Dell Latitude D631 Quick Reference Guide - Page 17

Dell Diagnostics, User's Guide, Drivers and Utilities - review

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RUN THE DELL DIAGNOSTICS - See "Dell Diagnostics" on page 17. If all tests run successfully, the error condition is related to a software problem. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 15 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell™ computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. Enter system setup (see "System Setup Program" in your User's Guide), review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active. Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" in your User's Guide). 1 Shut down the computer. Turn on (or restart) your computer. 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 Diagnostics can be invoked in one of two ways: a Turn on the computer. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. b Press and hold the key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. Quick Reference Guide 17

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Quick Reference Guide
17
R
UN
THE
D
ELL
D
IAGNOSTICS
—
See "Dell Diagnostics" on page 17. If all tests run successfully, the error
condition is related to a software problem.
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 15 and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
NOTE:
The
Drivers and Utilities
media is optional and may not ship with your computer.
Enter system setup (see "System Setup Program" in your
User’s Guide
), review your computer’s
configuration information, and ensure that the device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the
Drivers and Utilities
media.
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE:
If your computer cannot display a screen image, contact Dell (see "Contacting Dell" in your
User’s Guide
).
1
Shut down the computer. Turn on (or restart) your computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Diagnostics can be invoked in one of two ways:
a
Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the boot menu and press <Enter>.
NOTE:
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer and try again.
b
Press and hold the <Fn> key while powering the computer on.
NOTE:
If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from the
Drivers and Utilities
media.