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Dell PowerConnect W-Airwave W-Airwave 7.2 User Guide - Page 189

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If you need to create an AWMS user account for frontline personnel who are to support Guest WLAN users, refer to "Supporting Guest WLAN Users With the Users > Guest Users Page" on page 191. Overview of the Users Pages The Users pages display multiple types of user data for existing WLAN users. The data comes from a number of locations, including data tables on the access points, information from RADIUS accounting servers, and AWMSgenerated data. AWMS supports the following Users pages:  Users > Connected-Displays active users that are currently connected to the WLAN. Refer to "Monitoring WLAN Users with the Users > Connected and Users > All Pages" on page 189.  Users > All-Displays all users of which AWMS is aware, with related information. Non-active users are listed in gray text. For a description of the information supported on this page, refer to "Monitoring WLAN Users with the Users > Connected and Users > All Pages" on page 189.  Users > Guest Users-Displays all guest users in AWMS and allows you to create, edit, or delete guest users. See "Supporting Guest WLAN Users With the Users > Guest Users Page" on page 191.  Users > User Detail-Displays client device information, alerts, signal quality, bandwidth, and association history. This page appears when you select a user's MAC address from:  Users > Connected  Users > All  Home > Search page results or Search field results that display the user MAC address See "Evaluating and Diagnosing User Status and Issues" on page 194.  Users > Diagnostics-Displays possible client device issues, diagnostic summary data, user counts, AP information, 802.11 counters summary, and additional information. This page appears when you select a user's MAC address from one of the following pages:  Users > Connected  Users > All  Home > Search page results or Search field results that display the user MAC address See "Evaluating and Diagnosing User Status and Issues" on page 194.  Users > Tags-Displays a list of wireless tags, such as Aeroscout, PanGo and Newbury, that are heard by thin APs, and reported back to a controller that is monitored by AWMS. "Supporting RFID Tags With the Users > Tags Page" on page 193. Monitoring WLAN Users with the Users > Connected and Users > All Pages The Users > Connected page displays all users currently connected in AWMS, and is illustrated in Figure 130 and described in Table 112. The information on this page can be adjusted in the following ways:  Drag the slider to pick the time range on the interactive graphs, and select Show All to select other options to display.  The Alerts section displays custom configured alerts that were defined in the System > Alerts page. In more recent versions of AWMS, the Users > Connected page includes SSID information for users, and can display wired users using remote Access Point (RAP) devices in tunnel and split-tunnel mode. Dell PowerConnect W AirWave 7.2 | User Guide Performing Daily Administration in AWMS | 189

