Compaq Armada e500 Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 65

To set S10=150, Hang-up Delay S

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Table 2-15 continued Problem Phone line noise is causing a disconnection. No dial tone Possible Cause Solution Hang-up Delay S Register (S10) is set too low. Phone service is not connected to the telephone wall jack. Change S10 default to 150. To set S10=150: 1. Select Start ! Programs ! Accessories ! HyperTerminal, then go to Command Mode. 2. Type ATS10=150 and press Enter. This command causes the modem to take longer to disconnect even if there is noise on the line. Verify that service from the local phone company exists by following these steps: 1. Unplug the telephone cable from the telephone wall jack. 2. Connect a telephone to the jack, pick up the handset, and listen for a dial tone. If there is a dial tone, reconnect the modem to the telephone wall jack with the telephone cable and make sure all connections are secure. 3. If there is still no dial tone, contact your local phone company or building manager. Continued 2-30 Troubleshooting

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2-30
Troubleshooting
Table 2-15
continued
Problem
Possible Cause
Solution
Phone line noise is
causing a
disconnection.
Hang-up Delay S
Register (S10) is set
too low.
Change S10 default to
150.
To set S10=150:
1. Select Start
!
Programs
!
Accessories
!
HyperTerminal, then
go to Command
Mode.
2. Type
ATS10=150
and
press
Enter.
This command causes
the modem to take longer
to disconnect even if
there is noise on the line.
No dial tone
Phone service is not
connected to the
telephone wall jack.
Verify that service from
the local phone company
exists by following these
steps:
1. Unplug the telephone
cable from the
telephone wall jack.
2. Connect a telephone
to the jack, pick up
the handset, and
listen for a dial tone. If
there is a dial tone,
reconnect the modem
to the telephone wall
jack with the
telephone cable and
make sure all
connections are
secure.
3. If there is still no dial
tone, contact your
local phone company
or building manager.
Continued