Dell 24 Video Conferencing I C2422HE C2422HE Users Guide - Page 111

Connect USB A - B cable, Camera or Mic

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Problem Monitor buttons (Mute / Volume down / Volume up / Hookswitch) not working with Microsoft Teams® App Video recording not working What you experience Possible solutions Monitor Use Microsoft Teams® App to perform the below buttons (Mute tasks: / Volume down • Call Icon to accept / hang up call / Volume up / • Volume down / Volume up adjustment Hookswitch) • Mic mute / unmute not working • Camera on / off on Microsoft Teams® App with Chrome OS / Ubuntu Video recording • Windows 7 not support App not working • Switch to Windows 10 with Win 7 Headset with Headset with Mic (3.5mm Mic (3.5mm combo jack) not combo jack) not working with working with monitor mute / monitor mute / unmute button unmute button when camera module is pop in (retracted) • Use UC App (e.g. Microsoft Teams, Skype for Business, Zoom, etc.) Mic Icon to mute / unmute When press When press Connect USB A - B cable either Volume either Volume down / Volume down / Volume up or Mute up or Mute button, LED not button, LED blink not blink when connected to HDMI or DP only Camera or Mic not working Camera or Mic Connect USB A - B cable not working when connected to HDMI or DP only Troubleshooting | 111

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Troubleshooting
|
111
Problem
What you
experience
Possible solutions
Monitor
buttons (Mute
/ Volume down
/ Volume up /
Hookswitch)
not working
with Microsoft
Teams
®
App
Monitor
buttons (Mute
/ Volume down
/ Volume up /
Hookswitch)
not working
on Microsoft
Teams
®
App with
Chrome OS /
Ubuntu
Use Microsoft Teams
®
App to perform the below
tasks:
• Call Icon to accept / hang up call
• Volume down / Volume up adjustment
• Mic mute / unmute
• Camera on / off
Video recording
not working
Video recording
App not working
with Win 7
• Windows 7 not support
• Switch to Windows 10
Headset with
Mic (3.5mm
combo jack) not
working with
monitor mute /
unmute button
Headset with
Mic (3.5mm
combo jack) not
working with
monitor mute /
unmute button
when camera
module is pop in
(retracted)
• Use UC App (e.g. Microsoft Teams, Skype
for Business, Zoom, etc.) Mic Icon to mute /
unmute
When press
either Volume
down / Volume
up or Mute
button, LED not
blink
When press
either Volume
down / Volume
up or Mute
button, LED
not blink when
connected to
HDMI or DP only
Connect USB A – B cable
Camera or Mic
not working
Camera or Mic
not working
when connected
to HDMI or DP
only
Connect USB A – B cable