Compaq Armada e500 Compaq Armada E500 and Armada V300 Series Maintenance and S - Page 63

Table 2-15, Solving Modem, Problems

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Problem Modem loses connection. Modem is not responding. Table 2-15 Solving Modem Problems Possible Cause Solution The cable connection from the phone line to the modem is loose. Ensure that the telephone cable is properly connected. Call Waiting has not been disabled. Disable Call Waiting: Select Start ! Setting ! Control Panel ! Modems. From the General tab of the Modems Properties page, select Dialing Properties. From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting. Select *70, 70#, or 1170 from the drop-down list to disable call waiting. There is noise or excessive traffic on the phone line. Modem is not set up correctly in system BIOS. Try connecting at a later time. Check the computer BIOS setup. If it requires specific settings for modems, be sure that they have been enabled. Continued 2-28 Troubleshooting

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2-28
Troubleshooting
Table 2-15
Solving Modem
Problems
Problem
Possible Cause
Solution
Modem loses
connection.
The cable
connection from the
phone line to the
modem is loose.
Ensure that the telephone
cable is properly
connected.
Call Waiting has not
been disabled.
Disable Call Waiting:
Select Start
!
Setting
!
Control Panel
!
Modems.
From the General tab of
the Modems Properties
page, select Dialing
Properties.
From the My Locations
tab of the Dialing
Properties page, check
the box labeled This
location has call waiting.
Select *70, 70#, or 1170
from the drop-down list to
disable call waiting.
There is noise or
excessive traffic on
the phone line.
Try connecting at a later
time.
Modem is not
responding.
Modem is not set up
correctly in system
BIOS.
Check the computer
BIOS setup. If it requires
specific settings for
modems, be sure that
they have been enabled.
Continued