Compaq Armada m700 Getting Started and Troubleshooting: Compaq Armada M700 Ser - Page 24

Obtaining Technical Support Using the Compaq Support Forum Personal technical support is available from the Compaq Support Forum at the Compaq website. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day. To access the Compaq Support Forum-Go to the Compaq website at http://www.compaq.com, then select Compaq Support Forum. Preparing to Call Technical Support If you cannot solve a problem using the Compaq Support Forum or the troubleshooting tips later in this guide, you may need to call technical support. To receive the fastest possible solution-Have the following items and information available when you call: s The computer. s Serial number and model description on the bottom of the computer. s Purchase date on invoice. s Conditions under which the problem occurred. s Error messages that have displayed. s Type of printer connected. s Operating system version number and registration number. To view these numbers, select Start!Settings! Control Panel!System!General tab. s System ROM version number and Computer Setup version number. To view these version numbers, 1. Turn on or restart the computer. 2. When the blinking cursor appears upper-right on the screen, press F10. 3. Select File!System Information. s Configuration and diagnostics information. To obtain, save, or print configuration and diagnostic information, refer to "Using Compaq Diagnostics" in Chapter 4 of this guide. 3-6 Finding Information, Updates, and Help COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Integrity Group Saved date: 05/30/00 1:00 PM Part Number: 168894-001 File name: cH03.doc