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Dell Latitude D830 User's Guide - Page 77

Double-Clicking the Dell Support Icon, Drive Problems - screen defects

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• Check your computing environment • View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View frequently asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 73) as you complete these checks. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE - In Windows XP: • Click Start→My Computer. In Windows Vista: • Click the Windows Vista Start button →Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K - See "Cleaning Your Computer" on page 145. ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Using the Hardware Troubleshooter Tool in Microsoft Windows XP and Windows Vista Operating Systems" on page 102. R U N T H E D E L L D I A G N O S T I C S - See "Dell Diagnostics" on page 73. Troubleshooting 77

Section	Page
Dell™ Latitude™ D830	1
Contents	3
Finding Information	11
About Your Computer	15
Front View	15
Left Side View	19
Right Side View	21
Back View	22
Bottom View	25
Transferring Information to a New Computer	26
Running the Files and Settings Transfer Wizard With the Operating System CD	26
Running the Files and Settings Transfer Wizard Without the Operating System CD	27
Windows Vista®	28
Using a Battery	29
Battery Performance	29
Checking the Battery Charge	30
Dell™ QuickSet Battery Meter	30
Microsoft® Windows® Power Meter	30
Charge Gauge	30
Low-Battery Warning	31
Conserving Battery Power	31
Power Management Modes	31
Standby Mode	31
Hibernate Mode	32
Configuring Power Management Settings	33
Charging the Battery	33
Replacing the Battery	33
Storing a Battery	34
Using the Keyboard	35
Numeric Keypad	35
Key Combinations	35
System Functions	35
Battery	36
Display Functions	36
Power Management	36
Microsoft® Windows® Logo Key Functions	36
Touch Pad	37
Customizing the Touch Pad and Track Stick	38
Changing the Track Stick Cap	38
Using Multimedia	41
Playing CDs or DVDs	41
Adjusting the Volume	42
Volume Control Window	42
Volume Control Buttons	42
Adjusting the Picture	42
Using the Display	43
Adjusting Brightness	43
Switching the Video Image From Your Computer Display to a Projector	43
Making Images and Text Look Bigger or Sharper on the Screen: Setting Display Resolution and Refresh Rate	43
Microsoft® Windows® XP	44
Windows Vista®	44
Using an External Monitor Simultaneously as an Extension of Your Computer Display	45
Microsoft® Windows® XP	45
Windows Vista®	45
Using an External Monitor as Your Primary Display: Swapping Primary and Secondary Displays	46
Microsoft® Windows® XP	46
Windows Vista®	46
Using the Ambient Light Sensor	46
Setting Up and Using Networks	49
Connecting a Network or Broadband Modem Cable	49
Setting Up a Network in Microsoft Windows XP	49
Setting Up a Network in Microsoft Windows Vista®	50
Wireless Local Area Network (WLAN)	50
What You Need to Establish a WLAN Connection	50
Checking Your Wireless Network Card	50
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	51
Connecting to a WLAN	52
Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet	53
Mobile Broadband or Wireless Wide Area Network (WWAN)	54
What You Need to Establish a Mobile Broadband Network Connection	54
Checking Your Mobile Broadband Card	54
Connecting to a Mobile Broadband Network	55
Enabling/Disabling the Dell Mobile Broadband Network Card	55
Managing Your Network Settings Through the Dell QuickSet Location Profiler	56
Dell™ Wi-Fi Catcher™ Network Locator	56
Internet Connection Firewall	56
Using Cards	59
Card Types	59
Card Blanks	59
Extended Cards	59
Installing a PC Card or ExpressCard	59
PC Card	60
ExpressCard	60
Removing a Card or Blank	61
Securing Your Computer	63
Security Cable Lock	63
Smart Cards	63
About Smart Cards	63
Installing a Smart Card	64
Passwords	64
Using a Primary/System Password	65
Using an Administrator Password	65
Using a Hard Drive Password	66
Trusted Platform Module (TPM)	67
Enabling the TPM Feature	67
Security Management Software	68
Computer Tracking Software	68
If Your Computer Is Lost or Stolen	68
Troubleshooting	71
Diagnostic Lights	71
Diagnostic Light Codes During POST	71
Dell Technical Update Service	73
Dell Diagnostics	73
When to Use the Dell Diagnostics	73
Starting the Dell Diagnostics From Your Hard Drive	73
Starting the Dell Diagnostics From the Drivers and Utilities CD	74
Dell Diagnostics Main Menu	74
Dell Support Utility	76
