Dell STUDIO ONE Setup Guide - Page 46

Contacting Dell, Diagnostic Checklist - code

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Getting Help Diagnostic Checklist • Name: • Date: • Address: • Phone number: • Service Tag/ Express Service Code (located on a label under the display glass. To view the Service Tag tilt the display by 40°): • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you connected to a network? Yes /No • Network, version, and network adapter: • Programs and versions: See your operating system documentation to determine the contents of the computer's start-up files. If the computer is connected to 44 a printer, print each file. Otherwise, record the contents of each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephonebased support and service options. Availability varies by country and product, and some services may not be available in your area.

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44
Getting Help
Diagnostic Checklist
Name:
•
Date:
•
Address:
•
Phone number:
•
Service Tag/ Express Service Code (located
•
on a label under the display glass. To view
the Service Tag tilt the display by 40°):
Return Material Authorization Number
•
(if provided by Dell support technician):
Operating system and version:
•
Devices:
•
Expansion cards:
•
Are you connected to a network? Yes /No
•
Network, version, and network adapter:
•
Programs and versions:
•
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic
•
code:
Description of problem and troubleshooting
•
procedures you performed:
Contacting Dell
For customers in the United States, call
800-WWW-DELL (800-999-3355).
NOTE:
If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.