Dell S1909WXWFP User's Guide - Page 32

Run the built-in diagnostics and check. Stuck-on Pixels LCD screen has bright spots Cycle power on-off. Pixel that is permanently off is a natural defect that can occur in LCD technology. Run the built-in diagnostics and check. Brightness Problems Picture too dim or too bright Reset the monitor to Factory Settings. Auto Adjust via OSD. Adjust brightness & contrast controls via OSD. Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings. Auto Adjust via OSD. Adjust brightness & contrast controls via OSD. Horizontal/Vertical Lines Screen has one or more lines NOTE: When using '2: DVI-D', the positioning adjustments are not available. Reset the monitor to Factory Settings. Perform Auto Adjust via OSD. Adjust Phase and Pixel Clock controls via OSD. Perform monitor self-test feature check and determine if these lines are also in self-test mode. Check for bent or broken pins in the video cable connector. Run the built-in diagnostics and check. Synchronization Problems Screen is scrambled or appears torn NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available. Reset the monitor to Factory Settings. Perform Auto Adjust via OSD. Adjust Phase and Pixel Clock controls via OSD. Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. Check for bent or broken pins in the video cable connector. Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps. Contact Dell immediately. Intermittent Problems Monitor malfunctions on & off Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Reset the monitor to Factory Settings. Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing color Perform monitor self-test feature check. Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Check for bent or broken pins in the video cable connector. Wrong Color Picture color not good Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned off. Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. Run the built-in diagnostics and check. Image retention from a static image Faint shadow from the static image left on the monitor for a long period of displayed appears on the screen time Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific Symptoms Screen image is too small Cannot adjust the monitor with the buttons on the front panel No Input Signal when user controls are pressed What You Experience Image is centered on screen, but does not fill entire viewing area OSD does not appear on the screen No picture, the LED light is white. When you press "+", "-" or "Menu" key, the message "No S-Video input signal", or "No Composite input Possible Solutions Check the Scaling Ratio setting in Image Setting OSD Reset the monitor to Factory Settings. Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor. Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. Check to make sure Video Source to S-Video, Composite or Component is powered and playing video media.