Dell 24 Video Conferencing I C2422HE C2422HE Users Guide - Page 113

Universal Serial Bus (USB) specific problems, Specific, Symptoms, What You, Experience

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Universal Serial Bus (USB) specific problems Specific Symptoms What You Experience Possible Solutions USB interface is USB peripherals not working are not working • Check that your display is turned ON. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Turn off the monitor and turn it on again. • Reboot the computer. • Certain USB devices such as portable hard drives require higher power source; connect the drive to the computer directly. super speed USB 3.2 Gen 1 interface is slow. super speed • Check that your computer is USB 3.0-capable. USB 3.2 Gen • Some computers have USB 3.0, USB 2.0, and 1 peripherals USB 1.1 ports. Ensure that the correct USB port working slowly or is used. not working at all • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Wireless USB Wireless USB peripherals stop peripherals working when a responding USB 3.0 device slowly or only is plugged in working as the distance between itself and its receiver decreases • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver. • Position your wireless USB receiver as close as possible to the wireless USB peripherals. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. USB is not working No USB functionalities Refer to input source and USB pairing table. Troubleshooting | 113

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Troubleshooting
|
113
Universal Serial Bus (USB) specific problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
• Check that your display is turned ON.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals (downstream
connector).
• Turn off the monitor and turn it on again.
• Reboot the computer.
• Certain USB devices such as portable hard
drives require higher power source; connect
the drive to the computer directly.
super speed
USB 3.2 Gen
1 interface is
slow.
super speed
USB 3.2 Gen
1 peripherals
working slowly or
not working at all
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port
is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in
Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases
• Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the USB 3.0 port.
USB is not
working
No USB
functionalities
Refer to input source and USB pairing table.