Dell E2210 User's Guide - Page 33

Horizontal/Vertical Lines Screen has one or more lines l Reset the monitor to Factory Settings. l Perform Auto Adjust via OSD. l Adjust Phase and Pixel Clock controls via OSD. l Perform monitor self-test feature check and determine if these lines are also in self-test mode. l Check for bent or broken pins in the video cable connector. l Run the built-in diagnostics. Synchronization Problems NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available. Screen is scrambled or appears torn l Reset the monitor to Factory Settings. l Perform Auto Adjust via OSD. l Adjust Phase and Pixel Clock controls via OSD. l Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. l Check for bent or broken pins in the video cable connector. l Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks l Do not perform any troubleshooting steps. l Contact Dell immediately. Intermittent Problems Monitor malfunctions on & off l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. l Reset the monitor to Factory Settings. l Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color l Perform monitor self-test feature check. l Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. l Check for bent or broken pins in the video cable connector. Wrong Color Picture color not good l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. l Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned off. l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. l Run the built-in diagnostics. Image retention from a static Faint shadow from the static image left on the monitor for a image displayed appears on long period of time the screen l Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). l Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific Symptoms What You Experience Screen image is too small Image is centered on screen, but does not fill entire viewing area Cannot adjust the monitor with OSD does not appear on the the buttons on the front panel screen The picture does not fill the entire screen. The picture cannot fill the height or width of the screen Possible Solutions l Reset the monitor to Factory Settings. l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. l Run the built-in diagnostics. NOTE: When choosing DVI-D mode, the Auto Adjust function is not available. Dell™ Soundbar Problems Common Symptoms No sound for system where the Soundbar draws power from an AC adapter What You Experience No power to Soundbar - the power indicator is off Possible Solutions l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated. l Confirm that the power cable from the Soundbar is plugged into the adapter. No Sound Distorted Sound Soundbar has power - power indicator is on Computer's sound card is used as the audio source l Plug the audio line-in cable into the computer's audio out jack. l Set all volume controls to their maximum and ensure that the mute option is not enabled. l Play some audio content on the computer (example, audio CD, or MP3). l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. l Clean and reseat the audio line-in plug. l Test the Soundbar using another audio source (For example: portable CD player, MP3 player). l Clear any obstructions between the Soundbar and the user. l Confirm that the audio line-in plug is completely inserted into the jack of the sound card. l Set all Windows volume controls to their midpoints. l Decrease the volume of the audio application. l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. l Clean and reseat the audio line-in plug. l Troubleshoot the computer's sound card. l Test the Soundbar using another audio source (For example: portable CD player, MP3 player).