Dell Latitude 100L Owner's Manual - Page 6

Dell Confidential - Preliminary 3/18/04 - For Proof Only, Solving Problems - drivers

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FILE LOCATION: C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016bk0TOC.fm 7 Solving Problems Dell Diagnostics 59 When to Use the Dell Diagnostics 59 Error Messages 61 Video and Display Problems 62 If the display is blank 62 If the display is difficult to read 63 If only part of the display is readable 64 Scanner Problems 64 Drive Problems 65 If you cannot save a file to a floppy drive 65 If you have problems with a hard drive 66 PC Card Problems 66 General Program Problems 66 A program crashes 66 A program stops responding 67 Error messages appear 67 Resolving Other Technical Problems 67 If Your Computer Gets Wet 67 If You Drop or Damage Your Computer 68 Drivers 69 What Is a Driver 69 Identifying Drivers 69 Reinstalling Drivers 69 Manually Reinstalling Drivers for Windows XP 71 Resolving Software and Hardware Incompatibilities 71 Using System Restore 72 Creating a Restore Point 72 Restoring the Computer to an Earlier Operating State 72 Undoing the Last System Restore 73 Reinstalling Microsoft® Windows® XP 73 Before You Reinstall 73 Reinstalling Windows XP 73 DELL CONFIDENTIAL - PRELIMINARY 3/18/04 - FOR PROOF ONLY 6 Contents

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6
Contents
FILE LOCATION:
C:\Documents and Settings\patricia_drake\Desktop\New Folder\D5016bk0TOC.fm
DELL CONFIDENTIAL – PRELIMINARY 3/18/04 – FOR PROOF ONLY
7
Solving Problems
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
59
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . . . . .
59
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
61
Video and Display Problems
. . . . . . . . . . . . . . . . . . . . . . . .
62
If the display is blank
. . . . . . . . . . . . . . . . . . . . . . . . .
62
If the display is difficult to read
. . . . . . . . . . . . . . . . . . . . .
63
If only part of the display is readable
. . . . . . . . . . . . . . . . . .
64
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
64
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
65
If you cannot save a file to a floppy drive
. . . . . . . . . . . . . . . .
65
If you have problems with a hard drive
. . . . . . . . . . . . . . . . .
66
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
66
General Program Problems
. . . . . . . . . . . . . . . . . . . . . . . . .
66
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . . . .
66
A program stops responding
. . . . . . . . . . . . . . . . . . . . . .
67
Error messages appear
. . . . . . . . . . . . . . . . . . . . . . . .
67
Resolving Other Technical Problems
. . . . . . . . . . . . . . . . . . . .
67
If Your Computer Gets Wet
. . . . . . . . . . . . . . . . . . . . . . . . .
67
If You Drop or Damage Your Computer
. . . . . . . . . . . . . . . . . . .
68
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
69
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . . . . .
69
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . .
69
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . .
69
Manually Reinstalling Drivers for Windows XP
. . . . . . . . . . . . .
71
Resolving Software and Hardware Incompatibilities
. . . . . . . . . . . .
71
Using System Restore
. . . . . . . . . . . . . . . . . . . . . . . . . . .
72
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . . . . .
72
Restoring the Computer to an Earlier Operating State
. . . . . . . . . .
72
Undoing the Last System Restore
. . . . . . . . . . . . . . . . . . .
73
Reinstalling Microsoft
®
Windows
®
XP
. . . . . . . . . . . . . . . . . . .
73
Before You Reinstall
. . . . . . . . . . . . . . . . . . . . . . . . . .
73
Reinstalling Windows XP
. . . . . . . . . . . . . . . . . . . . . . .
73