Cannot transmit data
Direct sunlight,
fluorescent light, or
flashing
incandescent light is
close to the infrared
connections.
Remove any interfering
light sources.
There is interference
from other wireless
devices.
Keep remote control units
such as wireless
headphones and other
audio devices away from
the infrared connections.
There is a physical
obstruction in the
way.
Do not place objects that
will interfere with a line-of-
sight data transmission
between the two units.
One of the units was
moved during data
transmission.
Do not move either unit
during data transmission.
The orientation of
the units is wrong.
Adjust the devices so that
they point directly at each
other.
The distance
between the units is
too great.
Verify that devices are not
more than 1.5 feet (0.5
meter) apart.
Infrared port doesn’t
work.
Direct sunlight,
fluorescent light, or
flashing
incandescent light is
close to the infrared
connections.
Remove any interfering
light sources.
There is interference
from other wireless
devices.
Keep remote control units
such as wireless
headphones and other
audio devices away from
the infrared connections.
IR has been
disabled.
Run the IR configuration
utility in Control Panel.