Section	Page
Dell PowerConnect W AirWave 7.2	1
Document Organization	11
Notice Icons	12
Contacting Support	12
Introduction	13
AWMS—A Unified Wireless Network Command Center	13
AirWave Management Platform	13
Dell PowerConnect W Configuration	14
VisualRF	14
RAPIDS	14
Master Console and Failover	15
Integrating AWMS into the Network and Organizational Hierarchy	15
Installing AWMS	17
AWMS Hardware Requirements and Installation Media	17
Installing Linux CentOS 5 (Phase 1)	17
Installing AWMS Software (Phase 2)	18
Getting Started	18
Step 1: Configuring Date and Time, Checking for Prior Installations	18
Date and Time	18
Previous AWMS Installations	18
Step 2: Installing AWMS Software, Including AWMS	19
Step 3: Checking the AWMS Installation	19
Step 4: Assigning an IP Address to the AWMS System	19
Step 5: Naming the AWMS Network Administration System	19
Step 6: Assigning a Host Name to the AWMS	20
Step 7: Changing the Default Root Password	20
Completing the Installation	20
Configuring and Mapping Port Usage for AWMS	21
AWMS Navigation Basics	22
Status Section	22
Navigation Section	23
Activity Section	24
Help Links in the GUI	25
Common List Settings	25
Buttons and Icons	25
Getting Started with AWMS	27
Configuring AWMS	29
Before You Begin	29
Formatting the Top Header	29
Customizing Columns in Lists	30
Resetting Pagination Records	31
Using the Pagination Widget	31
Using CSV Export for Lists and Reports	31
Defining Graph Display Preferences	32
Customizing the Overview Subtab Display	32
Customized Search	33
Setting Severe Alert Warning Behavior	34
Defining General AWMS Server Settings	34
Defining AWMS Network Settings	41
Creating AWMS Users	43
Creating AWMS User Roles	44
Enabling AWMS to Manage Your Devices	47
Configuring Communication Settings for Discovered Devices	47
Loading Device Firmware Onto AWMS (optional)	49
Overview of the Device Setup > Upload Firmware & Files Page	49
Loading Firmware Files to AWMS	50
Using Web Auth Bundles in AWMS	52
Configuring TACACS+ and RADIUS Authentication	52
Configuring TACACS+ Authentication	53
Configuring RADIUS Authentication and Authorization	54
Integrating a RADIUS Accounting Server	55
Configuring Cisco WLSE and WLSE Rogue Scanning	56
Introduction to Cisco WLSE	57
Configuring WLSE Initially in AWMS	57
Adding an ACS Server for WLSE	57
Enabling Rogue Alerts for Cisco WLSE	57
Configuring WLSE to Communicate with APs	58
Discovering Devices	58
Managing Devices	58
Inventory Reporting	58
Defining Access	58
Grouping	59
Configuring IOS APs for WDS Participation	59
WDS Participation	59
Primary or Secondary WDS	59
Configuring ACS for WDS Authentication	59
Configuring Cisco WLSE Rogue Scanning	60
Configuring ACS Servers	61
Integrating AWMS with an Existing Network Management Solution (NMS)	62
Auditing PCI Compliance on the Network	63
Introduction to PCI Requirements	64
PCI Auditing in the AWMS Interface	64
Enabling or Disabling PCI Auditing	65
Deploying WMS Offload	66
Overview of WMS Offload in AWMS	66
General Configuration Tasks Supporting WMS Offload in AWMS	66
Additional Information Supporting WMS Offload	67
Configuring and Using Device Groups in AWMS	69
AWMS Groups Overview	70
Viewing All Defined Device Groups	71
Configuring Basic Group Settings	72
Adding and Configuring Group AAA Servers	79
Configuring Group Security Settings	80
Configuring Group SSIDs and VLANs	83
Configuring Radio Settings for Device Groups	87
An Overview of Cisco WLC Configuration	92
Accessing Cisco WLC Configuration	92
Navigating Cisco WLC Configuration	92
Configuring WLANs for Cisco WLC Devices	93
Defining and Configuring LWAPP AP Groups for Cisco Devices	95
Viewing and Creating AP Groups	95
Configuring Cisco Controller Settings	95
Configuring Wireless Parameters for Cisco Controllers	96
Configuring Security Parameters and Functions	96
Configuring Management Settings for Cisco	96
Configuring Group PTMP Settings	97
Configuring Proxim Mesh Radio Settings	97
Configuring Group MAC Access Control Lists	99
Specifying Minimum Firmware Versions for APs in a Group	99
Comparing Device Groups	100
Deleting a Group	101
Changing Multiple Group Configurations	101
Modifying Multiple Devices	102
Using Global Groups for Group Configuration	105
Discovering, Adding, and Managing Devices	107
Device Discovery Overview	107
Discovering and Adding Devices	107
SNMP/HTTP Scanning	107
