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Troubleshooting, Dell E-Lab Interoperability Navigator, Error messages, Known problems

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12 Troubleshooting As part of an improvement effort, revisions of the software and hardware are periodically released. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. If a product does not function properly or does not function as described in this document, contact your Customer Support representative. Problem Resolution Roadmap for VNX contains additional information about using Online Support and resolving problems. Topics: • Dell E-Lab Interoperability Navigator • Error messages • Known problems • Training and Professional Services Dell E-Lab Interoperability Navigator The Dell E-Lab Interoperability Navigator is a searchable, web-based application that provides access to product interoperability support matrices. It is available on Online Support at https://www.dell.com/support. After logging in: ● Click Diagnostics & Tools. ● Under Dell Data Center Tools, click E-Lab Navigator. Error messages All event, alert, and status messages provide detailed information and recommended actions to help you troubleshoot the situation. To view message details, use any of these methods: ● Unisphere software: ○ Right-click an event, alert, or status message and select to view Event Details, Alert Details, or Status Details. ● CLI: ○ Type nas_message -info , where is the message identification number. ● Celerra Error Messages Guide: ○ Use this guide to locate information about messages that are in an earlier-release message format. ● Online Support: ○ Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Online Support. After logging in to Online Support, locate the applicable Support by Product page, and search for the error message. Known problems CEE known problems and workarounds describes the known problems that might occur and presents the workarounds. Table 11. CEE known problems and workarounds Known problem AV Machine Failover Symptom Workaround Upon failure of the AV machine, The shutdown= parameter in the a VC client thread polls the viruschecker.conf file specifies the AV machine in the background. Troubleshooting 57

Section	Page
Dell CEE Using the Common Event Enabler on Windows Platforms	1
Contents	3
Preface	7
Introduction	8
About CEE	8
System requirements	9
AntiVirus partners	9
Support for third-party applications	10
Restrictions	10
Related information	11
Installing Third-Party Application Antivirus Engines	12
Installation overview	12
Computer Associates eTrust	13
F-Secure AntiVirus	14
Kaspersky Anti-Virus	15
McAfee VirusScan	18
McAfee Endpoint Security Threat Prevention	19
Microsoft Forefront Endpoint Protection 2010	19
Microsoft System Center 2012 Endpoint Protection	20
Sophos Anti-Virus	20
Symantec Endpoint Protection	22
Set Symantec Endpoint Protection options	22
Set Windows Service Control Manager options	23
Symantec Protection Engine	23
Setting exclusions	23
Setting container handling policies	24
Modifying LimitChoiceStop settings	24
Trend Micro ServerProtect	24
Install Trend Micro ServerProtect	25
Installing the Common Event Enabler Framework	27
Install CEE	27
Verifying the CEE installation package	28
Complete the CEE installation for Windows Server	28
Uninstall CEE	29
Configuring the Domain User Account	30
Domain user account overview	30
Determine the interface name on the Data Mover	31
Create a domain user account	32
Create with Active Directory on a Windows Server	32
Create from User Manager for Domains	32
Create a local group on each Data Mover or NAS server	33
Assign the EMC virus-checking right to the group	33
Assign local administrative rights to the AV user	34
Managing CAVA	36
(Optional) Install EMC Unity/VNX/VNXe NAS Management snap-in	36
Display virus-checking information	36
Audit virus-checking information	37
Start, stop, and restart CAVA	38
Perform a full file system scan	38
Verify the status of a file system scan	39
Stop a file system scan	39
Enable scan-on-first-read	39
Update virus definition files	40
Turn off the AV engine	40
Turn on the AV engine	40
Manage CAVA thread usage	41
Adjust the maxVCThreads parameter	41
View the application log file from a Windows Server	42
Enable automatic virus detection notification	42
Customize virus-checking notification	42
Customize notification messages	43
Managing the Registry and AV Drivers	45
EMC CAVA configuration Registry entries	45
EMC AV driver Registry entry	45
Manage the EMC AV driver	45
Managing VCAPS	47
Set up access	47
Managing CEE for RabbitMQ	48
Set up CEE for RabbitMQ	48
Managing Indexing	49
Set up access for Splunk	49
Monitoring and Sizing the Antivirus Agent	51
Install the CAVA Calculator	51
Start the CAVA Calculator	52
Uninstall the CAVA Calculator	52
Configure the sizing tool	52
Enable the sizing tool	53
Manually compile the cava.mof file	53
Create the cavamon.dat file	53
Start the sizing tool	54
Size the antivirus agent	54
(Optional) Gather AV statistics with cavamon.vbs	54
Third-Party Consumer Applications	55
Overview	55
Set up consumer application access	55
Troubleshooting	57
Dell E-Lab Interoperability Navigator	57
Error messages	57
Known problems	57
Training and Professional Services	58
Unity and VNX CAVA Information	59
CAVA concepts	59
CAVA restrictions and limitations	59
CAVA and Data Mover or NAS server	60
User interface choices	60
CAVA features	60
Load balancing and fault tolerance	61
Updating virus definition files	61
Scan-on-first-read	61
Scan on write	61
Scanning after definition file update (manual process)	61
Virus-checking continuation	61
CAVA sizing tool	62
CAVA Calculator	63
Virus-checking client	63
Configuring viruschecker.conf	64
Create and edit viruschecker.conf	64
Define AV machine IP addresses in viruschecker.conf	65
Send viruschecker.conf to the Data Mover	65
(Optional) Define VC scanning criteria	66
viruschecker.conf parameters	66
Managing the VC Client	70
Start the VC client	70
Stop the VC client	71
Update the viruschecker.conf file	71
Verify the installation	72
Unity and VNX CEPA Information	73
CEPA concepts	73
CEPA restrictions and limitations	73
Overview of the cepp.conf file	74
Create the cepp.conf file	75
Edit the cepp.conf file	78
Assign rights in Windows Server	78
Assign rights for third-party applications	79
Start the CEPA facility	79
Verify the CEPA status	79
Stop the CEPA facility	80
Display the CEPA facility properties	80
Display the CEPA facility statistics	81
Display detailed information for a CEPA pool	81
Index	82
A	82
B	82
C	82
D	82
E	82
F	82
H	83
I	83
K	83
L	83
M	83
N	83
P	83
R	83
S	83
T	84
U	84
V	84

