Dell 27 Gaming G2724D G2724D Monitor Users Guide - Page 74

Product-specific problems, Troubleshooting, Common, Symptoms, What you, experience, Possible Solutions

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Page 74 highlights

Common Symptoms What you experience Possible Solutions Image retention Faint shadow from • Set the screen to turn off after a few from a static the static image minutes of screen idle time. These can image left on the displayed appears be adjusted in Windows Power Options monitor for a on the screen or Mac Energy Saver setting. long period • Alternatively, use a dynamically changing screensaver. Product-specific problems Specific Symptoms What you experience Possible Solutions Screen image is too Image is centered on small screen, but does not fill entire viewing area • Check the Aspect Ratio setting in the Display settings OSD. • Reset the monitor to factory settings (Factory Reset). Cannot adjust the OSD does not appear monitor with the on the screen buttons on the bottom of the panel • Turn off the monitor, unplug the monitor power cable, plug it back and then turn on the monitor. • Check if the OSD menu is locked. If yes, press and hold the button 5 for four seconds to unlock. No input signal No picture, the LED when user controls light is white are pressed • Check the signal source. Ensure the computer is not in Standby Mode by moving the mouse or pressing any key on the keyboard. • Check if the video cable is plugged in properly. Disconnect and reconnect the video cable if necessary. • Reset the computer or video player. 74 │ Troubleshooting

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74
│
Troubleshooting
Common
Symptoms
What you
experience
Possible Solutions
Image retention
from a static
image left on the
monitor for a
long period
Faint shadow from
the static image
displayed appears
on the screen
• Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power Options
or Mac Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.
Product-specific problems
Specific
Symptoms
What you experience
Possible Solutions
Screen image is too
small
Image is centered on
screen, but does not fill
entire viewing area
• Check the
Aspect Ratio
setting
in the
Display
settings OSD.
• Reset the monitor to factory
settings (
Factory Reset
).
Cannot adjust the
monitor with the
buttons on the
bottom of the panel
OSD does not appear
on the screen
• Turn off the monitor, unplug the
monitor power cable, plug it back
and then turn on the monitor.
• Check if the OSD menu is
locked. If yes, press and hold
the button 5 for four seconds to
unlock.
No input signal
when user controls
are pressed
No picture, the LED
light is white
• Check the signal source. Ensure
the computer is not in Standby
Mode by moving the mouse
or pressing any key on the
keyboard.
• Check if the video cable is
plugged in properly. Disconnect
and reconnect the video cable if
necessary.
• Reset the computer or video
player.