Dell STUDIO XPS 16 Setup Guide - Page 34

If a solid blue screen appears, If you have other software problems, Start, your Studio XPS.

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Page 34 highlights

Solving Problems If a solid blue screen appears - Turn your Studio XPS off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer using the touch pad or mouse, press the power button for at least 8 to 10 seconds until your Studio XPS turns off and then restart your Studio XPS. If you have other software problems - • Back up your files immediately. • Use a virus-scanning program to check your Studio XPS. • Save and close any open files or programs and shut down your Studio XPS through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: --Ensure that the program is compatible with the operating system installed on your Studio XPS. 32 --Ensure that your Studio XPS meets the minimum hardware requirements needed to run the software. See the software documentation for information. --Ensure that the program is installed and configured properly. --Verify that the device drivers do not conflict with the program. --If necessary, uninstall and then reinstall the program. --Write down any error message that is displayed to help in troubleshooting.

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32
Solving Problems
If a solid blue screen appears
— Turn your
Studio XPS off. If you are unable to get a
response by pressing a key on your keyboard
or moving your pointer using the touch pad or
mouse, press the power button for at least 8 to
10 seconds until your Studio XPS turns off and
then restart your Studio XPS.
If you have other software problems
—
Back up your files immediately.
•
Use a virus-scanning program to check your
•
Studio XPS.
Save and close any open files or programs
•
and shut down your Studio XPS through the
Start
menu.
Check the software documentation or
•
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible
–
with the operating system installed on
your Studio XPS.
Ensure that your Studio XPS meets the
–
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and
–
configured properly.
Verify that the device drivers do not
–
conflict with the program.
If necessary, uninstall and then reinstall
–
the program.
Write down any error message that is
–
displayed to help in troubleshooting.