Dell B3465dnf Mono Laser Printer Users Guide - Page 302
Contacting technical support
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Troubleshooting 302 Action Step 3 Check if the network connection is working. Yes Go to step 4. No Contact your system support person. Is the network connection working? Step 4 Go to step 5. Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer. Tighten the cable connection. Are the cable connections to the printer and print server secure? Step 5 Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Go to step 6. Contact your system support person. Are the Web proxy servers disabled? Step 6 The problem is solved. Contact technical Access the Embedded Web Server again by typing the correct IP address support. in the address field. Did the Embedded Web Server open? Contacting technical support When you call technical support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell support Web site at www.dell.com/support/printers.
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