Adding Networks for SNMP/HTTP Scanning	108
Adding Credentials for SNMP/HTTP Scanning	108
Defining a SNMP/HTTP Scan Set	109
Running a Scan Set	110
Enabling Cisco Discovery Protocol (CDP)	111
Authorizing Devices to AWMS from APs/Devices > New Page	111
Manually Adding Individual Devices	112
Adding Devices with the Device Setup > Add Page	112
Adding Multiple Devices from a CSV File	114
Adding Universal Devices	115
Assigning Devices to the Ignored Page	116
Monitoring Devices	116
Viewing Device Monitoring Statistics	117
Understanding the APs/Devices > Monitor Pages for All Device Types	118
Monitoring Data Specific to Wireless Devices	118
Evaluating Radio Statistics for an AP	123
Overview of the Radio Statistics Page	123
Viewing Real-Time ARM Statistics	123
Issues Summary section	123
802.11 Radio Counters Summary	124
Radio Statistics Interactive graphs	124
Recent ARM Events Log	125
Active Interfering Devices Table	126
Active BSSIDs	127
Monitoring Data for Wired Devices (Routers and Switches)	127
Understanding the APs/Devices > Interfaces Page	129
Auditing Device Configuration	130
Using Device Folders (Optional)	131
Configuring and Managing Devices	132
Moving a Device from Monitor Only to Manage Read/Write Mode	132
Configuring AP Settings	133
Configuring Device Interfaces for Cisco Catalyst Switches	138
Individual Device Support and Firmware Upgrades	141
Troubleshooting a Newly Discovered Device with Down Status	143
Setting up Dell Spectrum Analysis in AWMS	144
Spectrum Configurations and Prerequisites	144
Setting up a Permanent Spectrum Dell AP Group	145
Configuring an Individual AP to run in Spectrum Mode	145
Configuring a Controller to use the Spectrum Profile	146
Creating and Using Templates	149
Group Templates	149
Templates are helpful configuration tools that allow AWMS to manage virtually all device settings. A template uses variables to adjust for minor configuration differences between devices.	149
Supported Device Templates	149
Template Variables	149
Viewing and Adding Templates	150
Configuring General Template Files and Variables	153
Configuring General Templates	154
IOS Configuration File Template:	155
Device Configuration File on APs/Devices > Audit Configuration Page	155
Using Template Syntax	155
Using Directives to Eliminate Reporting of Configuration Mismatches	155
Ignore_and_do_not_push Command	156
Push_and_exclude Command	156
Using Conditional Variables in Templates	156
Using Substitution Variables in Templates	157
Using AP-Specific Variables	158
Configuring Cisco IOS Templates	158
Applying Startup-config Files	159
WDS Settings in Templates	159
SCP Required Settings in Templates	159
Supporting Multiple Radio Types via a Single IOS Template	160
Configuring Single and Dual-Radio APs via a Single IOS Template	160
Configuring Cisco Catalyst Switch Templates	160
Configuring Symbol Controller / HP WESM Templates	161
Configuring a Global Template	162
Using RAPIDS and Rogue Classification	165
Introduction to RAPIDS	165
Viewing Overall Network Health on the RAPIDS > Overview Page	166
Setting Up RAPIDS	167
Basic Configuration	167
Rogue Containment Options	168
Additional Settings	169
Defining RAPIDS Rules	169
Controller Classification with WMS Offload	170
Device OUI Score	170
Rogue Device Threat Level	171
Viewing and Configuring RAPIDS Rules	171
Deleting or Editing a Rule	173
Recommended RAPIDS Rules	173
Using RAPIDS Rules with Additional AWMS Functions	174
Viewing Rogues on the RAPIDS > List Page	174
Overview of the RAPIDS > Detail Page	176
Viewing Ignored Rogue Devices	177
Using RAPIDS Workflow to Process Rogue Devices	177
Score Override	177
Audit Log	178
Additional Security Resources	179
Performing Daily Administration in AWMS	181
Overview of Triggers and Alerts	181
Viewing Triggers	181
Creating New Triggers	181
Setting Triggers for Devices	184
Setting Triggers for Radios	184
Setting Triggers for Discovery	185
Setting Triggers for Users	185
Setting Triggers for RADIUS Authentication Issues	185
Setting Triggers for IDS Events	186
Setting Triggers for AWMS Health	186
Delivering Triggered Alerts	187
Viewing Alerts	187
Responding to Alerts	188
Monitoring and Supporting WLAN Users	188
Overview of the Users Pages	189
Monitoring WLAN Users with the Users > Connected and Users > All Pages	189
Supporting Guest WLAN Users With the Users > Guest Users Page	191
