DELPHI NA10000-11B1 User Manual - Page 37

SECTION 13: TROUBLESHOOTING Your Delphi Mobile Navigation unit is designed and built to provide you with trouble-free performance. If it does not appear to be functioning properly, please follow these troubleshooting guidelines. No GPS fix: 1. Check the satellite icon in the lower left corner of the map view screen. The satellite icon is red if you have no GPS fix. If the satellite icon is green, then the unit has a satisfactory GPS fix. For more information on the GPS status, refer to the "Using the GPS Status Information" section, beginning on page 32. 2. Make sure the antenna on the unit is pointed outward and upward, providing a clear view of the sky. 3. Ensure that the vehicle does not have a heat-reflecting or heated windshield. These cut out GPS signals. An external antenna can be purchased from your retailer to help ensure adequate GPS signal reception. 4. The first time you use the unit, it may take several minutes to get the first GPS fix. The unit self-calibrates and locates the satellites. The information it discovers this time is stored in memory so from that point on, it should take less than 2 minutes to get a fix. If you travel overseas, the unit can take up to 10 minutes to acquire a first fix. GPS randomly loses its fix: • Many factors can affect GPS reception. It is best to be outdoors with a clear view of the sky. • The GPS receiver continues to search for a signal and automatically recalculates the route once the reception is restored. Delphi Mobile Navigation desktop will not accept any more maps: It is likely that you have used up the unit's 64 megabytes of internal memory. To store additional maps, either delete maps that you no longer use or purchase an MMC or SD memory card. These cards are available from your retailer in a number of memory capacities. The recommended memory capacity is 128 or 256 megabytes. No audible destination instructions: Check the volume. Hold down on the right side of the unit. Note: If you give the button a quick press, it will repeat the next instruction. Driver Protection screen comes on when a passenger will be programming the unit during the drive: From the main menu, select "Settings," then "User." Delete the check in the "Driver Protection" box. Unit does not start: Check that you have followed the instructions in the "Installing Software and New Maps" section, beginning on page 6. If necessary, reinstall the software following these steps. If your unit still does not work, take the unit to your retailer. Contacting technical service support For additional information in solving problems with your Delphi Mobile Navigation unit, contact Delphi at 1.877.667.8700 Monday-Friday, 8:00 am-4:30 pm Eastern Standard Time, or visit www.delphi.com. Technical information Dimensions Mobile Navigation 6.38" x 1.46" x 2.95" (162 mm x 37 mm x 75 mm) Weight Mobile Navigation 12.35 oz. (350 g) Specifications Screen size 3.8" diagonal (96.5 mm) Screen resolution 320 x 240 Number of colors 256 Microprocessor Intel® XScaleTM 200 MHz Onboard storage memory (for map data 64 MB GPS accuracy 16.5' (5 m), 95% Time to GPS fix (cold start 2 min Time to GPS fix (hot start 15 sec Map data NAVTECH®, complete U.S. database Case Magnesium alloy 37 Intel and XScale are trademarks of Intel Corporation. NAVTECH is a trademark of Navigation Technologies.