Dell 24 Video Conferencing I C2422HE C2422HE Users Guide - Page 110

Display Info check the Link Rate is HBR2 or

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Problem What you experience Intermittent charging when using USB Type-C connection to computer, Intermittent charging laptop, and so on No image when Blank screen or using USB Type-C MST 2nd DUT is not Prime mode No network connection Network dropped or Intermittent Possible solutions • Check if the maximum power consumption of device is over 90 W. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged. • USB Type-C input, Go to OSD menu, under Display Info check the Link Rate is HBR2 or HBR3, if Link Rate is HBR2, suggest to use USB Type-C to DP cable to turn on MST. • Do not toggle Off/On the power button when network is connected, keeps the power button On. The LAN port is OS setting or • Ensure that the latest BIOS and drivers for your not functioning cable connection computer are installed on your computer. issue • Ensure that the RealTek Gigabit Ethernet Controller is installed in the Windows Device Manager. • If your BIOS Setup has a LAN/GBE Enabled/ Disabled option, make sure it is set to Enabled. • Ensure that the Ethernet cable is connected securely on the monitor and the hub/router/ firewall. • Check the status LED of the Ethernet cable to confirm connectivity. Re-connect both ends of the Ethernet cable if the LED is not lit. • First power off the Computer and unplug the Type-C cable and power cord of the monitor. Then, power on the computer, plug in the monitor power cord and Type-C cable. 110 | Troubleshooting

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Troubleshooting
Problem
What you
experience
Possible solutions
Intermittent
charging
when using
USB Type-C
connection to
computer,
laptop, and so
on
Intermittent
charging
• Check if the maximum power consumption of
device is over 90 W.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the USB Type-C cable is not
damaged.
No image when
using USB
Type-C MST
Blank screen or
2nd DUT is not
Prime mode
• USB Type-C input, Go to OSD menu, under
Display Info check the Link Rate is HBR2 or
HBR3, if Link Rate is HBR2, suggest to use USB
Type-C to DP cable to turn on MST.
No network
connection
Network
dropped or
Intermittent
• Do not toggle Off/On the power button when
network is connected, keeps the power button
On.
The LAN port is
not functioning
OS setting or
cable connection
issue
• Ensure that the latest BIOS and drivers for your
computer are installed on your computer.
• Ensure that the RealTek Gigabit Ethernet
Controller is installed in the Windows Device
Manager.
• If your BIOS Setup has a LAN/GBE Enabled/
Disabled option, make sure it is set to Enabled.
• Ensure that the Ethernet cable is connected
securely on the monitor and the hub/router/
firewall.
• Check the status LED of the Ethernet cable to
confirm connectivity. Re-connect both ends of
the Ethernet cable if the LED is not lit.
• First power off the Computer and unplug the
Type-C cable and power cord of the monitor.
Then, power on the computer, plug in the
monitor power cord and Type-C cable.