Supporting RFID Tags With the Users > Tags Page	193
Evaluating and Diagnosing User Status and Issues	194
Evaluating User Status with the Users > User Detail Page	194
Using the Deauthenticate User Feature	195
Evaluating User Status with the Users > Diagnostics Page	195
Managing Mobile Devices with SOTI MobiControl and AWMS	198
Overview of SOTI MobiControl	198
Prerequisites for Using MobiControl with AWMS	198
Adding a Mobile Device Management Server for MobiControl	198
Accessing MobiControl from the Users > User Detail Page	199
Monitoring and Supporting AWMS with the Home Pages	199
Monitoring AWMS with the Home > Overview Page	199
Viewing and Updating License Information	201
Searching AWMS with the Home > Search Page	202
Accessing AWMS Documentation	203
Configuring Your Own User Information with the Home > User Info Page	203
Monitoring and Supporting AWMS with the System Pages	205
Using the System > Status Page	206
Using the System > Event Log Page	207
Using the System > Configuration Change Jobs Page	207
Using the System > Performance Page	208
Supporting AWMS Servers with the Master Console	211
Using the Public Portal on Master Console	212
Adding a Managed AMP with the Master Console	212
Using Global Groups with Master Console	213
Upgrading AWMS	214
Upgrade Instructions	214
Upgrading Without Internet Access	214
Backing Up AWMS	214
Viewing and Downloading Backups	214
Running Backup on Demand	215
Restoring from a Backup	215
Using AWMS Failover for Backup	215
Navigation Section of AWMS Failover	216
Adding Watched AWMS Stations	216
Creating, Running, and Emailing Reports	219
Overview of AWMS Reports	219
Reports > Definitions Page Overview	219
Reports > Generated Page Overview	221
Using Daily Reports	222
Viewing Generated Reports	222
Using Custom Reports	222
Using the Capacity Planning Report	223
Using the Configuration Audit Report	225
Using the Device Summary Report	226
Using the Device Uptime Report	228
Using the IDS Events Report	229
Using the Inventory Report	230
Using the Memory and CPU Utilization Report	231
Using the Network Usage Report	232
Using the New Rogue Devices Report	232
Using the New Users Report	234
Using the PCI Compliance Report	235
Using the Port Usage Report	236
Using the RADIUS Authentication Issues Report	236
Using the RF Health Report	237
Using the Rogue Containment Audit Report	239
Using the User Session Report	239
Defining Reports	242
Emailing and Exporting Reports	245
Emailing Reports in General Email Applications	245
Emailing Reports to Smarthost	245
Exporting Reports to XML or CSV	246
Transferring Reports Using FTP	246
Using the AWMS Helpdesk	247
AWMS Helpdesk Overview	247
Monitoring Incidents with Helpdesk	247
Creating a New Incident with Helpdesk	249
Creating New Snapshots or Incident Relationships	250
Using the Helpdesk Tab with an Existing Remedy Server	251
Package Management for AWMS	255
Yum for AWMS	255
Third-Party Security Integration for AWMS	257
Bluesocket Integration	257
Bluesocket Configuration	257
ReefEdge Integration	257
ReefEdge Configuration	258
HP ProCurve 700wl Series Secure Access Controllers Integration	258
Example Network Configuration	258
HP ProCurve 700wl Series Configuration	258
Access Point Notes	261
Resetting Cisco (VxWorks) Access Points	261
Connecting to the AP	261
Determining the Boot-Block Version	262
Resetting the AP (for Boot-Block Versions from 1.02 to 11.06)	262
Resetting the AP (for Boot-Block Versions 11.07 and Higher)	263
Cisco IOS Dual Radio Template	263
Speed Issues Related to Cisco IOS Firmware Upgrades	264
AWMS Firmware Upgrade Process	264
Initiating a Support Connection	265
Network Requirements	265
Procedure	265
Cisco Clean Access Integration (Perfigo)	267
Prerequisites for Integrating AWMS with Cisco Clean Access	267
Adding AWMS as RADIUS Accounting Server	267
Configuring Data in Accounting Packets	267
HP Insight Install Instructions for AWMS Servers	269
Installing AWMS on VMware ESX (3i v. 3.5)	271
Creating a New Virtual Machine to Run AWMS	271
Installing AWMS on the Virtual Machine	271
AWMS Post-Installation Issues on VMware	272
Third-Party Copyright Information	273
Packages	273
Net::IP:	273
Net-SNMP:	273
Crypt::DES perl module (used by Net::SNMP):	275
Perl-Net-IP:	276
Berkeley DB 1.85:	276
SWFObject v. 1.5:	276
mod_auth_tacacs - TACACS+ authentication module:	277

