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Dell B3465dnf Mono Laser Printer Users Guide - Page 296

Solving scanner problems, The scanner does not respond

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Troubleshooting 296 Action Yes No Step 3 The problem is solved. Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Contact technical support. Is the fax print quality satisfactory? Solving scanner problems • "The scanner does not respond" on page 296 • "Scan job was not successful" on page 297 • "Scanner unit does not close" on page 298 • "Scanning takes too long or freezes the computer" on page 298 • "Poor scanned image quality" on page 299 • "Partial document or photo scans" on page 300 • "Cannot scan from a computer" on page 300 The scanner does not respond Action Step 1 Check if the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer cable is securely attached to the printer and the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Step 3 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 4 Check if the electrical outlet is turned off by a switch or breaker. Go to step 3. Go to step 4. Turn on the switch or reset the breaker. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 5. Is the electrical outlet turned off by a switch or breaker?

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Using the Embedded Web Server	13
Understanding the basic functions of the scanner	14
Using the ADF and scanner glass	14
Understanding the printer control panel	15
Using the printer control panel	15
Understanding the colors of the Sleep button and indicator lights	15
Understanding the home screen	16
Using the touch-screen buttons	18
Setting up and using the home screen applications	20
Finding the IP address of the computer	20
Finding the IP address of the printer	20
Accessing the Embedded Web Server	20
Customizing the home screen	21
Understanding the different applications	21
Activating the home screen applications	22
Finding information about the home screen applications	22
Setting up Forms and Favorites	22
Setting up Card Copy	22
Using MyShortcut	23
Setting up Multi Send	24
Setting up Scan to Network	24
Setting up Remote Operator Panel	25
Exporting and importing a configuration	25
Additional printer setup	27
Installing internal options	27
Available internal options	27
Accessing the controller board	27
Installing a memory card	29
Installing an optional card	30
Installing an Internal Solutions Port	32
Installing a printer hard disk	39
Removing a printer hard disk	41
Installing hardware options	42
Order of installation	42
Installing optional trays	42
Setting up the printer software	44
Installing the printer	44
Adding available options in the print driver	44
Attaching cables	45
Networking	46
Preparing to set up the printer on an Ethernet network	46
Preparing to set up the printer on a wireless network	46
Connecting the printer using the Wireless Setup Wizard	47
Connecting the printer to a wireless network using Wi-Fi Protected Setup	48
Connecting the printer to a wireless network using the Embedded Web Server	49
Changing port settings after installing a new network ISP	49
Setting up serial printing	50
Verifying printer setup	50
Printing a menu settings page	50
Printing a network setup page	50
Loading paper and specialty media	51
Setting the paper size and type	51
Configuring Universal paper settings	51
Loading trays	51
Loading the multipurpose feeder	56
Using the standard bin and paper stop	61
Linking and unlinking trays	62
Linking and unlinking trays	62
Creating a custom name for a paper type	62
Assigning a custom paper type	63
Configuring a custom name	63
Paper and specialty media guide	65
Using specialty media	65
Tips on using letterhead	65
Tips on using transparencies	65
Tips on using envelopes	65
Tips on using labels	66
Tips on using card stock	66
Paper guidelines	67
Paper characteristics	67
Unacceptable paper	68
Selecting paper	68
Selecting preprinted forms and letterhead	68
Using recycled paper and other office papers	69
Storing paper	69
Supported paper sizes, types, and weights	70
Supported paper sizes	70
Supported paper types and weights	71
Paper sizes, types, and weights supported by the optional finisher	72
Printing	74
Printing forms and a document	74
Printing forms	74
Printing a document	74
Adjusting toner darkness	74
Printing from a flash drive or mobile device	75
Printing from a flash drive	75
Printing from a mobile device using AirPrint	76
Printing from a mobile device using Dell Mobile Print	77
Supported flash drives and file types	77
Printing confidential and other held jobs	78
Storing print jobs in the printer	78
Printing confidential and other held jobs	78
