Dell Latitude D620 ATG User's Guide - Page 94
A program crashes repeatedly
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Turn the computer off - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. End the program - 1. Press simultaneously. 2. Click Task Manager. 3. Click the program that is no longer responding. 4. Click End Task. Check the software documentation - If necessary, uninstall and then reinstall the program. A program is designed for an earlier ® Microsoft Windows® operating system Run the Program Compatibility Wizard - The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1. Click the Start button, point to Programs® Accessories, and then click Program Compatibility Wizard. 2. In the welcome screen, click Next. 3. Follow the instructions on the screen. A solid blue screen appears Turn the computer off - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Other software problems Check the software documentation or contact the software manufacturer for troubleshooting information - l Ensure that the program is compatible with the operating system installed on your computer. l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. l Ensure that the program is installed and configured properly. l Verify that the device drivers do not conflict with the program. l If necessary, uninstall and then reinstall the program. Back up your files immediately. Use a virus-scanning program to check the hard drive, floppy disks, or CDs. Save and close any open files or programs and shut down your computer through the Start menu.