Dell SE2717H Monitor Users Guide - Page 47

Common problems, Common, Symptoms, Possible Solutions, Troubleshooting

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms Possible Solutions No Video/Power LED off • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed. • Ensure that the correct input source is selected via the Input Source menu. No Video/Power LED on • Increase brightness and contrast controls using the OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. • Ensure that the correct input source is selected via the Input Source menu. Poor Focus • Eliminate video extension cables. • Reset the monitor to Factory Settings (Factory Reset). • Change the video resolution to the correct aspect ratio. Shaky/Jittery Video • Reset the monitor to Factory Settings (Factory Reset). • Check environmental factors. • Relocate the monitor and test in another room. Missing Pixels • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. Stuck-on Pixels • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. Troubleshooting │ 47

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Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
Possible Solutions
No Video/Power
LED off
• Ensure that the video cable connecting the monitor and
the computer is properly connected and secure.
• Verify that the power outlet is functioning properly using
any other electrical equipment.
• Ensure that the power button is pressed.
• Ensure that the correct input source is selected via the
Input Source
menu.
No Video/Power
LED on
• Increase brightness and contrast controls using the OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected via the
Input Source
menu.
Poor Focus
• Eliminate video extension cables.
• Reset the monitor to Factory Settings (Factory Reset).
• Change the video resolution to the correct aspect ratio.
Shaky/Jittery Video
• Reset the monitor to Factory Settings (Factory Reset).
• Check environmental factors.
• Relocate the monitor and test in another room.
Missing Pixels
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:
www.dell.com/support/monitors
.
Stuck-on Pixels
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:
www.dell.com/support/monitors
.
Troubleshooting
│
47