Modifying confidential print settings	79
Printing information pages	80
Printing a font sample list	80
Printing a directory list	80
Canceling a print job	80
Canceling a print job from the printer control panel	80
Canceling a print job from the computer	80
Copying	81
Making copies	81
Making a quick copy	81
Copying using the ADF	81
Copying using the scanner glass	82
Copying photos	82
Copying on specialty media	82
Copying on transparencies	82
Copying on letterhead	83
Customizing copy settings	83
Copying to a different size	83
Making copies using paper from a selected tray	84
Copying different paper sizes	84
Copying on both sides of the paper (duplexing)	85
Reducing or enlarging copies	85
Adjusting copy quality	86
Collating copies	86
Placing separator sheets between copies	87
Copying multiple pages onto a single sheet	87
Creating a custom copy job	88
Placing information on copies	89
Placing a header or footer on pages	89
Placing an overlay message on each page	89
Canceling a copy job	89
Canceling a copy job while the original document is in the ADF	89
Canceling a copy job while copying pages using the scanner glass	89
Canceling a copy job while pages are being printed	90
Understanding the copy options	90
Copy from	90
Copy to	90
Scale	90
Darkness	90
Sides (Duplex)	90
Collate	91
Copies	91
Content	91
Save As Shortcut	91
Using the advanced options	91
E-mailing	92
Setting up the printer to e-mail	92
Setting up the e-mail function	92
Configuring e-mail settings	92
Creating an e-mail shortcut	93
Creating an e-mail shortcut using the Embedded Web Server	93
Creating an e-mail shortcut using the printer control panel	93
E-mailing a document	94
Sending an e-mail using the printer control panel	94
Sending an e-mail using a shortcut number	94
Sending an e-mail using the address book	95
Customizing e-mail settings	95
Adding e-mail subject and message information	95
Changing the output file type	95
Canceling an e-mail	96
Understanding the e-mail options	96
Recipient(s)	96
Subject	96
Message	96
File Name	96
Original Size	96
Darkness	97
Resolution	97
Send As	97
Content	97
Page Setup	98
Scan Preview	98
Using the advanced options	98
Faxing	99
Setting up the printer to fax	99
Initial fax setup	100
Choosing a fax connection	101
Scenario 1: Standard telephone line	101
Scenario 2: Digital Subscriber Line (DSL)	105
Scenario 3: VoIP telephone service	106
Scenario 4: Digital telephone service through a cable provider	107
Scenario 5: Countries or regions with different telephone wall jacks and plugs	108
Connecting to a distinctive ring service	112
Setting the outgoing fax name and number	112
Setting the date and time	113
Configuring the printer to observe daylight saving time	113
Sending a fax	113
Sending a fax using the printer control panel	113
Sending a fax using the computer	114
Sending a fax using a shortcut number	114
Sending a fax using the address book	115
Sending a fax at a scheduled time	115
Creating shortcuts	116
Creating a fax destination shortcut using the Embedded Web Server	116
Creating a fax destination shortcut using the printer control panel	116
Customizing fax settings	116
Changing the fax resolution	116
Making a fax lighter or darker	117
Viewing a fax log	117
Blocking junk faxes	117
Canceling an outgoing fax	118
Canceling a fax while the original documents are still scanning	118
Canceling a fax after the original documents have been scanned to memory	118
Holding and forwarding faxes	118
Holding faxes	118
Forwarding a fax	119
Understanding the fax options	119
Content	119
Resolution	120
Darkness	120
Delayed Send	120
Page Setup	120
Scan Preview	120
Using the advanced options	121
Scanning	122
Using Scan to Network	122
Scanning to an FTP address	122
Creating shortcuts	122
Creating an FTP shortcut using the Embedded Web Server	122
Creating an FTP shortcut using the printer control panel	123
Scanning to an FTP address	123
Scanning to an FTP address using the printer control panel	123
Scanning to an FTP address using a shortcut number	123
Scanning an FTP using the address book	123
Scanning to a computer or flash drive	124
Scanning to a computer using the Embedded Web Server	124
Setting up Scan to Computer	125
Scanning to a flash drive	125
Understanding the scan options	126
FTP	126
File Name	126
Save As Shortcut	126
Original Size	126
Darkness	126
Resolution	126
Send As	126
Content	127
Page Setup	127
Scan Preview	127
Using the advanced options	128
Understanding the printer menus	129
Menus list	129
Paper menu	130
Default Source menu	130
Paper Size/Type menu	130
Configure MP menu	133
Substitute Size menu	134
Paper Texture menu	134
Paper Weight menu	135
Paper Loading menu	137
