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Dell Latitude D430 User's Guide - Page 75

Double-Clicking the Dell Support Icon, Drive Problems

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• Check your computing environment • View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View frequently asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 71) as you complete these checks. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - In Windows XP: • Click Start→ My Computer. In Windows Vista®: • Click the Windows Vista Start button, →Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K - See "Cleaning Your Computer" on page 69. ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 98. R U N TH E D E L L D I A G N O S T I C S - See "Dell Diagnostics" on page 71. Troubleshooting 75

Section	Page
Dell™ Latitude™ D430	1
Contents	3
Finding Information	11
About Your Computer	15
Front View	15
Left Side View	18
Right Side View	19
Back View	20
Bottom View	22
Transferring Information to a New Computer	25
Microsoft® Windows® XP	25
Microsoft Windows Vista®	27
Using a Battery	29
Battery Performance	29
Checking the Battery Charge	30
Dell™ QuickSet Battery Meter	30
Microsoft® Windows® Power Meter	30
Charge Gauge	30
Low-Battery Warning	31
Conserving Battery Power	31
Power Management Modes	31
Standby and Sleep Mode	31
Hibernate Mode	32
Configuring Power Management Settings	33
Accessing Power Options Properties	33
Charging the Battery	33
Replacing the Battery	33
Storing a Battery	34
Using the Keyboard and Touch Pad	35
Numeric Keypad	35
Key Combinations	35
System Functions	35
Battery	36
Optical Drive Tray	36
Display Functions	36
Power Management	36
Speaker Functions	36
Microsoft® Windows® Logo Key Functions	37
Touch Pad	37
Fingerprint Reader (optional)	39
Customizing the Touch Pad and Track Stick	39
Changing the Track Stick Cap	39
Using the Display	41
Adjusting Brightness	41
Switching the Video Image From Your Computer Display to a Projector	41
Making Images and Text Look Bigger or Sharper on the Screen: Setting Display Resolution and Refresh Rate	41
Microsoft® Windows® XP	42
Microsoft Windows Vista®	42
Using an External Monitor Simultaneously as an Extension of Your Computer Display	43
Microsoft® Windows® XP	43
Microsoft Windows Vista®	43
Using an External Monitor as Your Primary Display: Swapping Primary and Secondary Displays	44
Microsoft® Windows® XP	44
Microsoft Windows Vista®	44
Setting Up and Using Networks	45
Connecting a Network or Broadband Modem Cable	45
Setting Up a Network in the Microsoft® Windows® XP Operating System	46
Setting Up a Network in the Microsoft Windows Vista® Operating System	46
Wireless Local Area Network	47
What You Need to Establish a WLAN Connection	47
Checking Your Wireless Network Card	47
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	48
Connecting to a WLAN	49
Mobile Broadband (or Wireless Wide Area Network)	51
What You Need to Establish a Mobile Broadband Network Connection	51
Checking Your Dell Mobile Broadband Card	51
Connecting to a Mobile Broadband Network	52
Managing Your Network Settings Through the Dell QuickSet Location Profiler	53
Dell Wi-Fi Catcher™ Network Locator	53
Microsoft® Windows® Firewall	53
Using Cards	55
Card Types	55
Card Blanks	56
PC Cards	56
PC Card Blanks	56
Extended PC Cards	56
Installing a PC Card or an ExpressCard	56
Removing a PC Card or Blank	58
Installing or Removing a Secure Digital (SD) Card	59
Extended Cards	60
Securing Your Computer	61
Security Cable Lock	61
Smart Card	61
About Smart Cards	61
Installing a Smart Card	62
Passwords	63
Using a Primary (or System) Password	64
Using an Administrator Password	64
Using a Hard Drive Password	64
Trusted Platform Module (TPM)	65
Enabling the TPM Feature	65
Security Management Software	66
Using the Security Management Software	66
Computer Tracking Software	66
If Your Computer Is Lost or Stolen	66
Cleaning Your Computer	69
Computer, Keyboard, and Display	69
Touch Pad	69
Floppy Drive	69
Optical Disks	70
Troubleshooting	71
Dell Technical Update Service	71
Dell Diagnostics	71
When to Use the Dell Diagnostics	71
Starting the Dell Diagnostics From Your Hard Drive	71
Starting the Dell Diagnostics From the Drivers and Utilities media	72
