Dell Precision 360 Setup and Quick Reference Guide - Page 23

Using the Last Known Good Configuration in Windows 2000, When to Use the Dell Diagnostics - processing

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5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Using the Last Known Good Configuration in Windows 2000 1 Restart your computer and press when the message Please select the operating system to start appears. 2 Highlight Last Known Good Setting, press , press , and then select your operating system when prompted. Other Options to Help Resolve Additional Device or Software Conflicts NOTICE: The following processes erase all of the information on your hard drive. • If the previous procedures did not work, run a low-level format of your hard drive. See your operating system installation guide for more information. • Reinstall your operating system using the operating system installation guide and operating system CD. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" in your User's Guide and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel. The Dell Diagnostics allows you to: • Perform tests on one or all devices. • Select tests based on a symptom of the problem you are having. • Choose how many times a test is run. • Suspend testing if an error is detected. • Access help information that describes the tests and devices. Setup and Quick Reference Guide 23

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Setup and Quick Reference Guide
23
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting
data, and then the computer automatically restarts.
6
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different restore
point, or you can undo the restoration.
Using the Last Known Good Configuration in Windows 2000
1
Restart your computer and press <F8> when the message
Please select the
operating system to start
appears.
2
Highlight
Last Known Good Setting,
press <Enter>, press <l>, and then select your
operating system when prompted.
Other Options to Help Resolve Additional Device or Software Conflicts
NOTICE:
The following processes erase all of the information on your hard drive.
•
If the previous procedures did not work, run a low-level format of your hard drive.
See your operating system installation guide for more information.
•
Reinstall your operating system using the operating system installation guide and
operating system CD.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems"
in your
User’s Guide
and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without
contacting Dell. If you do contact Dell, the test results can provide important information
for Dell's service and support personnel.
The Dell Diagnostics allows you to:
•
Perform tests on one or all devices.
•
Select tests based on a symptom of the problem you are having.
•
Choose how many times a test is run.
•
Suspend testing if an error is detected.
•
Access help information that describes the tests and devices.