Accessing the Dell Support Utility	76
Clicking the Dell Support Icon	76
Double-Clicking the Dell Support Icon	77
Drive Problems	77
CD and DVD drive problems	78
Hard drive problems	78
E-Mail, Modem, and Internet Problems	79
Error Messages	80
IEEE 1394 Device Problems	83
Keyboard Problems	83
External keyboard problems	84
Unexpected characters	84
Lockups and Software Problems	84
The computer does not start up	85
The computer stops responding	85
A program stops responding or crashes repeatedly	85
A program is designed for an earlier Microsoft® Windows® operating system	85
A solid blue screen appears	85
Other software problems	85
Memory Problems	86
Network Problems	86
General	86
PC Card or ExpressCard Problems	87
Power Problems	87
Ensuring Sufficient Power for Your Computer	88
Docking Power Considerations	88
Printer Problems	89
Scanner Problems	89
Sound and Speaker Problems	90
No sound from integrated speakers	90
No sound from external speakers	90
No sound from headphones	90
Touch Pad or Mouse Problems	90
Video and Display Problems	91
If the display is blank	91
If the display is difficult to read	92
If only part of the display is readable	92
System Setup Program	93
Overview	93
Viewing the System Setup Screens	93
System Setup Screens	94
Commonly Used Settings	94
Changing the Boot Sequence	94
Changing COM Ports	95
Traveling With Your Computer	97
Identifying Your Computer	97
Packing the Computer	97
Travel Tips	98
Traveling by Air	98
Reinstalling Software	99
Drivers	99
What Is a Driver?	99
Identifying Drivers	99
Reinstalling Drivers and Utilities	100
Using the Hardware Troubleshooter Tool in Microsoft Windows XP and Windows Vista Operating Systems	102
Restoring Your Operating System	102
Using Microsoft Windows System Restore	103
Using the Operating System CD	104
Adding and Replacing Parts	107
Before You Begin	107
Recommended Tools	107
Turning Off Your Computer	107
Before Working Inside Your Computer	107
Hard Drive	108
Returning a Hard Drive to Dell	110
Media Bay	110
Removing the Device Security Screw	110
Removing and Installing Media Bay Devices	111
Hinge Cover	112
Keyboard	113
Memory	115
Subscriber Identity Module (SIM) Card	119
Wireless Cards	119
Wireless Local Area Network (WLAN) Cards	120
Mobile Broadband or Wireless Wide Area Network (WWAN) Cards	122
FCM (Flash Cache Module)	123
Internal Card With Bluetooth® Wireless Technology	125
Coin-Cell Battery	126
Dell™ QuickSet	129
Specifications	131
Getting Help	139
Obtaining Assistance	139
Technical Support and Customer Service	139
DellConnect	140
Online Services	140
AutoTech Service	141
Automated Order-Status Service	141
Problems With Your Order	141
Product Information	141
Returning Items for Warranty Repair or Credit	141
Before You Call	142
Contacting Dell	143
Appendix	145
Cleaning Your Computer	145
Computer, Keyboard, and Display	145
Touch Pad	145
Mouse	146
Floppy Drive	146
CDs and DVDs	146
Macrovision Product Notice	147
FCC Notice (U.S. Only)	147

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Troubleshooting

•

Check your computing environment

•

View the Dell Support Utility settings

•

Access the help file for the Dell Support Utility

•

View frequently asked questions

•

Learn more about the Dell Support Utility

•

Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the

icon to manually check your computing environment, view frequently asked

questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (

)

at the top of the

Dell

™

Support

screen.

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product

Information Guide

Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 73) as you complete these checks.

NSURE

THAT

ICROSOFT

INDOWS

RECOGNIZES

THE

DRIVE

—

In Windows XP

•

Click

Start

→

My Computer

Windows Vista

•

Click the Windows Vista Start button

→

Computer

If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and

remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

EST

THE

DRIVE

—

•

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•

Insert a bootable floppy disk and restart the computer.

LEAN

THE

DRIVE

DISK

—

See "Cleaning Your Computer" on page 145.

NSURE

THAT

THE

SNAPPED

ONTO

THE

SPINDLE

HECK

THE

CABLE

CONNECTIONS

HECK

FOR

HARDWARE

INCOMPATIBILITIES

—

See "Using the Hardware Troubleshooter Tool in Microsoft

Windows XP and Windows Vista Operating Systems" on page 102.

THE

ELL

IAGNOSTICS

—

See

"Dell Diagnostics" on page 73