Dell 27 Gaming G2724D G2724D Monitor Users Guide - Page 71

Common problems, Troubleshooting, Common, Symptoms, What you, experience, Possible Solutions

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No video or power LED off What you experience No picture Possible Solutions Ensure that the video cable connecting the monitor and the computer is properly connected and secure. No video or power LED on Poor focus Shaky or jittery video No picture or no brightness Picture is fuzzy, blurry or ghosting Wavy picture or fine movement • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed. • Ensure that the correct input source is selected through the Input Source menu. • Increase brightness and contrast controls using the OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected through the Input Source menu. • Eliminate video extension cables. • Reset the monitor to factory settings (Factory Reset). • Change the video resolution to the correct aspect ratio. • Reset the monitor to factory settings (Factory Reset). • Check environmental factors. • Relocate the monitor and test in another room. Troubleshooting │ 71

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Troubleshooting
│
71
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
What you
experience
Possible Solutions
No video or
power LED off
No picture
Ensure that the video cable connecting
the monitor and the computer is properly
connected and secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the power button is pressed.
• Ensure that the correct input source
is selected through the
Input Source
menu.
No video or
power LED on
No picture or no
brightness
• Increase brightness and contrast
controls using the OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the
video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source
is selected through the
Input Source
menu.
Poor focus
Picture is fuzzy,
blurry or ghosting
• Eliminate video extension cables.
• Reset the monitor to factory settings
(
Factory Reset
).
• Change the video resolution to the
correct aspect ratio.
Shaky or jittery
video
Wavy picture or
fine movement
• Reset the monitor to factory settings
(
Factory Reset
).
• Check environmental factors.
• Relocate the monitor and test in another
room.