Custom Types menu	138
Custom Names menu	138
Custom Scan Sizes menu	139
Universal Setup menu	139
Reports Menu	140
Reports menu	140
Network/Ports menu	141
Active NIC menu	141
Standard Network or Network [x] menu	141
Reports menu	142
Network Card menu	143
TCP/IP menu	143
IPv6 menu	144
Wireless menu	145
AppleTalk menu	146
Standard USB menu	146
SMTP Setup menu	148
Security menu	149
Edit Security Setups menu	149
Miscellaneous Security Settings menu	150
Confidential Print menu	151
Erase Temporary Data Files menu	152
Security Audit Log menu	152
Set Date/Time menu	153
Settings menu	154
General Settings menu	154
Copy Settings menu	163
Fax Settings menu	166
Fax Mode (Analog Fax Setup) menu	166
E-mail Settings menu	174
FTP Settings menu	179
Flash Drive menu	183
Print Settings	187
Setup menu	187
Finishing menu	189
Quality menu	191
Job Accounting menu	192
Utilities menu	193
XPS menu	194
PDF menu	194
PostScript menu	194
PCL Emul menu	195
HTML menu	197
Image menu	198
Help menu	199
Saving money and the environment	200
Saving paper and toner	200
Conserving supplies	200
Saving energy	200
Using Eco-Mode	200
Reducing printer noise	201
Adjusting Sleep mode	202
Using Hibernate mode	202
Setting Hibernate Timeout	203
Using Schedule Power Modes	203
Adjusting the brightness of the display	204
Recycling	204
Recycling Dell products	204
Securing the printer	205
Statement of Volatility	205
Erasing volatile memory	205
Erasing non-volatile memory	206
Erasing printer hard disk memory	206
Configuring printer hard disk encryption	207
Finding printer security information	208
Maintaining the printer	209
Cleaning printer parts	209
Cleaning the printer	209
Cleaning the scanner glass	210
Checking the status of parts and supplies	211
Checking the status of parts and supplies on the printer control panel	211
Checking the status of parts and supplies from the Embedded Web Server	211
Estimated number of remaining pages	211
Ordering supplies	211
Ordering supplies using the Supplies Ordering Utility	211
Ordering supplies using Printer Home	211
Ordering toner cartridges	212
Ordering an imaging unit	212
Ordering a maintenance kit	212
Ordering an ADF separator roller	212
Storing supplies	212
Replacing supplies	213
Replacing the toner cartridge	213
Replacing the imaging unit	214
Replacing the staple cartridge	217
Moving the printer	219
Before moving the printer	219
Moving the printer to another location	219
Shipping the printer	220
Managing the printer	221
Managing printer messages	221
Accessing Status Monitor Center	221
Checking the virtual display	221
Setting up e-mail alerts	222
Viewing reports	222
Configuring supply notifications from the Embedded Web Server	222
Restoring factory default settings	223
Clearing jams	224
Avoiding jams	224
Understanding jam messages and locations	225
[x]-page jam, open automatic feeder top cover. [28y.xx]	226
[x]-page jam, clear standard bin. [20y.xx]	227
[x]-page jam, open rear door. [20y.xx]	227
[x]-page jam, open front door. [20y.xx]	229
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	232
[x]-page jam, clear manual feeder. [25y.xx]	233
[x]-page jam, open tray [x]. [24y.xx]	234
[x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx]	235
Troubleshooting	240
Understanding the printer messages	240
Cartridge low [88.xy]	240
Cartridge nearly low [88.xy]	240
Cartridge very low, [x] estimated pages remain [88.xy]	240
Change [paper source] to [custom type name] load [orientation]	240
Change [paper source] to [custom string] load [orientation]	240
Change [paper source] to [paper size] load [orientation]	240
Change [paper source] to [paper type] [paper size] load [orientation]	241
Check tray [x] connection	241
Close front door	241
Close rear door	241
Close finisher rear door	241
Close flatbed cover and load originals if restarting job [2yy.xx]	242
Complex page, some data may not have printed [39]	242
Configuration change, some held jobs were not restored [57]	242
Defective flash detected [51]	242
Disk full [62]	242
Disk must be formatted for use in this device	243
Disk near full. Securely clearing disk space.	243
Error reading USB drive. Remove USB.	243
Error reading USB hub. Remove hub.	243
Fax memory full	243
Fax partition inoperative. Contact system administrator.	243
Fax server 'To Format' not set up. Contact system administrator.	243
Fax Station Name not set up. Contact system administrator.	243
Fax Station Number not set up. Contact system administrator.	244
Imaging unit low [84.xy]	244
Imaging unit nearly low [84.xy]	244
Imaging unit very low, [x] estimated pages remain [84.xy]	244
Incompatible tray [x] [59]	244
Incorrect paper size, open [paper source] [34]	244
Insufficient memory to collate job [37]	245
