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Dell B2360dn Mono Laser Printer User Guide - Page 150

Contacting technical support

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Troubleshooting 150 Action Step 5 Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Yes No The problem is solved. Contact your system support person. Does the Embedded Web Server open? Contacting technical support When you call technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com.

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Using the printer control panel	11
Understanding the colors of the indicator and Sleep button lights	12
Using the Embedded Web Server	12
Additional printer setup	14
Installing internal options	14
Available internal options	14
Accessing the controller board	14
Installing a memory card	15
Installing an optional card	17
Installing hardware options	19
Installing an optional tray	19
Attaching cables	20
Setting up the printer software	21
Installing the printer software	21
Installing the Local Printer Settings Utility	22
Updating available options in the printer driver	22
Networking	23
Preparing to set up the printer on an Ethernet network	23
Installing the printer on an Ethernet network	23
Preparing to set up the printer on a wireless network	25
Connecting the printer to a wireless network using Wi-Fi Protected Setup	26
Connecting the printer to a wireless network using the printer software	26
Using the Wireless Setup Utility (Windows only)	26
Using the Wireless Setup Assistant (Macintosh only)	27
Connecting the printer to a wireless network using the Embedded Web Server	28
Verifying printer setup	28
Printing a menu settings page	28
Printing a network setup page	29
Loading paper and specialty media	30
Setting the paper size and type	30
Configuring Universal paper settings	30
Using the standard bin and paper stop	31
Loading trays	31
Loading the multipurpose feeder	36
Linking and unlinking trays	39
Linking and unlinking trays	39
Configuring a custom paper type name	40
Configuring a custom paper type	40
Assigning a custom paper type	41
Paper and specialty media guide	42
Paper guidelines	42
Paper characteristics	42
Unacceptable paper	43
Selecting paper	43
Selecting preprinted forms and letterhead	43
Using recycled paper and other office papers	44
Using specialty media	44
Tips on using card stock	44
Tips on using envelopes	45
Tips on using labels	45
Tips on using letterhead	46
Tips on using transparencies	46
Storing paper	46
Supported paper sizes, types, and weights	47
Supported paper sizes	47
Supported paper types and weights	48
Printing	50
Printing a document	50
Printing a document	50
Adjusting toner darkness	50
Printing information pages	51
Printing a font sample list	51
Canceling a print job	51
Canceling a print job from the printer control panel	51
Canceling a print job from the computer	52
Understanding the printer menus	53
Menus list	53
Paper menu	53
Default Source menu	53
Paper Size/Type menu	54
Configure MP menu	57
Substitute Size menu	57
Paper Texture menu	57
Paper Weight menu	59
Paper Loading menu	60
Custom Types menu	61
Universal Setup menu	62
Reports menu	62
Reports menu	62
Network/Ports menu	63
Active NIC menu	63
Standard Network or Network [x] menu	63
Reports menu	64
Network Card menu	65
TCP/IP menu	65
IPv6 menu	66
Wireless menu	67
AppleTalk menu	67
Standard USB menu	68
SMTP Setup menu	69
Security menu	70
Security Audit Log menu	70
Set Date and Time menu	71
Settings menu	72
General Settings menu	72
Print Settings	75
Setup menu	75
Finishing menu	77
Quality menu	78
Utilities menu	79
XPS menu	80
PostScript menu	80
PCL Emul menu	80
Saving money and the environment	83
Saving paper and toner	83
Conserving supplies	83
Saving energy	83
Using Eco-Mode	83
Adjusting Sleep mode	84
Using Hibernate mode	84
Setting Hibernate Timeout	85
Using Schedule Power Modes	86
Recycling	86
Recycling Dell products	86
Securing the printer	87
Using the security lock feature	87
Statement of Volatility	87
Erasing volatile memory	88
Erasing non-volatile memory	88
Finding printer security information	88
Maintaining the printer	89
Cleaning the printer	89
Checking the status of parts and supplies	89
Estimated number of remaining pages	90
Ordering supplies	90
Ordering supplies using the Supplies Ordering Utility	90
Ordering supplies using Printer Home	90
Storing supplies	90
Replacing supplies	91
