Dell 1230c Color Laser Printer User's Guide - Page 33

SOLVING OTHER PROBLEMS The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service. Paper feeding CONDITION SUGGESTED SOLUTIONS Paper is jammed during printing. Clear the paper jam. See "Tips for avoiding paper jams" on page 31. Paper sticks together. • Ensure there is not too much paper in the tray. The tray can hold up to 150 sheets of paper, depending on the thickness of your paper. • Ensure that you are using the correct type of paper. See "Setting the paper size and type" on page 22. • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See "Tips for avoiding paper jams" on page 31. Paper does not feed • Remove any obstructions from inside the into the printer. printer. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the printer. See "Selecting print media" on page 17. The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, load only one size of print media at a time in the tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. See "Specifications on print media" on page 18. • There may be debris inside the printer. Open the front cover and remove the debris. Envelopes skew or Ensure the paper guides are against both sides of fail to feed correctly. the envelopes. Printing problems CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The printer does The printer is not not print. receiving power. Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer. Select Dell 1230c as your default printer in your Windows. Check the printer for the following: • The front cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam. See "Clearing paper jams" on page 31. • No paper is loaded. Load paper. See "Changing the size of the paper in the paper tray" on page 20. • The toner cartridge is not installed. Install the toner cartridge. • If a system error occurs, contact your service representative. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to ensure that the print job is sent to the correct port. If the computer has more than one port, ensure that the printer is attached to the correct one. The printer may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Reinstall the printer software. See the Software section. The printer is malfunctioning. Check the LEDs status on the control panel to see if the printer is indicating a system error. The printer does not print special sized paper such as a billing paper. Paper size and paper size setting do not match. Go to the printer properties and click the paper tab. Correct the paper size in the custom option. Troubleshooting | 33