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Back to Contents Page Troubleshooting Dell Precision™ M2300 User's Guide Dell™ Technical Update Service Dell Diagnostics Dell Support Utility Drive Problems E-Mail, Modem, and Internet Problems Error Messages IEEE 1394 Device Problems Keyboard Problems Lockups and Software Problems Memory Problems Network Problems PC Card Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Touch Pad or Mouse Problems Video and Display Problems NOTE: For troubleshooting specific to the Microsoft Windows Vista® operating system, see the Help and Support Center. Dell™ Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Diagnostics Fill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell™ computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. Enter the System Setup Program (see System Setup Program), review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see Contacting Dell). 1. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensure the computer is connected to a known good electrical outlet. 2. Turn on (or restart) your computer. 3. Diagnostics can be invoked one of two ways: l When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: Before attempting option B, the computer must be powered down completely.

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Back to Contents Page
Troubleshooting
Dell Precision™ M2300 User's Guide
Dell™ Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be
customized for content, format, and how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate
.
Dell Diagnostics
Fill out the Diagnostics Checklist (see
Diagnostics Checklist
) as you complete these checks.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
Lockups and Software Problems
and run the Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these procedures before you begin.
Enter the System Setup Program (see
System Setup Program
), review your computer's configuration information, and ensure that the device you want to test
displays in system setup and is active.
Start the Dell Diagnostics from your hard drive or from the
Drivers and Utilities
media.
Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
1.
If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensure
the computer is connected to a known good electrical outlet.
2.
Turn on (or restart) your computer.
3.
Diagnostics can be invoked one of two ways:
l
When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.
Dell™ Technical Update Service
Dell Diagnostics
Dell Support Utility
Drive Problems
E
-
Mail, Modem, and Internet Problems
Error Messages
IEEE 1394 Device Problems
Keyboard Problems
Lockups and Software Problems
Memory Problems
Network Problems
PC Card Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
Touch Pad or Mouse Problems
Video and Display Problems
NOTE:
For troubleshooting specific to the Microsoft Windows Vista
®
operating system, see the Help and Support Center.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
NOTE:
The
Drivers and Utilities
media is optional and may not ship with your computer.
NOTE:
If your computer cannot display a screen image, contact Dell (see
Contacting Dell
).
NOTE:
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
®
Windows
®
desktop; then, shut
down your computer and try again.
NOTE:
Before attempting option B, the computer must be powered down completely.