Insufficient memory for Flash Memory Defragment operation [37]	245
Insufficient memory, some Held Jobs were deleted [37]	245
Insufficient memory, some held jobs will not be restored [37]	245
Insufficient memory to support Resource Save feature [35]	245
Load [paper source] with [custom type name] [paper orientation]	245
Load [paper source] with [custom string] [paper orientation]	246
Load [paper source] with [paper size] [paper orientation]	246
Load [paper source] with [paper type] [paper size] [paper orientation]	246
Load Manual Feeder with [custom type name] [paper orientation]	246
Load Manual Feeder with [custom string] [paper orientation]	247
Load Manual Feeder with [paper size] [paper orientation]	247
Load Manual Feeder with [paper type] [paper size] [paper orientation]	247
Maintenance kit low [80.xy]	247
Maintenance kit nearly low [80.xy]	247
Maintenance kit very low, [x] estimated pages remain [80.xy]	247
Memory full [38]	248
Memory full, cannot print faxes	248
Memory full, cannot send faxes	248
Network [x] software error [54]	248
No analog phone line connected to modem, fax is disabled.	248
Non-Dell [supply type], see User’s Guide [33.xy]	248
Not enough free space in flash memory for resources [52]	249
Paper changes needed	249
Parallel port [x] disabled [56]	249
Printer had to restart. Last job may be incomplete.	249
Remove defective disk [61]	249
Remove paper from standard output bin	249
Replace defective imaging unit [31.xy]	250
Reinstall missing or unresponsive cartridge [31.xy]	250
Replace cartridge, printer region mismatch [42.xy]	250
Replace cartridge, 0 estimated pages remain [88.xy]	250
Replace imaging unit, 0 estimated pages remain [84.xy]	250
Replace maintenance kit, 0 estimated pages remain [80.xy]	250
Replace all originals if restarting job.	250
Reinstall missing or unresponsive imaging unit [31.xy]	251
Replace unsupported cartridge [32.xy]	251
Replace unsupported imaging unit [32.xy]	251
Restore held jobs?	251
Scanner automatic feeder cover open	251
Scanner disabled by admin [840.01]	251
Scanner disabled. Contact system administrator if problem persists. [840.02]	252
Scanner jam, remove all originals from the scanner [2yy.xx]	252
Scanner jam, remove jammed originals from the scanner [2yy.xx]	252
Serial port [x] disabled [56]	252
SMTP server not set up. Contact system administrator.	252
Some held jobs were not restored	252
Standard network software error [54]	252
Standard USB port disabled [56]	253
Supply needed to complete job	253
Too many flash options installed [58]	253
Too many trays attached [58]	253
Unformatted flash detected [53]	253
Unsupported disk	253
Unsupported option in slot [x] [55]	254
USB port [x] disabled [56]	254
Weblink server not set up. Contact system administrator.	254
Solving printer problems	254
Basic printer problems	254
The printer is not responding	254
Printer display is blank	256
Option problems	257
Cannot detect internal option	257
Tray problems	258
Cannot detect memory card	259
Internal Solutions Port does not operate correctly	259
USB/parallel interface card does not operate correctly	259
Paper feed problems	260
Paper frequently jams	260
Paper jam message remains after jam is cleared	261
Jammed pages are not reprinted	261
Solving print problems	261
Printing problems	261
Multiple-language PDF files do not print	261
Error message about reading the flash drive appears	262
Print jobs do not print	262
Confidential and other held jobs do not print	264
Print job takes longer than expected	265
Job prints from the wrong tray or on the wrong paper	266
Incorrect characters print	266
Tray linking does not work	267
Large jobs do not collate	267
Unexpected page breaks occur	268
Print quality problems	268
Characters have jagged or uneven edges	268
Printer is printing blank pages	269
Clipped pages or images	270
Prints on color transparencies appear dark when projected	271
Shadow images appear on prints	271
Gray background on prints	272
Incorrect margins on prints	273
Paper curl	274
Print irregularities	275
Repeating defects appear on prints	276
Print is too dark	277
Print is too light	278
Skewed print	279
Printer is printing solid black pages	280
Transparency print quality is poor	281
Streaked horizontal lines appear on prints	281
Streaked vertical lines appear on prints	282
Horizontal voids appear on prints	283
Vertical voids appear on prints	284
Toner specks appear on prints	285
Toner fog or background shading appears on prints	285
Toner rubs off	286
Uneven print density	286
Solving copy problems	286
Copier does not respond	287
Scanner unit does not close	287
Poor copy quality	288
Partial document or photo copies	289