Match case Limit results 1 per page

Dell PowerConnect W AirWave 7.2

| User Guide

Performing Daily Administration in AWMS

189

If you need to create an AWMS user account for frontline personnel who are to support Guest WLAN users, refer

“Supporting Guest WLAN Users With the Users > Guest Users Page” on page

191

Overview of the Users Pages

The

Users

pages display multiple types of user data for existing WLAN users. The data comes from a number of

locations, including data tables on the access points, information from RADIUS accounting servers, and AWMS-

generated data. AWMS supports the following

Users

pages:



Users > Connected

—Displays active users that are currently connected to the WLAN. Refer to

“Monitoring

WLAN Users with the Users > Connected and Users > All Pages” on page

189



Users > All

—Displays all users of which AWMS is aware, with related information. Non-active users are listed

in gray text. For a description of the information supported on this page, refer to

“Monitoring WLAN Users

with the Users > Connected and Users > All Pages” on page

189



Users > Guest Users

—Displays all guest users in AWMS and allows you to create, edit, or delete guest users.

See

“Supporting Guest WLAN Users With the Users > Guest Users Page” on page

191



Users > User Detail

—Displays client device information, alerts, signal quality, bandwidth, and association

history. This page appears when you select a user’s MAC address from:



Users > Connected



Users > All



Home > Search

page results or

field results that display the user MAC address

See

“Evaluating and Diagnosing User Status and Issues” on page

194



Users > Diagnostics

—Displays possible client device issues, diagnostic summary data, user counts, AP

information, 802.11 counters summary, and additional information. This page appears when you select a

user’s MAC address from one of the following pages:



Users > Connected



Users > All



Home > Search

page results or

field results that display the user MAC address

See

“Evaluating and Diagnosing User Status and Issues” on page

194



Users > Tags

—Displays a list of wireless tags, such as Aeroscout, PanGo and Newbury, that are heard by thin

APs, and reported back to a controller that is monitored by AWMS.

“Supporting RFID Tags With the Users

> Tags Page” on page

193

Monitoring WLAN Users with the Users > Connected and Users > All Pages

The

Users

Connected

page displays all users currently connected in AWMS, and is illustrated in

Figure 130

and described in

Table 112

. The information on this page can be adjusted in the following ways:



Drag the slider to pick the time range on the interactive graphs, and select

Show All

to select other options to

display.



The

Alerts

section displays custom configured alerts that were defined in the

System > Alerts

page.

In more recent versions of AWMS, the

Users > Connected

page includes SSID information for users, and can

display wired users using remote Access Point (RAP) devices in tunnel and split-tunnel mode.