Dell 27 Gaming G2724D G2724D Monitor Users Guide - Page 73

settings OSD. Adjust, Picture missing

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Common Symptoms Synchronization problems What you experience Screen is scrambled or appears torn Safety related Visible signs of issues smoke or sparks Intermittent problems Monitor malfunctions on and off Missing color Picture missing color Wrong color Picture color not good Possible Solutions • Reset the monitor to factory settings (Factory Reset). • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. • Do not perform any troubleshooting steps. • Contact Dell immediately. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to factory settings (Factory Reset). • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. • Try different Preset Modes in Game settings OSD. Adjust R/G/B value in Game > Preset Modes > Custom Color > Gain settings OSD. • Change the Input Color Format to RGB or YCbCr in the Display settings OSD. • Run the built-in diagnostics. Troubleshooting │ 73

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Troubleshooting
│
73
Common
Symptoms
What you
experience
Possible Solutions
Synchronization
problems
Screen is
scrambled or
appears torn
• Reset the monitor to factory settings
(
Factory Reset
).
• Perform monitor self-test feature check
to determine if the scrambled screen
appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe mode.
Safety related
issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent
problems
Monitor
malfunctions on
and off
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Reset the monitor to factory settings
(
Factory Reset
).
• Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
Missing color
Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Check for bent or broken pins in the
video cable connector.
Wrong color
Picture color not
good
• Try different
Preset Modes
in
Game
settings OSD. Adjust
R
/
G
/
B
value in
Game
>
Preset Modes
>
Custom
Color
>
Gain
settings
OSD.
• Change the
Input Color Format
to
RGB
or
YCbCr
in the
Display
settings
OSD.
• Run the built-in diagnostics.