Dell 24 Video Conferencing I C2422HE C2422HE Users Guide - Page 107
Common, Symptoms, What You, Experience, Possible Solutions, Windows Power Options or Mac Energy Saver
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Common Symptoms What You Experience Possible Solutions Safety Related Visible signs of • Do not perform any troubleshooting steps. Issues smoke or sparks • Contact Dell immediately. Intermittent Problems Monitor malfunctions on & off • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color not good • Change the settings of the Preset Modes in the Color menu OSD depending on the application. • Adjust R/G/B value under Custom Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. Image retention Faint shadow from • Set the screen to turn off after a few minutes from a static the static image of screen idle time. These can be adjusted in image left on displayed appears Windows Power Options or Mac Energy Saver the monitor for on the screen setting. a long period of • Alternatively, use a dynamically changing time screensaver. Troubleshooting | 107
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