Dell Diagnostics Main Menu	72
Dell Support Utility	74
Accessing the Dell Support Utility	74
Clicking the Dell Support Icon	74
Double-Clicking the Dell Support Icon	75
Drive Problems	75
Optical drive problems	76
Hard drive problems	76
E-Mail, Modem, and Internet Problems	77
Error Messages	78
IEEE 1394 Device Problems	81
Keyboard Problems	81
External Keyboard problems	82
Unexpected characters	82
Lockups and Software Problems	82
The computer does not start up	83
The computer stops responding	83
A program stops responding or crashes repeatedly	83
A program is designed for an earlier Microsoft® Windows® operating system	83
A solid blue screen appears	83
Other software problems	83
Memory Problems	84
Network Problems	84
General	84
PC Card or ExpressCard Problems	85
Power Problems	85
Ensuring Sufficient Power for Your Computer	86
Docking Power Considerations	86
Printer Problems	87
Scanner Problems	87
Sound and Speaker Problems	88
No sound from integrated speakers	88
No sound from external speakers	88
No sound from headphones	88
Touch Pad or Mouse Problems	88
Video and Display Problems	89
If the display is blank	89
If the display is difficult to read	90
If only part of the display is readable	90
System Setup Program	91
Overview	91
Viewing the System Setup Screens	91
System Setup Screens	92
Commonly Used Options	92
Changing the Boot Sequence	92
Changing COM Ports	93
Reinstalling Software	95
Drivers	95
What Is a Driver?	95
Identifying Drivers	95
Reinstalling Drivers and Utilities	96
Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems	98
Restoring Your Operating System	98
Using Microsoft® Windows® System Restore	99
Using the Operating System CD	101
Adding and Replacing Parts	103
Before You Begin	103
Recommended Tools	103
Turning Off Your Computer	103
Before Working Inside Your Computer	104
Hard Drive	105
Removing the Hard Drive	106
Replacing the Hard Drive	108
Memory	108
Keyboard	110
Hinge Cover	112
Mini-Cards	113
Wireless Local Area Network (WLAN) Cards	113
Mobile Broadband (WWAN) Cards	115
Subscriber Identity Module (SIM) Card	117
Internal Card With Bluetooth® Wireless Technology	117
Coin-Cell Battery	118
Dell™ QuickSet	121
Traveling With Your Computer	123
Identifying Your Computer	123
Packing the Computer	123
Travel Tips	124
Traveling by Air	124
Getting Help	125
Obtaining Assistance	125
Technical Support and Customer Service	125
DellConnect	126
Online Services	126
AutoTech Service	127
Automated Order-Status Service	127
Problems With Your Order	127
Product Information	127
Returning Items for Warranty Repair or Credit	127
Before You Call	128
Contacting Dell	128
Specifications	131
Glossary	139
Appendix	149
FCC Notice (U.S. Only)	149
FCC Class B	149

Match case Limit results 1 per page

Troubleshooting

•

Check your computing environment

•

View the Dell Support Utility settings

•

Access the help file for the Dell Support Utility

•

View frequently asked questions

•

Learn more about the Dell Support Utility

•

Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the

icon to manually check your computing environment, view frequently asked

questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (

)

at the top of the

Dell

™

Support

screen.

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product

Information Guide

Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 71) as you complete these checks.

NSURE

THAT

ICROSOFT

INDOWS

RECOGNIZES

THE

DRIVE

—

Windows XP

•

Click

Start

→

My Computer

Windows Vista

®:

•

Click the Windows Vista Start button,

→

Computer

If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and

remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

EST

THE

DRIVE

—

•

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•

Insert a bootable floppy disk and restart the computer.

LEAN

THE

DRIVE

DISK

—

See "Cleaning Your Computer" on page 69.

NSURE

THAT

THE

SNAPPED

ONTO

THE

SPINDLE

HECK

THE

CABLE

CONNECTIONS

HECK

FOR

HARDWARE

INCOMPATIBILITIES

—

See "Troubleshooting Software and Hardware Problems in the

Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 98.

THE

ELL

IAGNOSTICS

—

See

"Dell Diagnostics" on page 71