Dell Dimension 2400C User Guide - Page 26

www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 64). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 64). • Run the Dell Diagnostics (see page 38). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 64). • Ensure that you are following the memory installation guidelines (see page 64). • Run the Dell Diagnostics (see page 38). 26 Solving Problems