Dell P2419HC USB-C Monitor Users Guide - Page 61

Product Specific Problems, Specific, Symptoms, What You, Experience, Possible Solutions, Aspect Ratio

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Product Specific Problems Specific Symptoms Screen image is too small Cannot adjust the monitor with the buttons on the front panel What You Experience Image is centered on screen, but does not fill entire viewing area OSD does not appear on the screen Possible Solutions • Check the Aspect Ratio setting in the Display menu OSD. • Reset the monitor to factory settings. • Turn off the monitor, unplug the monitor power cable, plug it back, and then turn on the monitor. No Input Signal when user controls are pressed No picture, the • Check the signal source. Ensure the computer is LED light is white not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture does The picture not fill the entire cannot fill the screen height or width of the screen • Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. • Run the built-in diagnostics. No image when Black screen using USB TypeC connection to PC or Notebook. • Verify if the PC or Notebook USB Type-C interface can support Alternate Mode DP1.2. • USB Type-C interface of PC or Notebook cannot support Alternate Mode DP1.2. No charging when using USB Type-C connection to the PC or Notebook No charging • Verify if the Notebook requires a >65W power adaptor. • If the Notebook requires a >65W power adaptor, it may not charge with the USB Type-C connection. Troubleshooting | 61

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Troubleshooting
|
61
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•
Check the
Aspect Ratio
setting in the
Display
menu OSD.
•
Reset the monitor to factory settings.
Cannot adjust
the monitor with
the buttons on
the front panel
OSD does not
appear on the
screen
•
Turn off the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is white
•
Check the signal source. Ensure the computer is
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
•
Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
•
Reset the computer or video player.
The picture does
not fill the entire
screen
The picture
cannot fill the
height or width
of the screen
•
Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
•
Run the built-in diagnostics.
No image when
using USB Type-
C connection to
PC or Notebook.
Black screen
•
Verify if the PC or Notebook USB Type-C interface
can support Alternate Mode DP1.2.
•
USB Type-C interface of PC or Notebook cannot
support Alternate Mode DP1.2.
No charging
when using
USB Type-C
connection
to the PC or
Notebook
No charging
•
Verify if the Notebook requires a >65W power
adaptor.
•
If the Notebook requires a >65W power adaptor, it
may not charge with the USB Type-C connection.