Dell P2419HC USB-C Monitor Users Guide - Page 62

Universal Serial Bus (USB) Specific Problems, Specific, Symptoms, What You, Experience

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Universal Serial Bus (USB) Specific Problems Specific Symptoms What You Experience Possible Solutions USB interface is not working USB peripherals are not working • Check that your monitor is turned ON. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch off and then turn on the monitor again. • Reboot the computer. • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. SupreSpeed USB SuperSpeed USB • Check that your computer is USB 3.0-capable. 3.0 interface is 3.0 peripherals • Some computers have USB 3.0, USB 2.0, and USB slow working slowly 1.1 ports. Ensure that the correct USB port is used. or not working • Reconnect the upstream cable to your computer. at all • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Wireless USB peripherals stop working when a USB 3.0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver. • Position your wireless USB receiver as close as possible to the wireless USB peripherals. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. 62 | Troubleshooting

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Troubleshooting
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
•
Check that your monitor is turned ON.
•
Reconnect the upstream cable to your computer.
•
Reconnect the USB peripherals (downstream
connector).
•
Switch off and then turn on the monitor again.
•
Reboot the computer.
•
Some USB devices like external portable HDD
require higher electric current; connect the device
directly to the computer system.
SupreSpeed USB
3.0 interface is
slow
SuperSpeed USB
3.0 peripherals
working slowly
or not working
at all
•
Check that your computer is USB 3.0-capable.
•
Some computers have USB 3.0, USB 2.0, and USB
1.1 ports. Ensure that the correct USB port is used.
•
Reconnect the upstream cable to your computer.
•
Reconnect the USB peripherals (downstream
connector).
•
Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in
Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases
•
Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
•
Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
•
Use a USB-extender cable to position the wireless
USB receiver as far away as possible from the USB
3.0 port.