Dell Alienware M11x R2 Mobile Manual - Page 81

Trouble°hooting

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CHAPTER 5: TROUBLESHOOTING Scan the computer for spyware: If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. Run the PSA Diagnostics: If all tests run successfully, the error condition is related to a software problem. Check the software documentation or contact the software manufacturer for troubleshooting information: • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. 81

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CHAPTER 5: TROUBLE°HOOTING
81
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop-up
advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware.
Run the PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Check
the
software
documentation
or
contact
the
software
manufacturer
for
troubleshooting information:
Ensure that the program is compatible with the operating system installed on your
•
computer.
Ensure that your computer meets the minimum hardware requirements needed to run
•
the software. See the software documentation for information.
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
•