Replacing the toner cartridge	91
Replacing the imaging unit	93
Moving the printer	95
Before moving the printer	95
Moving the printer to another location	96
Shipping the printer	96
Managing the printer	97
Managing printer messages	97
Accessing Status Monitor Center	97
Checking the virtual display	97
Viewing reports	98
Configuring supply notifications from the Embedded Web Server	98
Modifying confidential print settings	99
Copying printer settings to other printers	99
Restoring factory default settings	100
Creating a printer control panel PIN	100
Clearing jams	102
Avoiding jams	102
Understanding jam messages and locations	103
Jam, front door [20y.xx]	104
Jam, rear door [20y.xx]	107
Jam, standard bin [20y.xx]	108
Jam, pull tray 1. Push down blue flap. [23y.xx]	109
Jam, tray [x] [24y.xx]	111
Jam, MP feeder [250.xx]	111
Troubleshooting	113
Understanding the printer messages	113
Bin full. Remove paper.	113
Cannot collate large document [37]	113
Cannot defrag flash memory [37]	113
Cartridge, imaging unit mismatch [41.xy]	113
Cartridge nearly low [88.xy]	113
Cartridge very low, [x] estimated pages remain [88.xy]	114
Cartridge low [88.xy]	114
Change [paper source] to [custom type name]. Load [orientation].	114
Change [paper source] to [custom string]. Load [orientation].	114
Change [paper source] to [paper size]. Load [orientation].	114
Change [paper source] to [paper type] [paper size]. Load [orientation].	114
Close front door	115
Flash memory full [52]	115
Flash memory unformatted [53]	115
Defective flash memory [51]	115
Imaging unit low [84.xy]	115
Imaging unit nearly low [84.xy]	115
Imaging unit very low, [x] estimated pages remain [84.xy]	115
Insert tray [x]	116
Load [paper source] with [custom type name] [orientation]	116
Load [paper source] with [custom string] [orientation]	116
Load [paper source] with [paper size] [orientation]	116
Load [paper source] with [paper type] [paper size] [orientation]	117
Load MP feeder with [custom type name] [orientation]	117
Load MP feeder with [custom string] [orientation]	117
Load MP feeder with [paper size] [orientation]	117
Load MP feeder with [paper type] [paper size] [orientation]	118
Complex page may misprint [39]	118
Memory full [38]	118
Memory low, no Resource Save [35]	118
Network error, port [x] [54]	118
Network error, standard port [54]	119
Non-Dell [supply type], see User’s Guide [33.xy]	119
Paper too short [34]	119
Parallel port disabled [56]	120
Printer restart. Check last job.	120
Rear USB port disabled [56]	120
Replace cartridge, 0 estimated pages remain [88.xy]	120
Replace imaging unit, 0 estimated pages remain [84.xy]	120
Reinstall missing or unresponsive cartridge [31.xy]	120
Reinstall missing or unresponsive imaging unit [31.xy]	121
Replace unsupported cartridge [32.xy]	121
Replace unsupported imaging unit [32.xy]	121
Too many trays. Remove some. [58]	121
Solving printer problems	121
Basic printer problems	122
The printer is not responding	122
Printer display is blank	123
Option problems	124
Cannot detect internal option	124
Tray problems	125
Paper feed problems	126
Paper frequently jams	126
Paper jam message remains after jam is cleared	126
Jammed pages are not reprinted	127
Solving print problems	127
Printing problems	127
Print jobs do not print	127
Printing slows down	128
Print job takes longer than expected	129
Job prints from the wrong tray or on the wrong paper	129
Incorrect characters print	130
Tray linking does not work	130
Large jobs do not collate	131
Unexpected page breaks occur	131
Print quality problems	132
Characters have jagged or uneven edges	132
Printer is printing blank pages	132
Clipped pages or images	133
Shadow images appear on prints	134
Gray background on prints	135
Incorrect margins on prints	136
Paper curl	137
Print irregularities	138
Repeating defects appear on prints	139
Print is too dark	139
Print is too light	141
Skewed print	142
Printer is printing solid black pages	143
Transparency print quality is poor	143
Streaked horizontal lines appear on prints	144
Streaked vertical lines appear on prints	145
Horizontal voids appear on prints	146
Vertical voids appear on prints	147
Toner specks appear on prints	148
Toner rubs off	148
Uneven print density	148
Embedded Web Server does not open	149
Contacting technical support	150
Appendix	151
Dell Technical Support Policy	151
Contacting Dell	151
Warranty and Return Policy	152