Dell STUDIO XPS 16 Setup Guide - Page 38

Dell Diagnostics, Start, Help and Support, NOTICE, Starting Dell Diagnostics From Your Hard Drive - review

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Using Support Tools To start the Hardware Troubleshooter: 1. Click Start → Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Dell Diagnostics If you experience a problem with your Studio XPS, perform the checks in "Lockups and Software Problems" on page 30 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities disc is optional and may not ship with your computer. Review your computer's configuration information, and ensure that the device that you want to test displays in the system setup program and is active. See the System Setup section in Dell Technology Guide. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your Studio XPS cannot display a screen image, running the diagnostics will start testing the display. The diagnostics will beep while testing the display. If the display still does not show anything, try connecting an external monitor or contact Dell, see "Contacting Dell" on page 49. 1. Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2. Turn on (or restart) your computer. 36

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36
Using Support Tools
To start the Hardware Troubleshooter:
Click
1.
Start
→
Help and Support
.
Type
2.
hardware troubleshooter
in
the search field and press <Enter> to start
the search.
In the search results, select the option that
3.
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your Studio
XPS, perform the checks in “Lockups and
Software Problems” on page 30 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these
procedures before you begin.
NOTICE:
Dell Diagnostics works only on
Dell computers.
NOTE:
The
Drivers and Utilities
disc is
optional and may not ship with your computer.
Review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active. See the System Setup
section in
Dell Technology Guide
.
Start the Dell Diagnostics from your hard drive
or from the
Drivers and Utilities
disc.
Starting Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE:
If your Studio XPS cannot display a
screen image, running the diagnostics will
start testing the display. The diagnostics
will beep while testing the display. If the
display still does not show anything, try
connecting an external monitor or contact
Dell, see “Contacting Dell” on page 49.
Ensure that the computer is connected to an
1.
electrical outlet that is known to be working
properly.
Turn on (or restart) your computer.
2.