Match case Limit results 1 per page

Troubleshooting

As part of an improvement effort, revisions of the software and hardware are periodically released. Therefore, some functions

described in this document might not be supported by all versions of the software or hardware currently in use. The product

release notes provide the most up-to-date information on product features.

If a product does not function properly or does not function as described in this document, contact your Customer Support

representative.

Problem Resolution Roadmap for VNX

contains additional information about using Online Support and resolving problems.

Topics:

•

Dell E-Lab Interoperability Navigator

•

Error messages

•

Known problems

•

Training and Professional Services

Dell E-Lab Interoperability Navigator

The Dell E-Lab Interoperability Navigator is a searchable, web-based application that provides access to product interoperability

support matrices. It is available on Online Support at

https://www.dell.com/support

. After logging in:

●

Click

Diagnostics & Tools

●

Under

Dell Data Center Tools

, click

E-Lab Navigator

Error messages

All event, alert, and status messages provide detailed information and recommended actions to help you troubleshoot the

situation.

To view message details, use any of these methods:

●

Unisphere software:

○

Right-click an event, alert, or status message and select to view Event Details, Alert Details, or Status Details.

●

CLI:

○

Type nas_message -info <MessageID>, where <MessageID> is the message identification number.

●

Celerra Error Messages Guide

○

Use this guide to locate information about messages that are in an earlier-release message format.

●

Online Support:

○

Use the text from the error message's brief description or the message's ID to search the Knowledgebase on

Online

Support

. After logging in to Online Support, locate the applicable

Support by Product

page, and search for the error

message.

Known problems

CEE known problems and workarounds

describes the known problems that might occur and presents the workarounds.

Table 11. CEE known problems and workarounds

Known problem

Symptom

Workaround

AV Machine Failover

Upon failure of the AV machine,

a VC client thread polls the

AV machine in the background.

The

shutdown=

parameter in the

viruschecker.conf

file specifies the

Troubleshooting